Elizabeth Avenue Group Practice
2 Elizabeth Avenue, Islington, London, Greater London, N1 3BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2022
After reading some other reviews I’m quite shocked I have never had a problem with any staff members and have always had brilliant interactions with all of the drs or nurses I have seen or spoken too via phone I do find the e consult a bit long winded but in this day and age it’s necessary I always get a timely response and I would just like to point out if you are physically and mentally capable of filling out your own e consult leave the receptionists alone to do their actual jobs I have had to call due to issues with e consult question wise and have always received help so thanks to all who work there
Visited August 2022
Review titled Elizabeth Avenue Group Practice
Replied on 18 January 2023
Thank you for taking the time submit a comment on our website. You are not the only person to be surprised by some of the unfavourable comments made on here. Every day our team receive praise and thanks from our wonderful patients, and it is so greatly appreciated when we receive thanks like yours. Knowing you have gone out of your way to write something on our website is very kind of you and on behalf of us all I wish to thank you.
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Review titled What is happened to this once great practice
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2022
What is happened to this once great practice I have been a patient here for over 35 years and have always praised and recommended this GP Surgery I feel I am no longer able to do so I have been made to feel it’s an inconvenience to be ill my mental health has suffered considerably over the last few weeks trying to make appointments for minor things having dressings changed blood tests I am 69 years of age have no family and very little support I find it very difficult asking for help I have always found the doctors and nurses when you do get to see them have been excellent however your reception services are not as they once were And I dread having to contact them for example I had a minor fall and waited to go to the hospital at the weekend to get it seen to previously I would’ve come to see the Nurse now battling to get appointment every time I need to get my dressing changed I know it’s been a difficult few years for the NHS as it has for everybody I had a cancer diagnosis last year and was treated at Barts I could not wish for a better treatment and all the staff treated me in a kind considerate way and I had to deal with making lots of different appointments and it’s never made me feel as I feel now a weeping mess
Visited August 2022
Review titled Elizabeth Avenue Group Practice
Replied on 18 January 2023
Thank you for comment. I am sorry to hear of your mental health issues and the problems you have encountered getting the service you want. Unfortunately we do not do blood tests but this can be done at Barts. It is a shame the discharging hospital did not organise dressing changes for you. Our reception team always try to offer the best service possible and I do hope you have recovered since you submitted this comment.
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Review titled General practice
Rated 5 stars out of 5
by Chris Knight - Posted on 07 July 2022
An online enquiry produced an immediate response - a call from a doctor who answered my query, prescribed repeat medicines and was a great help.
Visited July 2022
Elizabeth Avenue Group Practice has not yet replied.
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Review titled General practice
Rated 5 stars out of 5
by Chris Knight - Posted on 07 July 2022
An online enquiry produced an immediate response - a call from a doctor who answered my query, prescribed repeat medicines and was a great help.
Visited July 2022
Review titled Elizabeth Avenue Group Practice
Replied on 18 January 2023
I am delighted to hear you received such a quick and immediate response. The vast majority of our patients like the econsult system because they can get a quick response to their query just like you did. Thank you for highlighting this on our website. Greatly appreciated.
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Review titled Terrible communication - frustrating and disorganised
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2022
It is very hard to contact the practice, even harder to get an appointment. They frequently ignore e-consult forms or respond to you by text that you cannot reply to, or even cancel your appointment at short notice without offering another. I have sometimes had to submit multiple online forms for the same issue before I can get an appointment or phone call. Should you try to call the practice you should expect to be on hold for 15+ minutes, before being told to submit a form online!
Visited July 2022
Review titled Elizabeth Avenue Group Practice
Replied on 18 January 2023
I am sorry to hear of your experience. This is quite unusual as the vast majority of patients have no problems submitting an econsult and getting the response they require. I do hope you persevere with it as we never ignore an econsult - I wonder if you have been having computer issues. Sadly you have not given your name so I cannot examine your medical record to see what the problem could have been.
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Review titled Great and compassionate care
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2022
I have always been very happy with this Gp practice but have felt especially lucky to receive such generous and compassionate care since my baby was born in early 21. I feel like I have probably met every GP there over the past year and every one has been very understanding. They have seen me/my baby for small or for more serious matters and I have felt nothing but cared for. Just when I am about to label myself as an overanxious mum, they assure me in my approach. They also often asked how I was, even if I was there for my child. I appreciate the e-consult form as I always got quick responses but I have also been able to get through over the phone when I had to. I received good support and advice though text or email, which I would have liked to reply to, simply to say thanks. I think this practice has really adjusted to the (not so post) covid-19 world, and have adapted to more flexible ways of working whilst ensuring patient and staff safety. I would like to simply say: thank you!
Visited July 2022
Review titled Elizabeth Avenue Group Practice
Replied on 18 January 2023
Thank you so much for taking the time and effort to submit such a lovely response on our website. We are constantly receiving praise and thanks like yours on a daily basis, but going to the trouble of making an entry on here is greatly appreciated. All our staff have been working incredibly hard since the pandemic and we continue to deal with a large increase in patient demand. It is heartening to receive such praise and thanks like yours. Very many thanks.