Edith Cavell Practice
41A-41C Streatham Hill, London, Greater London, SW2 4TPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing practice very caring efficient
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
Dr iq It makes everything easy I can book an appointment or get a repeat prescription with out calling it's wonderful
Visited October 2024
Edith Cavell Practice has not yet replied.
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Review titled Unable to get appointments
Rated 1 star out of 5
by Alex - Posted on 04 October 2024
Since a week Im trying to book appointment, every day they keep telling me to call at 8am , soonest you call at 8 you are 20 odd in queue, then when you asked to be booked in advance they tell you that they don't have a booking schedule. Can someone investigate this.
Visited October 2024
Edith Cavell Practice has not yet replied.
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Review titled Excellent practice nurse
Rated 5 stars out of 5
by Beatrice Chishimba - Posted on 25 June 2024
My practice nurse has been my nurse for many years and she has been an excellent nurse and she has made me feel better over the years by giving my injections. She is excellent with patients and I very happy with her service.
Visited June 2024
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear patient, Thank you for getting in touch to let us know about your great experience at the practice with. I have passed on your feedback and our practice nurse was delighted to hear your positive review. Kind regards, Practice Manager
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Review titled Biggest decline in service.
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
I joined during the pandemic and it was pretty good, despite the stressors at the time, they were fairly efficient in how quickly they handled appointments. That’s the only good thing I have to say, which isn’t true at present day. First they discharged me from a service I was on a waiting list for post diagnostic care. I’ve contacted the dr several times to help reverse this so I can get my post diagnostic care. It’s been over 6 months and I’m sure they have forgotten. Ive tried to call many times and often sit on hold for up to an hour before I loose my patience. They used to use dr iq and did consultations online. Now the app is useless, they rarely respond or if they do they do a one ring call then leave a message telling me to book an appointment although I’ve already tried!!! They are aware of my disabilities yet choose to ignore accommodations for it, I request phone or video appointments and they just ignore me. Apparently I don’t exist to the surgery because they don’t see me physically. I keep getting prescribed special services but never any follow up. It took one GP three months to respond to my request, then another three weeks to send me the letter she typed during the appointment… Basically if you can choose another general practice, do that. I would rather travel distances than deal with these lot again.
Visited June 2024
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to provide us with feedback. I am sorry your experience at our practice was not as positive as we would hope, I will pass this on to our team and Please feel free to contact the surgery on 0207 062 7870 if you wish to discuss your concerns further. Kind regards, Practice Manager
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Review titled Impersonal, uncaring
Rated 1 star out of 5
by Ginny - Posted on 02 September 2024
The years I have been registered here, the quality has continued to decline. It is impossible to get an appointment, the app regularly stops working and it's always a long queue on the phone. The bare minimum is done by staff and I don't see the same person twice. I am pregnant, and they are disinterested in seeing me and it is difficult to make a routine appointment that my midwives asked me to do. No advice or support has been offered, and paperwork has taken a long time. I feel no better supported than if I had no GP at all.
Visited May 2024
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to provide us with feedback. We will take this onboard and feed it back to our team at Edith Cavell Surgery. Kind regards, Practice Manager
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Review titled Lack of knowledge! Rude!
Rated 3 stars out of 5
by Anonymous - Posted on 01 May 2024
Ever since my practice at Streatham Place has joined forces with Edith Cavell the service and care has seriously declined. I have been with Streatham Place since birth, so over 30 years. The care was above and beyond. But since Edith Cavell, wow, the care has rapidly declined at both sites. I do have to say, the doctors have been great, apart from a select few who are dismissive. My major issue at the moment is; I require a letter for travel because I have to take controlled drugs and appliances with me through the boarder as i am a Type 1 Diabetic, I have been getting such letters my whole life (since diagnosis 24years ago) without fail for free. Because type 1 diabetics are not required to pay as it is an autoimmune disease. But now they insisted on me laying for such letter, I do not comply. I contacted my diabetes team at the hospital who got extremely angry at the situation I was put in. The situation will be taken further. Edith Cavell lack basic knowledge.
Visited May 2024
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to leave us a review. We will take this onboard and feed it back to our team at Edith Cavell Surgery. Kind regards, Practice Manager
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Review titled Unhelpful practice
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2024
We called the surgery today as my niece was very unwell and had to be collected from school. She is registered with the surgery so we called. We were kept on hold for a long time and when we finally got through were told to call 111. The receptionist did not once ask for my nieces details. They did not obtain any information as to her age. I know having worked in the NHS for over 10 years that this is not good practice. Based upon the symptoms we described the receptionist should have been alot more helpful. When we called 111 we were told to take niece to A&E after a lot of screening questions. We were told there are no GPS or urgent care centres with appointments.
Visited April 2024
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to provide us with feedback. I am sorry your experience at our practice was not as positive as we would hope, I will pass this on to our team and Please feel free to contact the surgery on 0207 062 7870 if you wish to discuss your concerns further. Kind regards, Practice Manager
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Review titled Failing Practice
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
I've been registered with Edith Cavell Surgery for more than 4 years. The service has never been good, but has now reached an all-time low. It feels as if I don't actually have a gp nor any access to healthcare. The surgery is going to great lengths to be as inaccessible to patients as possible and seems entirely unconcerned with providing effective health outcomes. The surgery insists on using the Dr Iq App for arranging appointments, requesting medications, and managing basic enquiries. However, the app is almost always "unavailable" meaning once a certain daily limit has been reached, it blocks users from taking any action. Whomever is reviewing, triaging, and allocating the requests that do go through consistently fails to read such requests closely; requests are repeatedly mishandled and closed without any effective resolution. The focus and measure of the surgery is clearly on task completion and box ticking rather than quality of care, accuracy, and efficiency. Calling the surgery is not any better. It is nearly impossible to get through, and, while on hold, one must endure endless reminders and encouragements to use the Dr Iq app. If the app worked, calling wouldn't be necessary. The calling menu now seems to have been updated and puts callers through a loop of pointless menu options that always seem to conclude with "try again later". When one does get through, staff try their best to help, but lack sufficient knowledge and training to be helpful; I've consistently been provided with contradictory and false information. I have been trying to resolve a specific administrative issue for 6 months without success. I am resigned to the fact that I will need to go to the surgery in person and stay there until someone qualified sorts things out. Once sorted, I will be changing surgeries as I have lost all confidence in this surgery, their competence, and their ethics.
Visited May 2023
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to provide us with feedback. We will take this onboard and feed it back to our team at Edith Cavell Surgery. Kind regards, Practice Manager
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Review titled Worst ever
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
booking appointments is impossible. they tell you to use a online booking system they ask an appropriate time to call and decide to call whenever . they don’t care if you have other things going on . example. work/children doctors are rude and dismissive . receptionist , will leave you calling for 1 hour even though you are “number 1” in the calling queue . ridiculous , if you don’t want to answer calls don’t be a receptionist.
Visited April 2023
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to provide us with feedback. I am sorry your experience at our practice was not as positive as we would hope, I will pass this on to our team and Please feel free to contact the surgery on 0207 062 7870 if you wish to discuss your concerns further. Kind regards, Practice Manager
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Review titled Not impressed
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
Terrible staff member. Left myself & another person waiting an unacceptable amount of time to make an appointment after they & I walked to the surgery to make said appointment. The person on duty for 25 minutes sat looking at a screen fingers not moving. A woman who had arrived before me complained about her treatment at the whim of the staff member. I sat there & watched this scene somewhat stunned. Is that what's called reception?
Visited March 2023
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to provide us with feedback. We will take this onboard and feed it back to our team at Edith Cavell Surgery. Kind regards, Practice Manager