Elm Surgery
123 Leypark Walk, Estover, Plymouth, Devon, PL6 8UFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Best service
Rated 5 stars out of 5
by Paris - Posted on 26 August 2024
I filled out SystmConnect on behalf of my daughter about 10.05 by 10.15 the Dr rang me and asked if I could take her in at 11. We was seen before that as we arrived early. I was so impressed with the service as by 11.30 by daughter we seen prescribed medication and back home recovering. This is the best service I've recieved and I couldn't be more grateful for the staff. Thankyou elm surgery
Visited August 2024
Elm Surgery has not yet replied.
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Review titled Disgusting
by Gavin Rains - Posted on 27 June 2024
I've been contacting Elm for over 48 hours now, still no one hag got back to me. Everytime I call them I get moaned at. It's ok, my condition has gotten worse I guess I'll just hope that it figures itself out on its own. Far more reliable them Elm, disgusting.
Visited June 2024
Elm Surgery has not yet replied.
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Review titled Impossible to get help
Rated 2 stars out of 5
by Jon Lillicrapp - Posted on 14 May 2024
It's impossible to get an appointment to see a gp within 6 weeks there new online system only works in morning if it works at all and it normally doesn't just feels like noone really cares when you speak to them
Visited May 2024
Elm Surgery has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Lee-ann - Posted on 02 April 2024
the nurse did my smear today first one at this surgery .. .. she was amazing felt so relaxed and she was so welcoming and respectful I felt like I had known her years
Visited April 2024
Elm Surgery has not yet replied.
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Review titled Very helpful in difficult situation
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2024
Thankyou for helping us in a difficult situation. You are the GP for my daughter at University in Plymouth. I drove over to get her home to Cornwall today. Whilst they have no control over appt bookings, the reception staff were extremely helpful in doing whatever they could to help get an unwell, scared and alone student back to her family with medication. Thank you
Visited February 2024
Elm Surgery has not yet replied.
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Review titled great nurses
Rated 5 stars out of 5
by sue plant - Posted on 17 October 2023
just wanted to say that the past month of having to see your nurses once a week has been done with the utmost care and attention. they have been so supportive and kind during my visits that it has made it a lot easier for those visits to happen even when they took my stitches out they didnt rush and took their time to make me feel as comfortable as anyone could be whilst undergoing treatment my tuesday will be empty now for not seeing them but i just wanted to thank them again for all that they have done
Visited October 2023
Elm Surgery has not yet replied.
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Review titled Thank you! Fantastic service and first impression.
Rated 5 stars out of 5
by Jon - Posted on 21 September 2023
I just want to say a huge thank you to all the team at the Elm Surgery for the fantastic service my son and I received yesterday. My son is an new Uni student, has just registered at the practice and urgently needed to see a Doctor. Following missed busses and last minute taxis, I needed to make a number of calls to the Surgery, each time I received helpful and compassionate advice and you did everything you could to accommodate us. My son then received exemplary care from the Doctor. All in all, an excellent first impression, many thanks indeed.
Visited September 2023
Elm Surgery has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
Received messages saying we have to use NHS app, this I’ve got but does not allow me to access anything apart from my name not link to doctors info, tried phone constantly engaged. Went to surgery to inform them the app doesn’t work . No one was on the phone but it still was engaged. Staff must have left it off the hook. It’s always a nightmare getting hold of reception so any queries you end up having to queue.
Visited August 2023
Elm Surgery has not yet replied.
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Review titled Poor performance
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2023
Impossible to get through on the phones , go online and try to book an appointment and just get a reply to ring the surgery , 40 plus minutes of being told your call will be answered in approximately 9 minutes . Gave up in the end . Will try to ring again when I really really have to but other than severe pain I won’t bother . Death comes to us all and ringing this service is a waste of life .
Visited August 2023
Elm Surgery has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Paul Chapman - Posted on 19 April 2023
Just moved back to Plymouth after living in Cornwall for 11 years. Registered with Elm Surgery. Have had the most fantastic service from all the team there, doctors, receptionists, nurses. Well done.
Visited April 2023
Elm Surgery has not yet replied.