Eleanor Cross Healthcare
Delapre Medical Centre, Gloucester Avenue, Northampton, Northamptonshire, NN4 8QFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent receptionist
Rated 5 stars out of 5
by G Smith - Posted on 17 March 2025
I've had a lot of ongoing problems both health and admin based as of late but the gent on reception is always polite and friendly and goes above and beyond to help you every time no matter the problem or query. He even offered to send a text from the practice once my latest issue is sorted to let me know which is amazing. He's a genuine NHS star and I hope he knows this.
Visited March 2025
Review titled Eleanor Cross Healthcare
Replied on 20 March 2025
Thank you so much for sharing your positive experience with us! It's truly heartening to hear about the excellent service provided by our reception team. We are incredibly proud of our staff, and it's wonderful to know that their dedication and kindness have made a difference in your experience with us. Your kind words will be passed on to the gentleman at reception, and I'm sure he will be delighted to hear that his efforts have been appreciated. We strive to provide the best possible care and support to all our patients, and feedback like yours encourages us to continue doing so. If there's anything else we can assist you with, please don't hesitate to reach out. We are here to help!
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Review titled Slow fingers
Rated 2 stars out of 5
by Dr Nigel Kay - Posted on 19 March 2025
One minute after the stated opening time of online submissions (13.00) no more “slots” were available. I’ve tried 3 times to submit my request for low dose aspirin (previously prescribed by my Opthalmologist) to be added to my repeat prescriptions. How difficult and time consuming should this be. If you want to run an internet practice surely it should allow access
Visited March 2025
Review titled Eleanor Cross Healthcare
Replied on 20 March 2025
Dear Dr Kay, I'm sorry to hear about the difficulties you've encountered with the online submission system. It can be frustrating when you're unable to access the services you need, especially when it comes to managing your prescriptions. Online systems can sometimes experience high demand, leading to slots filling up quickly. Here are a few suggestions that might help: 1. Timing: Try logging in a few minutes before the system opens to ensure you're ready to submit your request as soon as slots become available. 2. Alternative Contact: If the online system continues to be an issue, consider contacting the practice directly. In this case a letter might be the best option, as there is no indication in the letter from your Ophthalmologist that they want you to take low dose Aspirin. You could outline your reasons for the request and the GP will call you if they require any further information. 3. Feedback: It might be helpful to provide feedback to the practice about your experience. This can help us understand the challenges patients are facing and potentially improve the system. Your health is important, and it's crucial to find a way to access the care you need. If you continue to face difficulties, discussing your situation with the Complaints Manager might help in finding a solution.
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Review titled Good experience
Rated 5 stars out of 5
by Michelle - Posted on 27 March 2025
Managed to get into the surgery this afternoon. Was seen by a really lovely locum Doctor . So friendly and thorough. I have met him before when my grandson wasn’t well. Really put my Grandson at ease. Really good way with children to carry out investigations. Not the first time I have heard good feed back for this Doctor. Not enough praise gets fed back to the surgery of when you have good experience with a Doctor. Keep up the good work.
Visited March 2025
Eleanor Cross Healthcare has not yet replied.
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Review titled Appalling 'service'
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2024
The hospital referred me for a kidney function test re: bowel cancer. They’d emailed my doctors (Whitefields) and I needed to speak to W/fields to book my test. Day 1 (Fri) after several failed attempts to get through to surgery W/fields said they had not received anything and I must phone the hospital back. I called the hospital who said they had definitely already sent it, it was on my records and with ICE (some kind of booking system). Day 2 (Mon) the same issues trying to get through to W/fields and when I eventually did they said they can't see anything. I called the hospital again who confirmed they had sent it as they could see it on their system, Hospital said they would try and call W/fields for me. Day 2 Hospital was unable to get through to W/fields by phone, they would try again tomorrow morning so I should call W/fields tomorrow afternoon. Day 3 (Tues) W/fields now say they do have it on system but I must go to Anima to book appointment with a doctor who will then phone me to arrange an appointment for my test, Days 3, 4 & 5, I couldn't get an appointment on Anima. The last thing I needed at such a worrying time was to be bounced around between W/fields surgery and hospital causing me more stress and upset. The hospital staff were apologetic; the surgery staff weren’t. I’ve now booked directly with the hospital as I couldn't face trying to speak to W/fields again and/or or waiting endless days trying to get Anima appt.
Visited December 2024
Review titled Eleanor Cross Healthcare
Replied on 20 March 2025
Dear Patient, I'm truly sorry to hear about the difficulties you've faced in trying to arrange your kidney function test. Navigating the healthcare system can be challenging, especially during such a stressful time. It's important that patients feel supported and that communication between healthcare providers is seamless. Your feedback is invaluable, and it highlights areas where improvements can be made to ensure a smoother process for patients in the future. It's good to know that you've managed to book directly with the hospital, but it's unfortunate that you had to go through such a frustrating experience. If you feel comfortable, it might be helpful to share your experience directly with the Complaints Manager at Whitefields Surgery. This can help them understand the issues and work towards improving their processes and communication. Please remember that your health and peace of mind are important, and if there's anything else you need, don't hesitate to reach out to your healthcare providers.
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Review titled Great Listening
Rated 4 stars out of 5
by Valerie Parriss - Posted on 03 December 2024
Spoke to lady receptionist she listened and acted immediately. She rang later the same day to book appointment
Visited November 2024
Review titled Eleanor Cross Healthcare
Replied on 20 March 2025
Thank you for sharing your positive experience with us! It's wonderful to hear that our receptionist was attentive and efficient in addressing your needs. We are proud of our team and their commitment to providing excellent service to our patients. Your feedback will be shared with the receptionist, and I'm sure she will be pleased to know that her efforts have been appreciated. If there's anything else we can do to assist you, please don't hesitate to reach out.
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Review titled Good practice
Rated 4 stars out of 5
by Denise - Posted on 05 December 2024
Dr decided I needed further investigation and thanks to her I am now in hospital waiting on definitive diagnosis and treatment.
Visited November 2024
Review titled Eleanor Cross Healthcare
Replied on 20 March 2025
Thank you for sharing your experience. It's reassuring to hear that your GP was proactive in ensuring you received the necessary investigations and care. We hope that your time in the hospital leads to a clear diagnosis and effective treatment plan. If you have any further questions or need additional support, please don't hesitate to reach out to your healthcare team. They are there to help you through this process. Wishing you a swift and smooth recovery.
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Review titled On going health issues
Rated 5 stars out of 5
by Vikki Bailey - Posted on 18 November 2024
After four years of health issues, the GP that finally identified the problem was very accurate and professional in her approach, she was helpful and knowledgeable and reassuring, thank you for finally identifying the health issue and getting it resolved.
Visited November 2024
Review titled Eleanor Cross Healthcare
Replied on 18 November 2024
Thank you for sharing your positive experience! It's wonderful to hear that your GP was able to accurately identify and resolve your health issue after such a long journey. GPs strive to provide the best care possible, and feedback like yours is incredibly encouraging.
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Review titled Great service
Rated 5 stars out of 5
by Rachel - Posted on 18 October 2024
I cannot fault the service I have received from both surgeries in recent weeks. I’ve been able to get an appointment quickly using the Anima online system and have felt seen and heard by the practitioners that I’ve had my appointments with.
Visited October 2024
Review titled Eleanor Cross Healthcare
Replied on 21 October 2024
Thank you for sharing your positive experience with the surgeries and the Anima online system. It's wonderful to hear that you've been able to secure appointments promptly and felt seen and heard by the practitioners. Feedback like yours is invaluable as it helps to reinforce the efforts of healthcare teams to provide efficient and compassionate care. If you have any further questions or need assistance, feel free to reach out.
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Review titled Surgery Contact
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
The receptionist was very helpful on the telephone as I could not use anima. Kind, patient and as I say very helpful .Thank you.
Visited October 2024
Review titled Eleanor Cross Healthcare
Replied on 14 October 2024
Dear Patient, Thank you for your kind comment; it is always good to receive feedback, especially when it is positive.
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Review titled Shocking Experience
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
My son 6 year old son had been unwell all night with dizziness, sore throat and just not himself. School said there was an illness going round school and I should get him checked out. Called the surgery at 9am after taking my eldest to school. Receptionist straight away said you need to call back tomorrow at 8am all our apportionments are gone for today and we close at 12.30 for training. I said that ridiculous as there are hours left and it's really quite important. She said ring 111. I said all 111 will do is ask them to give me an appointment. Her tone became quite defensive and she said I was being rude. I was calm,just concerned for my child. She then said there are emergency appointments, I said can we have one she said no there is a process, call 111. I called 111 who were amazing and even spoke to my 6 year old on loud speaker. After the initial call a children's nurse called from 111, she was great asked questions and spoke to my son again on loud speaker, she asked me to hold and came back and said I have called your GP and they will give you an appointment today we suspect Scarlet Fever. Unbelievable this could have been resolved nearly 2 hours prior. Reception the called me and said "we would like to offer you an apportionment". When I was siting in the waiting room at Whitefields surgery a receptionist was taking extremely loud about "a rude one" she had come to the surgery this morning, a mother with her 18 year old daughter with a fungal nail. She then proceeded to moan about the mum and relay her experience that she had to pay private to get her own child's fungal nail treated so why should this woman's child have an appointment on the NHS for it. I was absolutely shocked. The receptionist then said "I had an appointment free but I wasn't giving it to her". I was appalled. How does a receptionist get to decide who appointments are allocated to and she should be completely impartial. My son was seen by a lovely nurse and she was quite sure she had scarlet fever and treated him accordingly. I can for sure see why Delapre / Whitefield are rated inadequate with the services provided from the receptionists and their attitude towards patients.
Visited February 2024
Review titled Eleanor Cross Healthcare
Replied on 09 September 2024
We are sorry to hear you had a poor experience at the surgery. It is very difficult to reply to anonymous posts with anything meaningful, so perhaps you would like to contact us to provide more details, so we can investigate the problem in greater detail.