East Trees Health Centre
100A Fishponds Road, Eastville, Bristol, BS5 6SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Nick Lanceley - Posted on 23 June 2023
I have diabetes and although I have had it for many years, it has been apparent recently that I needed to have a combination of long and rapid acting insulin. Under the guidance of the diabetic team the transition to this new regime has been very successful. Thank you to all concerned.
Visited June 2023
Review titled East Trees Health Centre
Replied on 23 June 2023
Dear Mr Lancely Thank you so much for taking the time to post this review. I will certainly pass your positive comments on to our diabetes team. Kind Regards Val- practice manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2023
Didn't have to wait a long time, easy to check in for my appointment and the doctor was really welcoming and kind. The care she gave was excellent and I really appreciated the advice she gave me for my own care.
Visited June 2023
Review titled East Trees Health Centre
Replied on 15 June 2023
Dear patient Thank you for your feedback. We hope to treat our patients as we would want to be treated so this positive review confirms we are getting there! I will pass this onto the team. Val- Practice Manager
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Review titled Fast response
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2023
My E-consult form was responded to quickly and I was offered a face-to-face appointment within days. The response was caring and compassionate, which was very reassuring.
Visited May 2023
Review titled East Trees Health Centre
Replied on 04 May 2023
Dear patient Thank you for this very welcome feedback. The team appreciate this as all too often we only get to hear the negatives. Kind regards Val- Practice Manager
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Review titled Talked Down To
Rated 2 stars out of 5
by Anonymous - Posted on 17 May 2023
I went in for a procedure that I had discussed with my GP and decided it was right for me. Then when I turned up for the procedure a different doctor (after already confirming they had read my notes) asked me why I wanted it. I explained. The Dr then was quiet condescending in telling me why that was a stupid idea. I couldn't really say anything different, they're the 'expert' and in a position of power in that situation. I wasn't about to overrule them and ask them to then perform the very intimate and potentially painful procedure. So I left without it being done. Since returning home I have realised this experience has left me feeling awful. My regular GP listens to me, asks me what I think, and let's me be involved in decision making. I loved that and I'm so disappointed that they seem to be the only GP there that does this. I'm stuck now with wanting this procedure, one GP saying it would be good for me and another (the only one that can do it) making me feel stupid for suggesting it. After sleeping on it I have realised how badly this experience has made me feel.
Visited May 2023
Review titled East Trees Health Centre
Replied on 18 May 2023
Dear patient I am so sorry that your experience has been so disappointing. I would like to look into this further for you but you are anonymous. Please email me -val.denton@nhs.net so that I can investigate properly and respond, rather than just apologise. if we can put things right, we will. Val-practice manager
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Review titled Great and speedy service
Rated 5 stars out of 5
by Peter C - Posted on 26 April 2023
It is often difficult to get through to any GP via telephone, so I was delighted to see that Easttrees had introduced an online system for non-urgent cases. I took advantage of it and was contacted remarkably speedily and my case handled swiftly and professionally by the doctor. I’d like to commend the practice for taking on the service and look forward to using it again should the need arise. A big thank you to those that implemented this system and to all the doctors at the practice.
Visited April 2023
Review titled East Trees Health Centre
Replied on 02 May 2023
Dear Peter Many thanks for this positive feedback. We really appreciate it! The new system works for us as it relieves pressure on the phone lines, especially on a busy Monday morning. Kind regards Val-Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Very friendly good advice fill comfortable talking about issues I'm experiencing and happy with progress I am making
Visited April 2023
Review titled East Trees Health Centre
Replied on 21 April 2023
Thank you so much for taking the time to give feedback. The team really appreciate it. Kind Regards Val-Practice Manager
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Review titled Good online support
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
I contacted the surgery using its online form this morning to explain my symptoms. It's not yet 2pm and I have an appointment later today. Reassuring as my symptoms are worrying me.
Visited April 2023
Review titled East Trees Health Centre
Replied on 19 April 2023
Dear Anonymous Thank you for this feedback. At East trees we aim to ensure our patients are dealt with promptly and directed to the right person at the right time. I wish you well Kind regards Val Practice Manager
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Review titled Answer the call after a 2 hour wait and can’t help
Rated 2 stars out of 5
by Anonymous - Posted on 12 April 2023
I’ve spent over 2 hours on hold to have my call answered and be told everyone has now left and no one can help with my query. I need to make a GP appt for my daughter - a follow up as antibiotics prescribed over a week ago don’t seem to be working and the problem is getting worse. I know the system is under pressure and I was prepared to wait for my call to be answered and potentially wait another week for an appointment, as they are rarely available at the point needed. To have a call answered eventually but not dealt with is extremely poor service. The advice to pop Into the surgery to book an appointment is no help as I work full time. The original e consult I submitted at the start of the process has still had no response over 2 weeks after completion. It’s so disappointing.
Visited April 2023
Review titled East Trees Health Centre
Replied on 13 April 2023
Good Afternoon Thank you for taking the time to feed back. Unfortunately I can't look into this as you are anonymous and nothing can be improved or changed or responded to if I don't have the information on the patient. I am happy to investigate further for you if you email me-val.denton@nhs.net Kind regards Val- Practice Manager
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Review titled Lack of ventilation
Rated 3 stars out of 5
by Anonymous - Posted on 07 April 2023
I was sent a text to provide feedback following a recent visit but having spent time completing, the form said that 'that the maximum number of people had already responded' ???? Bit pointless, really. Anyway, this was what I was trying to leave: There needs to be ventilation in the waiting room. I've visited twice recently and not one of the windows was open. There were patients coughing and a surgery waiting room is a known hot bed for spreading germs and viruses.
Visited April 2023
Review titled East Trees Health Centre
Replied on 09 April 2023
Dear patient. Thank you for this feedback. I am sorry you received that message but it was probably due to being over the relevany time period and was an automatic response. The problem with the windows and ventilation is that while some patients want them open, others do not and we can never get it right. Similarly when we ask patients to wear masks, they can decline to do so, but I do take your point and will endeavour to have a window open at the back of the waiting area for those who wish to isolate more. Once again, thank you Val-practice manager
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Review titled Over 60s health check up
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
I was invited to a check up last week, had my results and a phone call with my GP the next day and received new medication this week! A good service, thanks
Visited April 2023
Review titled East Trees Health Centre
Replied on 20 April 2023
Dear patient Thank you very much for taking the time to feed back this positive outcome. We try our best to offer an efficient service and the team will be grateful for your response. Val-Practice Manager