Elmbank Surgery
438 Greenford Avenue, Hanwell, London, Greater London, W7 3DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Small Operation to remove cyst by Dr.
Rated 5 stars out of 5
by Laurie Mascott - Posted on 10 December 2024
Wow, what a great NHS experience. I had a large unsightly cyst on my neck. The Doctor cut it open, removed and stitched up in less than 30 mins. No pain at all, no infection an amazing experience. The doctor even used internal stitches so you can hardly see any scarring at all. Great job and thank you so much ! Really impressed.
Visited December 2024
Review titled Elmbank Surgery
Replied on 12 December 2024
Dear Laurie, Thank you for sharing your experiences of ELMBANK Surgery. We are pleased to hear that surgery, and the services we provide, have helped make a difference for you. All feedback is greatly appreciated and will enable us to continue to provide a high standard of service to all our patients. Your comments will be shared with the team. Best wishes, ELMBANK SURGERY
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Review titled Amazing
Rated 5 stars out of 5
by BLAZE RAJU - Posted on 12 December 2024
Last week my husband had a surgery in this clinic . The surgeon is excellent and well experienced person . I am so greatful . I never seen a dedicated surgeon like him thank you so much
Visited December 2024
Review titled Elmbank Surgery
Replied on 12 December 2024
Dear Blaze, Thank you so much for taking the time to give us this feedback. We are very pleased to hear that you are happy with our services and Your comments will be shared with the team. Best wishes, ELMBANK SURGERY
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Review titled Amazing care and knowledge
Rated 5 stars out of 5
by Paula carroll - Posted on 28 December 2024
Follow hospital admission, I was discharged and needed lots of help with my diabetes type 2 condition, all I can say is that due to the attention to detail and care provided by the lady doctor at this surgery I am now off insulin and able to manage my condition. This is all because of this amazing doctor who cared so much about me that I am now in the best place possible. Thank you so much 💗
Visited December 2024
Review titled Elmbank Surgery
Replied on 31 December 2024
thank you for your review and feedback on the service you received at Elmbank Surgery .. It is pleasing to hear that you got the help medication and advice you needed . This review will be passed on to Dr karimi
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Review titled Awful Experience
by Mrs Karen Morrison - Posted on 05 November 2024
My daughter was given an appointment for today to have a blood pressure monitor fitted. This appt was made on the surgery’s availability and we took time off work to attend. My daughter needed me present because she is having dizzy spells. The nurse called us in and asked if we were here for a blood pressure monitor or an ECG. The appointment given to my daughter clearly stated it was a Hypertension clinic appt to have an 24hr blood pressure monitor fitted so we wondered why this question was asked. The nurse went on to say (with a smile on her face) that there has been a mix up and they cannot fit the monitor because it needs to be back in tomorrow at 9am for two other patients. The nurse offered us another appt but we explained that we both had to get cover from work to take time off and we couldn’t take another appointment this week. The nurse said that she had spoken with the person who double booked and we then questioned why they didn’t call us the moment they realised the mistake. We can understand a mistake, these things happen, but we could not understand why we were not called the moment the error was identified which could have saved us the journey and the time off work. The nurse then went off and came back saying that she would fit it. We were relieved…until she started huffing and puffing and throwing the equipment down on the table. My daughter became very upset at this point and said she doesn’t want it done here. The nurse asked why and we told her it’s because of the way she is treating us and she said “well it’s because I’m going to have to cancel the 9am appointment tomorrow”. My daughter explained to the nurse that she was made to feel like a burden and no longer wants treatment here. My daughter explained to the receptionist that she will make arrangements for the 24hr monitor to be done via her pharmacy where she works and get the readings sent over. My family are all registered at this surgery and have been for over 60 years. The doctors are brilliant as are the receptionists. What a shame this nurses attitude does not align with the rest of the surgery staff. There was no care, no compassion and no remorse.
Visited November 2024
Review titled Elmbank Surgery
Replied on 16 December 2024
Dear Karen, Thank you for taking the time to provide feedback through the NHS Website. We regret to learn that your recent experiences with our surgery have not been satisfactory. You have already discussed this matter with our management team and have resolved the issue. Best wishes, ELMBANK SURGERY
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Review titled Fantastic supportive and caring
Rated 5 stars out of 5
by Connor Butler - Posted on 12 November 2024
Had to make an emergency same day appointment for a very worrying repeat medical issue. All staff at the practice were brilliant and so reassuring. The appointment was made quickly and efficiently by reception staff, the medical staff were very calm but reassuring and made me feel so much better about my illness. There was a real feel of a holistic anpproach about my appointment and my anxiety and fears were addressed as much as the physical aspect. Thank you to all.
Visited November 2024
Review titled Elmbank Surgery
Replied on 12 December 2024
Dear Connor, Thank you so much for taking the time to give us this feedback. We are very pleased to hear that you are happy with our services and your comments will be fed back to all the staff at the practice. Best wishes, ELMBANK SURGERY
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Review titled Excellent practice.
Rated 5 stars out of 5
by Mohammed choudhry - Posted on 09 December 2024
I was treated with good manners love and care gently removing cysts from my back with no pain being felt at all from a professional surgeon. The surgeon did stitching I did not feel anything no pain it was the most relaxed relaxed experience in my life. He made appointments to regularly change dressings and remove stitchings at the correct time. I was very happy.
Visited November 2024
Review titled Elmbank Surgery
Replied on 12 December 2024
Dear Mohammed, Thank you so much for taking the time to give us this feedback. We are very pleased to hear that you are happy with our services and your comments will be fed back to all the staff at the practice. Best wishes, ELMBANK SURGERY
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Review titled Great GP/Great admin team
Rated 5 stars out of 5
by Raluca Harding - Posted on 13 September 2024
I registered with Dr B after having unpleasant experiences with Cuckoo Lane practice, and most recently Elmbank Surgery. I am extremely pleased with the surgery. The admin team are always respectful and helpful, and the doctor is a fantastic listener who doesn’t assess his patients superficially. He shows empathy at all times and it’s these human characteristics that make him stand out from all the other doctors I’ve dealt with over the years. He takes time to listen to the patient without brushing them off or cutting them off, or nodding his head impatiently, like so many other doctors for whom you are just a number and quite simply, unwelcome. I would like to congratulate him for being such a successful clinician and say that I am very lucky to call him my GP! The admin team is lovely, very well trained and hard working, very caring etc Raluca Harding
Visited September 2024
Review titled Elmbank Surgery
Replied on 01 October 2024
Dear Raluca, Thank you so much for taking the time to give us this feedback. We are very pleased to hear that you are happy with our services and your comments will be fed back to all the staff at the practice. Best wishes, ELMBANK SURGERY
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Review titled An extra service !
Rated 5 stars out of 5
by Barry Hingsyton - Posted on 30 September 2024
Recently I have received a service which I feel goes above and beyond what I would expect and thought it only fair to say so. Apart form very good care in the surgery itself, I got something I wasn't expecting. The surgery is trailing a service whereby, on issuing a new medication, someone offers a telephone consultation a week or so later to see how you are getting along and if you have any questions, side effects etc. This was hugely useful for clarifying some asthma issues, and some other medication which I was taking. the person rang me, was highly personable, listened, answered my questions when he knew, and quickly researched an answer when he did not. This was highly beneficial to me and I felt it only right to give strongly positive feedback. I do hope they are able to keep this service in place.
Visited September 2024
Review titled Elmbank Surgery
Replied on 01 October 2024
Dear Barry, Thank you so much for taking the time to give us this feedback. We are very pleased to hear that you are happy with our services and your comments will be fed back to all the staff at the practice. Best wishes, ELMBANK SURGERY
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Review titled Excel
Rated 5 stars out of 5
by P Patel - Posted on 25 August 2024
I recently visited Elmbank Surgery for a minor surgery procedure and my experience was outstanding from start to finish. This entailed three appointments. The reception staff were warm and welcoming, making the check-in process smooth and stress-free. Despite the busy schedule, my appointments started on time, which I greatly appreciated. The GP I saw was highly professional and thorough. He took the time to listen to my concerns without rushing, asked insightful questions, and explained everything in clear, understandable terms. I felt that my health was genuinely their priority, and his calm demeanor put me at ease. The follow-up care instructions were clear, and concise and I appreciated that he provided additional advice in terms of after care post stitches. Overall, I was delivered exceptional care, and I left feeling confident and well-cared for. I would highly recommend this practice to anyone seeking compassionate, high-quality medical care. Thank you.
Visited August 2024
Review titled Elmbank Surgery
Replied on 01 October 2024
Dear P Patel, Thank you for sharing your experiences of ELMBANK Surgery. We are pleased to hear that surgery, and the services we provide, have helped make a difference for you. All feedback is greatly appreciated and will enable us to continue to provide a high standard of service to all our patients. Your comments will be shared with the team. Best wishes, ELMBANK SURGERY
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Review titled Excellent consultation with Dr at Elm Bank Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2024
I recently had a consultation with Dr at Elm Bank Surgery. Dr was thorough in his approach, showed empathy, and correctly diagnosed my problem. He made me feel at ease, that I could trust him, and that he could treat my problem within the same week with surgery. He also offered to continue to see me until my problem was fully cured which was very reassuring. I would have no hesitation in coming to see Dr in the future and would highly recommend him.
Visited June 2024
Review titled Elmbank Surgery
Replied on 25 July 2024
Thank you so much for taking the time to give us this feedback. We are very pleased to hear that you are happy with our services and your comments will be fed back to all the staff at the practice.