Elm Surgery
123 Leypark Walk, Estover, Plymouth, Devon, PL6 8UFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing GP
Rated 5 stars out of 5
by Fantstic - Posted on 24 October 2024
Saw GP this morning with my partner for HRT plus ripped muscles in her back the doctor was just brilliant kind considerate and explained everything in detail congratulations the whole surgery just brilliant
Visited October 2024
Elm Surgery has not yet replied.
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Review titled Why can't I send a message?
Rated 3 stars out of 5
by Anonymous - Posted on 10 September 2024
I'm trying to send a simple message to Elm Surgery. Systm connect tells me everything is "currently unavailable" I log on to NHS where I learn I have two inboxes. Why do I have two inboxes but no outbox? Why can I not send a simple message to Elm Surgery? Meanwhile, I get an email about a previous review that I wrote. The email says "we are unable to publish your review" Why does the website say things like "The easiest ways to order repeat prescriptions are: using your NHS account (through the NHS website or in the NHS App) using the GP online system: systmConnect" when the reality is it's actually close to impossible?
Visited September 2024
Elm Surgery has not yet replied.
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Review titled Nothing Special
Rated 3 stars out of 5
by Anonymous - Posted on 12 September 2024
As a night worker, I went up 1 afternoon but was told I had to fill out an online form in the mornings only. The following day I did that with little sleep, then about an hour later was rang up but did get an appointment that lunch time. On arriving at my first ever appointment at that surgery i waited at reception to book in, and was met with a sarcastic question about the machine on the left not working. You have to book in using the screen, definatly not a receptionists job i presume. Doctor was really good but reception staff need to get trained on customer facing attitudes. I cant even book a non emergency appointment t for a referral without doing an online morning only form. Perfect for a night shift key worker.
Visited September 2024
Elm Surgery has not yet replied.
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Review titled Best service
Rated 5 stars out of 5
by Paris - Posted on 26 August 2024
I filled out SystmConnect on behalf of my daughter about 10.05 by 10.15 the Dr rang me and asked if I could take her in at 11. We was seen before that as we arrived early. I was so impressed with the service as by 11.30 by daughter we seen prescribed medication and back home recovering. This is the best service I've recieved and I couldn't be more grateful for the staff. Thankyou elm surgery
Visited August 2024
Elm Surgery has not yet replied.
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Review titled Disgusting
by Gavin Rains - Posted on 27 June 2024
I've been contacting Elm for over 48 hours now, still no one hag got back to me. Everytime I call them I get moaned at. It's ok, my condition has gotten worse I guess I'll just hope that it figures itself out on its own. Far more reliable them Elm, disgusting.
Visited June 2024
Elm Surgery has not yet replied.
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Review titled Impossible to get help
Rated 2 stars out of 5
by Jon Lillicrapp - Posted on 14 May 2024
It's impossible to get an appointment to see a gp within 6 weeks there new online system only works in morning if it works at all and it normally doesn't just feels like noone really cares when you speak to them
Visited May 2024
Elm Surgery has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Lee-ann - Posted on 02 April 2024
the nurse did my smear today first one at this surgery .. .. she was amazing felt so relaxed and she was so welcoming and respectful I felt like I had known her years
Visited April 2024
Elm Surgery has not yet replied.
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Review titled Very helpful in difficult situation
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2024
Thankyou for helping us in a difficult situation. You are the GP for my daughter at University in Plymouth. I drove over to get her home to Cornwall today. Whilst they have no control over appt bookings, the reception staff were extremely helpful in doing whatever they could to help get an unwell, scared and alone student back to her family with medication. Thank you
Visited February 2024
Elm Surgery has not yet replied.
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Review titled great nurses
Rated 5 stars out of 5
by sue plant - Posted on 17 October 2023
just wanted to say that the past month of having to see your nurses once a week has been done with the utmost care and attention. they have been so supportive and kind during my visits that it has made it a lot easier for those visits to happen even when they took my stitches out they didnt rush and took their time to make me feel as comfortable as anyone could be whilst undergoing treatment my tuesday will be empty now for not seeing them but i just wanted to thank them again for all that they have done
Visited October 2023
Elm Surgery has not yet replied.
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Review titled Thank you! Fantastic service and first impression.
Rated 5 stars out of 5
by Jon - Posted on 21 September 2023
I just want to say a huge thank you to all the team at the Elm Surgery for the fantastic service my son and I received yesterday. My son is an new Uni student, has just registered at the practice and urgently needed to see a Doctor. Following missed busses and last minute taxis, I needed to make a number of calls to the Surgery, each time I received helpful and compassionate advice and you did everything you could to accommodate us. My son then received exemplary care from the Doctor. All in all, an excellent first impression, many thanks indeed.
Visited September 2023
Elm Surgery has not yet replied.