East Trees Health Centre
100A Fishponds Road, Eastville, Bristol, BS5 6SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Sack the lot
Rated 1 star out of 5
by Joe - Posted on 09 August 2024
In view of replacing with skin antibiotics pills prescriber's. You go to eye a&e, beautiful foyer reception, antibiotics issued within hours, results within hours, cured within days. Replace old staff with skin condition sensitive staff, not fob you off, pathetic staff who manage to say dermatology or diabetes!
Visited August 2024
Review titled East Trees Health Centre
Replied on 12 August 2024
Good Morning Joe I am rather confused by your review as I can't clarify what the issue is? Please contact me via bnssg.easttreeshealthcentre@nhs.net with your details and how I can help and I will be happy to discuss this with you. Kind regards Val Practice Manager
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Review titled Quick and painless
Rated 5 stars out of 5
by Rosie - Posted on 03 August 2024
I was dreading having the IUD. However, process with Dr and the nurse was so positive. They immediately put me at ease and the actual insertion took about 5 minutes. I was honestly shocked it was over so quickly. They were kind and friendly and made me feel relaxed too. Thank you! I would note, that this doctor was particularly quick with smear tests, so I had waited to get this procedure done with her. I appreciate names can’t be mentioned, but if you’re nervous, it’s worth asking reception which doctors they recommend.
Visited August 2024
Review titled East Trees Health Centre
Replied on 12 August 2024
Hi Rosie Thank you for this positive response. It may put others at ease when considering this procedure. I will pass your feedback to the team who saw you. Kind regards Val- Practice Manager
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Review titled Receptionist on the “other inquiries” desk
Rated 5 stars out of 5
by Ylani Evans - Posted on 22 July 2024
I have autism and was very overwhelmed when I got to the surgery. While waiting in the “appointments only” desk my appointment time past. This made me anxious and overwhelmed. The person on the “other inquires” desk helped me check in. My name was called and we didn’t hear properly so she went up and checked, came down and to me to let me know. She didn’t know I had autism but she went above and beyond anyway. She was really kind and patient (I was stuttering).
Visited July 2024
Review titled East Trees Health Centre
Replied on 23 July 2024
Dear Ylani Thank you for your kind words. Our team prides itself on helping patients in all kinds of situations and I will pass this on to the staff. Kind regards Val- practice manager
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Review titled Never answer the phone
Rated 3 stars out of 5
by Anonymous - Posted on 21 June 2024
I've been on hold to speak to a receptionist for half an hour now, and for 20 minutes of that time I've been number 1 in the call queue. Clearly the receptionists just aren't answering the phone. I'm not in Bristol right now and need to speak to someone on the phone as it's Friday afternoon and I won't be able to see anyone for 2 days. How is this acceptable? The doctors and nurses are all amazing, but the rest of the surgery is let down by this.
Visited June 2024
Review titled East Trees Health Centre
Replied on 21 June 2024
Dear patient I am sorry to hear of your frustration. The receptionists are answering the phones but sadly we have staff off sick and on leave which impacts on response times. Our e-consult service on the website is a good way of contacting us if not urgent. Please let us know if you still need to be seen or need help via this system. It may not be possible to be seen at short notice on a Friday but our team can triage and offer solutions. Over a weekend, you can contact 111 for further advice. Assuring you we do our best at all times. Kind regards Val- Practice Manager
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Review titled horrendous service
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2024
I called at 4 pm to book an appointment, it was the soonest I was availible. I went from 18 in call que to 1 at 17:45, it is now 18:25 and website says they shut at 18:30. I followed guidance from NHS website regarding symptoms where you guided me to see my GP. Have they just stopped taking calls, this is ridiculous please look into your internal process
Visited May 2024
Review titled East Trees Health Centre
Replied on 30 May 2024
Dear patient, Thank you for taking the time to feedback your experience. I am sorry that you had to wait 45 minutes in a queue and I appreciate your frustration, but this week has been particularly difficult for us due to staff sickness and a bank holiday. I believe there were only 2 members of staff available at that time which is not at all usual. I hope that you have now been offered an appointment but in future, if time is limited, please use our e-consult service as we do monitor these on a daily basis and aim to respond within 24 hours. Kind Regards Val Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by MaryRose - Posted on 10 May 2024
I was referred to Rheumatology and they did not accept the referral so my GP went the extra mile and referred me to Ultrasound for an ultrasound-guided injection and l really appreciate my GP's kindness and understanding because usually for the condition l had- you would take the medication prescribed but because it would affect my already damaged liver, she helped me get the injection instead. This is a very caring and well run practice and the Receptionists are incredibly helpful too.
Visited April 2024
Review titled East Trees Health Centre
Replied on 10 May 2024
Dear Mary Thank you for this positive feedback. We do try at all times to go that extra mile for our patients and I will send this to the team as they will always appreciate a 'pat on the back' Kind regards Val-practice manager
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Review titled Great phone support
Rated 5 stars out of 5
by Tim - Posted on 20 March 2024
Great support over the phone. Good signposting when I explained my problem on 20 March. I got the information I needed, staff knowledgable and polite at all times. Well done on your professionalism !
Visited March 2024
Review titled East Trees Health Centre
Replied on 20 March 2024
Hi Tim Thank you for your kind words. We try very hard to ensure our patients receive the kind of service we would like from our own GP practices. I will pass this on to the team. Regards Val- Practice Manager
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Review titled Don’t risk your health using this surgery
Rated 1 star out of 5
by Mr M Church - Posted on 12 February 2024
This practice puts money before patients. Its literally impossible to speak to qualified practitioner. You are forced to discuss medical issues with a receptionist, who in my case asked me to collect sample vessels, provide specific samples and return, which I did. Having not heard anything 6 weeks later I subsequently found out my samples had been destroyed without analysis as they hadn’t been authorised by a qualified practitioner. Being someone who has suffered from a form of eczema and having repeat prescriptions for almost 60 hrs to self manage the condition and avoid taking up their time just be aware they regularly stop the prescription leaving you without medication for weeks on end. I can quite honestly advise you to avoid this surgery at all costs. Profit before care very much sums up my experience of them. Please don’t risk yours or your families health.
Visited February 2024
Review titled East Trees Health Centre
Replied on 19 February 2024
Dear M Church Thank you for taking the time to feedback. We always like to hear from patients who are not satisfied with the service we provide as often we can learn from those experiences and improve the way we do things. I have checked the points you have raised. In regards to the prescription you mention, you have not had this issued for some years and it is unsafe to just re-authorise any medication without reviewing you. I note you were also offered an appointment to discuss this. However, the items you requested can be purchased over the counter and GP surgeries are now asked not to prescribe items such as creams that can be purchased. This is not about us making a profit-we don't. This is about reducing the burden on the NHS prescribing budget over which we have no control. On a final note, our receptionists are trained health navigators who are able to triage non clinically, much the same as 111 call handlers do. Their questions assist us in prioritising urgent requests and should you need to see or speak to a clinician you would be able to do so. Please contact me if you would like to discuss this further. Val- Practice Manager val.denton@nhs.net
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Review titled So far so good!
Rated 5 stars out of 5
by Megan T - Posted on 18 January 2024
I have not yet been inside this practise as only been registered for less than a month. However once I had registered I was able to book a telephone consultation regarding contraception. The receptionist was lovely and very caring towards what I was concerned about. I got told my phone call would be in the morning and promptly had my call during the timeframe they gave me. Usually doctors refuse to talk about anything else other than what the appointment was for however I mentioned that I was coming off my anti depressants myself as the last doctors I had was very unhelpful. With that after booking my contraceptive apt and my smear which was overdue (thanks old doctors) the woman who I spoke to then messaged me with the next steps to come off my anti depressants as I had been begging my last doctor to give me information. The NHS is stretched enough as it is but the care and response I received from this practise has completely given me faith that my health will be taken seriously and with a lot of care. I ended my phone call beaming ear to ear exclaiming to my workplace how happy I was to have been given excellent service from this doctors surgery. Thank you East Trees for giving my faith in doctors back. Looking forward to my first appointment! Very happy human here.
Visited January 2024
Review titled East Trees Health Centre
Replied on 19 January 2024
Hi Megan Thank you so much for your feedback. I will pass it on to the team. We really value any feedback but it always helps if it is positive! At East trees we try our best to deal with patients as we would want to be dealt with, and a little extra effort is so worthwhile in order to build relationships. Look forward to seeing you in the practice. Best wishes Val- Practice manager
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Review titled Excellent customer service and patient care
Rated 5 stars out of 5
by Elizabeth S - Posted on 31 January 2024
Since we have had our baby daughter the practice has been absolutely amazing for her. Today we called because she had a terrible painful rash and all the staff have been amazingly accommodating to allow us to be seen quickly and to get the treatment the baby needed. Specific compliments to the reception team who went out of their way to help us and to the paramedic who gave us excellent care. We really appreciate this practice and want to thank all the staff for being such a caring, efficient and friendly team.
Visited January 2024
Review titled East Trees Health Centre
Replied on 16 March 2024
Dear Elizabeth Thank you so much for your kind words- the team and Mark (our paramedic) will really appreciate it. It means a lot to us. Val-Practice Manager