East Parade Surgery
Mowbray Square Medical Centre, Myrtle Square, Harrogate, North Yorkshire, HG1 5ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled On line consultation form
Rated 2 stars out of 5
by Anonymous - Posted on 17 August 2024
As everyone is aware it is difficult to get a GP appointment. When I have had a GP appointment I have always been pleased with the service received. I have filled in the on-line consultation form a few times recently, answered many questions, only to be told at the end that the service is unavailable and try again later. All the input is lost. I queried what was happening and discovered that the forms are rationed!! The practice disables the service if they have already received the quota they have set. I think this is a disgrace on several levels. 1. We can't get an appointment and we can no longer get advice or help through the online form system. What are we suppose to do? 2. We go through the whole process of recording our issues for nothing and the practice knows we are wasting our time because it has already disabled the system and stopped accepting any forms, but doesn't advise us of that until the end of the process!!!!!!!!!! I think this is totally unacceptable.
Visited August 2024
East Parade Surgery has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
Seen today by MSK practitioner. Very knowledgeable and helpful. Very smooth comprehensive service Credit to the practice and NHS.
Visited June 2024
East Parade Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Noreen Abell - Posted on 04 April 2024
On 26 of March and 2nd and 3rd of April saw duty Dr speedily and appropriate referrals to hospital with good outcomes
Visited April 2024
East Parade Surgery has not yet replied.
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Review titled The worse practice I’ve ever experienced
Rated 1 star out of 5
by Susie - Posted on 15 April 2024
This GP is the worst practice. Today they took 40 minutes to even answer the phone even though I was apparently number one in the queue. When they did the lady was extremely rude and had no telephone manners. I had to argue with her to get an appointment. 2 weeks being the closest she would offer. The appointment was a review of a long term illness and wanting to discuss medication. I was told that I can’t speak to a doctor even, I need to speak to a a different health practitioner. No! Just so so shocking.
Visited March 2024
East Parade Surgery has not yet replied.
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Review titled Great service with new phone system
Rated 5 stars out of 5
by Emma G - Posted on 05 February 2024
The new callback service is fantastic. It saved my space queueing to speak to the reception team so I received a call back when I reached the top of the queue, and was really easy to use and efficient.
Visited February 2024
East Parade Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Keren - Posted on 11 January 2024
I’ve been registered with East Parade Surgery for almost 3 years and have to say they are the best practice I’ve been in (previously I lived in North Wales and then Cheshire). This week I called with an issue, I was helped by the receptionist, seen that afternoon and a solution given the next day. I’m aware this can’t always be the case as they are so busy but the staff at the practice have never failed to help me when I have needed it. They are always happy to help and have always been kind and genuine with me. Everyone knows of the struggles in the NHS but we are so lucky to have it.
Visited January 2024
East Parade Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Michael Carroll - Posted on 11 January 2024
Since joining the practice just over a year ago I have been very impressed with the care and patience I have experienced. From the initial call to the receptionists through to a review with the doctor everybody displays empathy and a genuine interest in my concerns. Thank you very much and please keep up your good work in these difficult times.
Visited January 2024
East Parade Surgery has not yet replied.
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Review titled Patient Friendly Practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2023
My experiences with the various medical staff employed at the practice has been very good. I commend them. In fact my experience with all staff I have encountered has been very positive . I’m grateful to them for their care.
Visited November 2023
East Parade Surgery has not yet replied.
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Review titled A Professional team…
Rated 5 stars out of 5
by Pamela Bowen - Posted on 15 May 2023
I changed to this practice recently and I have had a very positive experience from the GPs and all the other staff at this Practice.
Visited May 2023
East Parade Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by A.W. - Posted on 14 August 2023
I have been with this practice over 30 years and successive drs have all been kind and considerate. I recommend them without reserve.
Visited May 2023
East Parade Surgery has not yet replied.