East Trees Health Centre
100A Fishponds Road, Eastville, Bristol, BS5 6SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Kind and caring staff, good service
Rated 5 stars out of 5
by Katie - Posted on 22 September 2023
I have always had a really positive experience using East trees over a number of years for myself and children. I always find the staff (receptionists, nurses and Doctors) friendly and caring and as helpful as they can be. I did struggle to get through on the phone at times but now using the online appointment request it couldn’t be easier to get an appointment swiftly or other advice. I would recommend this surgery to anyone. Thank you!
Visited September 2023
Review titled East Trees Health Centre
Replied on 23 September 2023
Dear Katie Thank you for your kind words. We try to advise our patients not to call us at 8am as this just causes a rush. And Mondays are worse, but no day should be any different. If patients need an appointment they will always be offered one but sadly, there is a view that all GP practices are the same and turn patients away. I will pass on your feedback to the team who will appreciate it. Thanks Val -Practice Manager
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Review titled Impossible to get hold of
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
Wanted to book an appointment, so went online via the NHS app to find that this practice wasn't accepting bookings via the app (with no explanation). Spent 35 minutes on hold and progressed 3 places up the queue (mid-afternoon, mid-week) to make an appointment, and gave up. Signed up for a different practice while I was on hold, as this is far from an isolated experience. Surgery clearly not employing enough people, poor service as usual. If you do ever manage to make an appointment, the medial staff are usually very good.
Visited August 2023
Review titled East Trees Health Centre
Replied on 18 August 2023
Dear patient It is always disappointing to hear of negative experiences and I apologise that you had issues recently in contacting us. We have an e-consult service which is accessed via our surgery website and which we respond to within 24 hours. Our team of care navigators has been severely depleted due to unexpected sickness over which we have no control and it has genuinely been a struggle. I am sorry that you have felt it necessary to register with another practice and wish you well for the future.
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Review titled Fabulous experience
Rated 5 stars out of 5
by Lucy - Posted on 11 August 2023
I cannot speak highly enough of the East Trees team after my appointment today. The reception team were friendly and helpful, both in person and on the phone. I was offered a choice of appointments after a minimal wait time. The GP was professional and efficient but also kind and patient and went above my expectations for an emergency consultation on what must have been a busy shift. Thank you to the whole team.
Visited August 2023
Review titled East Trees Health Centre
Replied on 13 August 2023
Dear Lucy Thank you so much for your kind words! I will certainly pass this on to the team. We do our very best at all times to treat our patients as we would want to be treated. Kind Regards Val-Practice Manager
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Review titled Great practice, abominable website.
Rated 5 stars out of 5
by Bernard Douglas Rackham - Posted on 18 August 2023
The pharmacy having failed to include one of my drugs in the prescription, told me I had to consult my doctor to resolve the issue. The phone had at least an hours queue, so opted for making an appointment on the website. During the registering process my email address went wrong, so the confirmation email was going to this fictitious address. Subsequent attempts at retrieving my correct address send a confirmation to the fictitious address! Meanwhile the blood pressure is going through the roof. I quite understand though why the NHS has an interest in reducing its work load.
Visited August 2023
Review titled East Trees Health Centre
Replied on 19 August 2023
Dear Mr Rackham Thank you for bringing this to our attention . I am sorry that you have had a difficult experience of our website and I will ask my operations manager to look into this. If you still haven't received your medication please contact me : val.denton@nsh.net and we will sort this for you. Kind Regards Val-Practice Manager
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Review titled A really fantastic practice
Rated 5 stars out of 5
by Amber - Posted on 08 July 2023
I registered East Trees in August 2022 and every experience has been great. It’s extremely easy to make an appointment over the phone, reception team have always been accommodating, paramedic and GP’s have always really friendly and handle my concerns with care.
Visited July 2023
Review titled East Trees Health Centre
Replied on 09 July 2023
Hi Amber Thank you so much for your positive comments. We have worked hard over the past year to improve patient access and continuity of care. I will pass this onto the team as I know they will appreciate a pat on the back!
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Review titled Fantastic Doctors
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2023
I just had an appointment at the surgery and was blown away by the Doctor's professional and caring attitude. She was both attentive and very kind/helpful offering a plethora of advice and a 'plan of action'. Thank You! It's people like you who make us proud of the NHS.
Visited July 2023
Review titled East Trees Health Centre
Replied on 10 August 2023
Thank you so much for your feedback. I have passed this on to the team as we do appreciate it. Kind regards Val -Practice Manager
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Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
Receptionists are very friendly and helpful. Nurse who administered my baby’s immunisations was extremely friendly, empathetic and caring. Doctor I recently saw was super kind and attentive and even spotted something else that needed investigating while treating me for something else. Only gripe with the practice is that it’s difficult making appointments over the phone and there are very long wait times on the phone.
Visited July 2023
Review titled East Trees Health Centre
Replied on 10 August 2023
Dear patient Thank you so much for this positive feedback. I have passed it on to the team. Should you need to contact us, please try after 11am as we will always accommodate patients who need to be seen. You could also use our e-consult service which is on our web page. Many thanks once again Val-practice manager
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Review titled Best practice I have ever been with
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
I have a very dim view of the nhsbut East Trees is exceptional. I always get an appointment when I need one. I see the same GP who has a great understanding of my needs and is really thorough. I get timely follow up texts. I can’t praise the surgery enough. This is the nhs at its best
Visited July 2023
Review titled East Trees Health Centre
Replied on 17 July 2023
Dear patient Thank you so much for your positive comments. It is much appreciated. I will pass this on to the team, who work really hard to ensure our patients receive good care. Kind regards Val -Practice Manager
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Review titled Very Impressed
Rated 5 stars out of 5
by Coryc - Posted on 15 July 2023
Recently transferred to this practice due to never being able to get appointment at my old practice and I'm pleased I did. Staff helpful and friendly with a smile. Highly recommend
Visited July 2023
Review titled East Trees Health Centre
Replied on 17 July 2023
Dear Coryc Thank you so much for taking the time to review our service. We try very hard to look after our patients and your feedback is much appreciated. I will pass this on to the team. Kind regrads Val-Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Tom - Posted on 13 July 2023
I have been registered with this GP Practice for over 3 years. All of my interactions with those at the surgery (receptionists, practitioners, Doctors and the practice manager) have been fantastic. The practice has prioritised appointments for me and been very good at getting back me when I have needed it. Consultations have felt very person centred and the doctors have been knowledgeable and sympathetic. I would highly recommend this GP practice.
Visited July 2023
Review titled East Trees Health Centre
Replied on 17 July 2023
Dear Tom Thank you for your positive comments. They are much appreciated. I will pass these on to the team Kind regards Val-Practice Manager