Elm Surgery
123 Leypark Walk, Estover, Plymouth, Devon, PL6 8UFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First class
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2024
After symptoms of cystitis I left a sample at Elm Surgery at 11 am together with 2 repeat prescription requests. At 5 pm the same day both repeats and antibiotics were delivered to our house by My Doctor's Chemist. A first class service from Elm Surgery and the pharmacy. Thankyou. Your receptionists and Doctors are very pleasant and extremely helpful. We are new to the practice but very impressed.
Visited December 2024
Elm Surgery has not yet replied.
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Review titled Repeat prescription
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2024
09.30,morning after morning the repeat prescription request is full so set your alarm for 0500 and maybe just maybe at 0730 you might be able to request a repeat medication request.I have had to ask a family member to go to the siurgery to put a paper request in In between sickness and requests not to contact the surgery this surgery is not fit for purpose,the staff are generally helpful but I feel that management may need to see someone but not a Dr at this surgery as they have high levels of sickness so they'll have to wait
Visited November 2024
Elm Surgery has not yet replied.
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2024
Prescription was actioned within minutes of requesting it using the Elm Surgery online system. The online system was easy to use and a text message received within minutes confirming the prescription had been actioned.
Visited November 2024
Elm Surgery has not yet replied.
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Review titled Amazing GP
Rated 5 stars out of 5
by Fantstic - Posted on 24 October 2024
Saw GP this morning with my partner for HRT plus ripped muscles in her back the doctor was just brilliant kind considerate and explained everything in detail congratulations the whole surgery just brilliant
Visited October 2024
Elm Surgery has not yet replied.
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Review titled Why can't I send a message?
Rated 3 stars out of 5
by Anonymous - Posted on 10 September 2024
I'm trying to send a simple message to Elm Surgery. Systm connect tells me everything is "currently unavailable" I log on to NHS where I learn I have two inboxes. Why do I have two inboxes but no outbox? Why can I not send a simple message to Elm Surgery? Meanwhile, I get an email about a previous review that I wrote. The email says "we are unable to publish your review" Why does the website say things like "The easiest ways to order repeat prescriptions are: using your NHS account (through the NHS website or in the NHS App) using the GP online system: systmConnect" when the reality is it's actually close to impossible?
Visited September 2024
Elm Surgery has not yet replied.
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Review titled Nothing Special
Rated 3 stars out of 5
by Anonymous - Posted on 12 September 2024
As a night worker, I went up 1 afternoon but was told I had to fill out an online form in the mornings only. The following day I did that with little sleep, then about an hour later was rang up but did get an appointment that lunch time. On arriving at my first ever appointment at that surgery i waited at reception to book in, and was met with a sarcastic question about the machine on the left not working. You have to book in using the screen, definatly not a receptionists job i presume. Doctor was really good but reception staff need to get trained on customer facing attitudes. I cant even book a non emergency appointment t for a referral without doing an online morning only form. Perfect for a night shift key worker.
Visited September 2024
Elm Surgery has not yet replied.
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Review titled Best service
Rated 5 stars out of 5
by Paris - Posted on 26 August 2024
I filled out SystmConnect on behalf of my daughter about 10.05 by 10.15 the Dr rang me and asked if I could take her in at 11. We was seen before that as we arrived early. I was so impressed with the service as by 11.30 by daughter we seen prescribed medication and back home recovering. This is the best service I've recieved and I couldn't be more grateful for the staff. Thankyou elm surgery
Visited August 2024
Elm Surgery has not yet replied.
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Review titled Disgusting
by Gavin Rains - Posted on 27 June 2024
I've been contacting Elm for over 48 hours now, still no one hag got back to me. Everytime I call them I get moaned at. It's ok, my condition has gotten worse I guess I'll just hope that it figures itself out on its own. Far more reliable them Elm, disgusting.
Visited June 2024
Elm Surgery has not yet replied.
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Review titled Impossible to get help
Rated 2 stars out of 5
by Jon Lillicrapp - Posted on 14 May 2024
It's impossible to get an appointment to see a gp within 6 weeks there new online system only works in morning if it works at all and it normally doesn't just feels like noone really cares when you speak to them
Visited May 2024
Elm Surgery has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Lee-ann - Posted on 02 April 2024
the nurse did my smear today first one at this surgery .. .. she was amazing felt so relaxed and she was so welcoming and respectful I felt like I had known her years
Visited April 2024
Elm Surgery has not yet replied.