East Trees Health Centre
100A Fishponds Road, Eastville, Bristol, BS5 6SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great and speedy service
Rated 5 stars out of 5
by Peter C - Posted on 26 April 2023
It is often difficult to get through to any GP via telephone, so I was delighted to see that Easttrees had introduced an online system for non-urgent cases. I took advantage of it and was contacted remarkably speedily and my case handled swiftly and professionally by the doctor. I’d like to commend the practice for taking on the service and look forward to using it again should the need arise. A big thank you to those that implemented this system and to all the doctors at the practice.
Visited April 2023
Review titled East Trees Health Centre
Replied on 02 May 2023
Dear Peter Many thanks for this positive feedback. We really appreciate it! The new system works for us as it relieves pressure on the phone lines, especially on a busy Monday morning. Kind regards Val-Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Very friendly good advice fill comfortable talking about issues I'm experiencing and happy with progress I am making
Visited April 2023
Review titled East Trees Health Centre
Replied on 21 April 2023
Thank you so much for taking the time to give feedback. The team really appreciate it. Kind Regards Val-Practice Manager
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Review titled Good online support
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
I contacted the surgery using its online form this morning to explain my symptoms. It's not yet 2pm and I have an appointment later today. Reassuring as my symptoms are worrying me.
Visited April 2023
Review titled East Trees Health Centre
Replied on 19 April 2023
Dear Anonymous Thank you for this feedback. At East trees we aim to ensure our patients are dealt with promptly and directed to the right person at the right time. I wish you well Kind regards Val Practice Manager
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Review titled Answer the call after a 2 hour wait and can’t help
Rated 2 stars out of 5
by Anonymous - Posted on 12 April 2023
I’ve spent over 2 hours on hold to have my call answered and be told everyone has now left and no one can help with my query. I need to make a GP appt for my daughter - a follow up as antibiotics prescribed over a week ago don’t seem to be working and the problem is getting worse. I know the system is under pressure and I was prepared to wait for my call to be answered and potentially wait another week for an appointment, as they are rarely available at the point needed. To have a call answered eventually but not dealt with is extremely poor service. The advice to pop Into the surgery to book an appointment is no help as I work full time. The original e consult I submitted at the start of the process has still had no response over 2 weeks after completion. It’s so disappointing.
Visited April 2023
Review titled East Trees Health Centre
Replied on 13 April 2023
Good Afternoon Thank you for taking the time to feed back. Unfortunately I can't look into this as you are anonymous and nothing can be improved or changed or responded to if I don't have the information on the patient. I am happy to investigate further for you if you email me-val.denton@nhs.net Kind regards Val- Practice Manager
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Review titled Lack of ventilation
Rated 3 stars out of 5
by Anonymous - Posted on 07 April 2023
I was sent a text to provide feedback following a recent visit but having spent time completing, the form said that 'that the maximum number of people had already responded' ???? Bit pointless, really. Anyway, this was what I was trying to leave: There needs to be ventilation in the waiting room. I've visited twice recently and not one of the windows was open. There were patients coughing and a surgery waiting room is a known hot bed for spreading germs and viruses.
Visited April 2023
Review titled East Trees Health Centre
Replied on 09 April 2023
Dear patient. Thank you for this feedback. I am sorry you received that message but it was probably due to being over the relevany time period and was an automatic response. The problem with the windows and ventilation is that while some patients want them open, others do not and we can never get it right. Similarly when we ask patients to wear masks, they can decline to do so, but I do take your point and will endeavour to have a window open at the back of the waiting area for those who wish to isolate more. Once again, thank you Val-practice manager
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Review titled Over 60s health check up
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
I was invited to a check up last week, had my results and a phone call with my GP the next day and received new medication this week! A good service, thanks
Visited April 2023
Review titled East Trees Health Centre
Replied on 20 April 2023
Dear patient Thank you very much for taking the time to feed back this positive outcome. We try our best to offer an efficient service and the team will be grateful for your response. Val-Practice Manager
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Review titled Staff is always helpful
Rated 5 stars out of 5
by Alice Bottini-Hall - Posted on 25 April 2023
We are fairly new to the surgery but have always found thoughtful and helpful staff who try and accommodate our needs. We used the online form the other day and got a reply and an appointment promptly. Thank you
Visited April 2023
Review titled East Trees Health Centre
Replied on 25 April 2023
Dear Alice Thank you so much for such nice comments. I will pass them onto our team who work really hard to accommodate our patients. Kind regards Val-practice manager
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Review titled Bizarre triage phonecall
Rated 3 stars out of 5
by Anonymous - Posted on 11 April 2023
Just wanted to give some feedback on the conversation I had with the receptionist this morning. Unfortunately (for them, as it must be a huge struggle in this job) their English was pretty poor which made it very difficult to communicate and for me to understand what they were saying. They asked very odd questions, I'm used to phoning and speaking about this chronic condition and the questions asked were wildly different to what I usually need to explain. Basically it felt like they had had no training, seemed really unsure of what they were saying, I felt like they were guessing what questions were appropriate and certainly asked some questions which were wholly inappropriate. It was honestly bizarre. The condition I have required an immediate appointment or a telephone consult on the day and I was offered an appointment two weeks ahead. I said you have to be kidding this is clearly very urgent and then they said "oh well I guess you could come in today" ... the whole thing was weird, disconcerting and left me with zero confidence in that person's ability to do their job.
Visited April 2023
Review titled East Trees Health Centre
Replied on 12 April 2023
Dear patient, thank you for your feedback which also puzzled me somewhat! I would like to investigate further but as you are anonymous I am unable to. Would you kindly email me on val.denton@nhs.net and I will gladly investigate and feed back? Thanks Val-Practice Manager
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Review titled Bad information
Rated 3 stars out of 5
by Ian Ward - Posted on 22 April 2023
I came to the practice to get a Doctors letter for a Blue Blue, I completed the form and later received an email that i din't need a letter I could just apply online. The result: "With reference to your recent application for a Blue Badge, unfortunately we have been unable to proceed with your request as the following information is required. Please provide medical evidence to support your application, for example, diagnosis letters, evidence of the progression of the condition over time or confirmation of ongoing treatments." This is why I applied or a letter in the first place. The reception needs training on following procedure.
Visited March 2023
Review titled East Trees Health Centre
Replied on 23 April 2023
Dear Mr Ward Thank youfor taking the time to write. I have forwarded this to our operations manager who deals with these requests and she will respond as soon as she is able. I apologise for any inconvenience caused and certainly will use this as a learning point for reception if we are incorrect. Kind Regards Val-Practice Manager
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Review titled Knee Problems
Rated 5 stars out of 5
by James Tuffrey - Posted on 10 March 2023
Had a great meeting this morning with Mr Head. Thank you all very much. In the end everything has been worked out for the best. Very pleased with the service provided.
Visited March 2023
Review titled East Trees Health Centre
Replied on 11 March 2023
Good Afternoon James Thank you for this positive feedback. It is always encouraging to hear about your experiences and I will certainly pass this on to the team Kind regards Val-Practice Manager