Eleanor Cross Healthcare
Delapre Medical Centre, Gloucester Avenue, Northampton, Northamptonshire, NN4 8QFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Listening
Rated 4 stars out of 5
by Valerie Parriss - Posted on 03 December 2024
Spoke to lady receptionist she listened and acted immediately. She rang later the same day to book appointment
Visited November 2024
Eleanor Cross Healthcare has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Denise - Posted on 05 December 2024
Dr decided I needed further investigation and thanks to her I am now in hospital waiting on definitive diagnosis and treatment.
Visited November 2024
Eleanor Cross Healthcare has not yet replied.
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Review titled On going health issues
Rated 5 stars out of 5
by Vikki Bailey - Posted on 18 November 2024
After four years of health issues, the GP that finally identified the problem was very accurate and professional in her approach, she was helpful and knowledgeable and reassuring, thank you for finally identifying the health issue and getting it resolved.
Visited November 2024
Review titled Eleanor Cross Healthcare
Replied on 18 November 2024
Thank you for sharing your positive experience! It's wonderful to hear that your GP was able to accurately identify and resolve your health issue after such a long journey. GPs strive to provide the best care possible, and feedback like yours is incredibly encouraging.
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Review titled Great service
Rated 5 stars out of 5
by Rachel - Posted on 18 October 2024
I cannot fault the service I have received from both surgeries in recent weeks. I’ve been able to get an appointment quickly using the Anima online system and have felt seen and heard by the practitioners that I’ve had my appointments with.
Visited October 2024
Review titled Eleanor Cross Healthcare
Replied on 21 October 2024
Thank you for sharing your positive experience with the surgeries and the Anima online system. It's wonderful to hear that you've been able to secure appointments promptly and felt seen and heard by the practitioners. Feedback like yours is invaluable as it helps to reinforce the efforts of healthcare teams to provide efficient and compassionate care. If you have any further questions or need assistance, feel free to reach out.
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Review titled Surgery Contact
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
The receptionist was very helpful on the telephone as I could not use anima. Kind, patient and as I say very helpful .Thank you.
Visited October 2024
Review titled Eleanor Cross Healthcare
Replied on 14 October 2024
Dear Patient, Thank you for your kind comment; it is always good to receive feedback, especially when it is positive.
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Review titled Shocking Experience
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
My son 6 year old son had been unwell all night with dizziness, sore throat and just not himself. School said there was an illness going round school and I should get him checked out. Called the surgery at 9am after taking my eldest to school. Receptionist straight away said you need to call back tomorrow at 8am all our apportionments are gone for today and we close at 12.30 for training. I said that ridiculous as there are hours left and it's really quite important. She said ring 111. I said all 111 will do is ask them to give me an appointment. Her tone became quite defensive and she said I was being rude. I was calm,just concerned for my child. She then said there are emergency appointments, I said can we have one she said no there is a process, call 111. I called 111 who were amazing and even spoke to my 6 year old on loud speaker. After the initial call a children's nurse called from 111, she was great asked questions and spoke to my son again on loud speaker, she asked me to hold and came back and said I have called your GP and they will give you an appointment today we suspect Scarlet Fever. Unbelievable this could have been resolved nearly 2 hours prior. Reception the called me and said "we would like to offer you an apportionment". When I was siting in the waiting room at Whitefields surgery a receptionist was taking extremely loud about "a rude one" she had come to the surgery this morning, a mother with her 18 year old daughter with a fungal nail. She then proceeded to moan about the mum and relay her experience that she had to pay private to get her own child's fungal nail treated so why should this woman's child have an appointment on the NHS for it. I was absolutely shocked. The receptionist then said "I had an appointment free but I wasn't giving it to her". I was appalled. How does a receptionist get to decide who appointments are allocated to and she should be completely impartial. My son was seen by a lovely nurse and she was quite sure she had scarlet fever and treated him accordingly. I can for sure see why Delapre / Whitefield are rated inadequate with the services provided from the receptionists and their attitude towards patients.
Visited February 2024
Review titled Eleanor Cross Healthcare
Replied on 09 September 2024
We are sorry to hear you had a poor experience at the surgery. It is very difficult to reply to anonymous posts with anything meaningful, so perhaps you would like to contact us to provide more details, so we can investigate the problem in greater detail.
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Review titled Absolutely horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2023
Zero respect for the patient. Zero interest to improve things. Superior attitude all the time from the reception team. Every appointment needs to be done through Anima which is only working for a few minutes every day, the staff refuses to make phone appoinments, so unless you are free at 8 sharp in the morning, but also sick, and quick on your phone and laptop (it's a rat race) you won't get help easily from your surgery. You'll be told to call 111, and surprise-surprise, 111 will ask you to call the surgery back. And the surgery might simply tell you you'll get a call back. At some point... I wouldn't recommend this surgery to anyone.
Visited December 2023
Review titled Eleanor Cross Healthcare
Replied on 09 September 2024
We are sorry to hear you had a poor experience at the surgery. It is very difficult to reply to anonymous posts with anything meaningful, so perhaps you would like to contact us to provide more details, so we can investigate the problem in greater detail. The GP Partners have instructed the staff to either take a history or get the patient to use Anima (which takes the history), so triage can take place to ensure those in most clinical need of an appointment are given priority, so the staff are only doing at they have been instructed. When demand for appointments exceeds availability, asking NHS 111 to vet/triage the calls is common practice in the current climate.
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Review titled Gets bad press
Rated 4 stars out of 5
by Anonymous - Posted on 09 June 2023
this practice has had some bad reviews but i can honestly say that i have always had a pleasant experience. Previously it was hard to get through in the phone and the online process is ok but recently i have been called back quickly & a plan made. Definite improvements - good that there is always the option of Whitefield's if needed.
Visited June 2023
Review titled Eleanor Cross Healthcare
Replied on 09 September 2024
Thank you for your feedback regarding the positive experience you had, we appreciate the time you have taken to leave a review.
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Review titled I dont recommend this surgery.
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
I have a lot of bad experience at this surgery, but I will write one. To make kids appointment need to use anima, without anima you can not make appointments. On anima you can send message from 8:00 am to 8:03 am after 3 minutes they are fully booked. How is this possible?this happend every single day
Visited May 2023
Review titled Eleanor Cross Healthcare
Replied on 09 September 2024
We are sorry to hear you had a poor experience at the surgery. It is very difficult to reply to anonymous posts with anything meaningful, so perhaps you would like to contact us to provide more details, so we can investigate the problem and hopefully provide you with the assistance you require.