East Shore Partnership
Milton Park Surgery, St Mary's Health Campus, Milton Road, Portsmouth, PO3 6DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 5 stars out of 5
by Robertson P - Posted on 24 November 2023
Professional but friendly atmosphere in the whole surgery . I was able to make a blood test at the desk! My husband was seen by 2 very competent support workers .
Visited November 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 28 November 2023
Thank you for your positive review. I will pass on your feedback to the team.
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2023
Very helpful receptionist, followed by call with duty doctor and appointment within the hour. Great service thank you very much!
Visited November 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 22 November 2023
Thank you for your positive review. I will pass on your feedback to the team.
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Hall A - Posted on 21 November 2023
My appointment was bang on time, the nurse explained everything to me and even gave me a flu jab at the same time as my shingles jab. Excellent service
Visited November 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 22 November 2023
Thank you for your positive review. I will pass on your feedback to the team. Thank you East Shore Partnership
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Review titled My experience
Rated 2 stars out of 5
by Mockford C - Posted on 24 November 2023
The appointment was good and helpful, but I was told the prescription would be sent to the local pharmacy, I waited there 45 minutes to an hour with no joy and suffering asthma symptoms, my partner then went there the following day as was told the GP sent the prescription to Lloyds direct. This has delayed my prescription and very inconvenient especially that the treatment is urgent. I have suffered multiple problems with the surgery and it is becoming very unreliable. I will look to change surgery soon stemming from this.
Visited November 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 21 December 2023
Thank you for taking the time to give us feedback on your recent experience with the surgery. I am sorry to hear that your prescription did not go straight over to the chemist. Due to the prescription needing to be signed off, sometime this can cause a delay going straight over. Also if your nominated pharmacy is not the pharmacy that you wish for it to go to, please let the clinician know and they can send this as a one off to another chemist. If you wish to discuss this further please email the surgery. Thank you East Shore Partnership. If you would like to discuss this further please email the surgery. Thank you East Shore Partnership.
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Review titled My experience
Rated 2 stars out of 5
by Lawrence G - Posted on 16 November 2023
No callback from PA since 13th Oct Said they would task my progress personally but still no call after ear swabs.
Visited November 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 22 November 2023
Thank you for taking the time to give feedback on your recent experience with the surgery. I'm sorry to hear that you have not been contact by the PA. Please contact the surgery to chase this. If you would like to discuss this further please email the surgery with all details.
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Review titled My experience
Rated 1 star out of 5
by Franklin G - Posted on 24 November 2023
Dissapointed with the service and answers given as staff are trying to get you on e-consult instead of being a doctors surgery
Visited November 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 21 December 2023
Thank you for taking the time to give us feedback on your recent experience with the surgery. I am sorry to hear that you are disappointed with the service. Depending on the medical problem, the surgery will ask you to complete a e-consult as this will send all the information you give directly to the duty team who can review and advise what the next action is needed. This could be a urgent/routine appointment, either by phone or face to face , tests and will book in with appropriate clinician. Thank you East Shore Partnership.
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Review titled My experience
by Gaynor E - Posted on 03 November 2023
I haven't had an appointment at the surgery for a long time. Honestly don't remember the last time I saw a doctor. It's impossible to see anyone. Service is not good.
Visited November 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 22 November 2023
Thank you for taking the time to give feedback on your recent experience with the surgery. I am sorry to hear that you find our service not good. To make an appointment please call the surgery. Depending on your medical problem will depend on which clinician you will see, if the appointment will be a telephone or face to face and if it is a routine or urgent appointment that is needed.
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Review titled My experience
Rated 5 stars out of 5
by Gillian J - Posted on 03 November 2023
Given an appt same day to check BP after a rather high reading at home. Seen on time and reassured when tested again at the surgery.
Visited November 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 07 November 2023
Thank you for your positive review. I will pass on your feedback to the team.
Provided by Working Feedback
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Review titled My experience
Rated 3 stars out of 5
by Stephen O - Posted on 21 November 2023
Doctor did not seem to be taking in everything I was trying to explain, I know there very busy, but seem to have lost that engagement with their patients
Visited November 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 21 December 2023
Thank you for taking the time to give us feedback on your recent experience with the surgery. I am sorry to hear that you found the doctor was not taking in all of what you was trying to explain. If you would like to discuss this further please email the surgery. Thank you East Shore Partnership.
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Review titled My experience
Rated 5 stars out of 5
by Reeves V - Posted on 21 November 2023
Fantastic standard of outreach, and always efficient in the surgery. I've never had difficulty getting phone triage to identify my needs.
Visited November 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 24 November 2023
Thank you for your positive review. I will pass on your feedback to the team.
Provided by Working Feedback