Eltham Palace Pms
Eltham Palace Surgery, 30 Passey Place, Eltham, London, Greater London, SE9 5DQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Superb service
Rated 5 stars out of 5
by Daniel Uyi Onas - Posted on 30 May 2024
The customer assistance was very helpful and when I received the call from the pharmacist, she was very polite and friendly and was willing to answer my questions. She even went above to support me with the necessary information needed to make my health better. She was superb and was very supportive. I can’t remember her name however special thanks to her.
Visited May 2024
Eltham Palace Pms has not yet replied.
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Review titled Best Surgery
Rated 5 stars out of 5
by Ron Rose - Posted on 08 May 2024
The Doctor was very understanding and reassuring. Excellent health review following a detailed examination.
Visited May 2024
Review titled Eltham Palace Pms
Replied on 19 May 2024
Dear Mr Rose Thank you so much for leaving such a lovley positive review . We are so pleased that you was happy with your recent GP consultation . With kindest regards Jo Gilby Practice Manager
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Review titled Very efficient
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
I was called into the surgery exactly on time. The locum doctor I saw was positive and efficient and said she would arrange for me to be seen by the relevant department at QEH. Someone from the department phoned me the following day and arranged for an initial telephone consultation with a specialist nurse two days later.
Visited May 2024
Review titled Eltham Palace Pms
Replied on 19 May 2024
Dear Patient Thank you so much for a very kind positive review . We are so pleased that you were happy with the service we recently provided . With kindest regards Jo Gilby Practice Manager
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Review titled Very clean and plenty of doctors
Rated 4 stars out of 5
by Mark Byfield - Posted on 09 May 2024
But.... I took yesterday morning off work after waiting around three weeks for an appointment. I told the reception that I needed a double appointment because of a knee and shoulder problem. I had my appointment yesterday with a nice doctor. She said as I was talking.. sorry you inly have one appointment. I told her I booked two. I then mentioned my shoulder (long story) and that the last doctor (MSK) said if it isn't getting better I could need an operation and would need to talk to my doctor. Yesterday the doctor said... I will need to talk to Muscle / bone section she couldn't refer me to hospital for an MRI scan and to go to reception and book an appointment. Reception said the Doctor needs to book that. I said... sorry I have got to go to work. They said.. we will book you one now and call you back. That was yesterday. No call and a morning off work.
Visited May 2024
Eltham Palace Pms has not yet replied.
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Review titled Noticed improvements
Rated 4 stars out of 5
by Anonymous - Posted on 11 May 2024
I was able to make an appointment on the same day I called. Opposed to before when I needed to call on specific days and these days changed over time. Reception seems more proactive and less hostile. Doctor was helpful and precise although the consultation remains very short and too fast. I also went for a female health appointment but told I could not get an exam because of a matter of months (not yet time for smear) but that’s more NhS fault rather than the gp. Overall, the service seems to have improved but I have not seen the two main doctors, these two doctors were rude to me on separate occasions so not sure if they have changed how their treatment of patients.
Visited May 2024
Review titled Eltham Palace Pms
Replied on 19 May 2024
Dear Patient Thank you for taking the time to write a review We do take patient feedback very seriously and I am pleased that you feel improvements have been made . I am aways happy to meet with you personally if there are any concerns you may have at any time that you would like to discuss further. With kindest regards Jo Gilby Practice Manager
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Review titled Brilliant Doctors
Rated 5 stars out of 5
by Lorraine Goodey - Posted on 10 June 2024
I have not met one Gp that hasn't been understanding. Nothing is too much trouble,they are very thorough and do not rush you,even if it takes a long time. The last appointment I had the Gp told me to get to A&E because I had a high temperature,and was in pain. I had a lung Infection and was kept in over night. Anything could have happened if she hadn't told me to go to the hospital. I am very happy with the surgery,even the receptionists are lovely.
Visited May 2024
Eltham Palace Pms has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Lorna Child - Posted on 22 May 2024
Nurse seen on this occasion friendly quick and efficient in her job seen on time . Surgery was clean even though a lot of building work was going on . If I have any complaints it is just to say that when ever I have had to see a doctors there has been a couple of weeks delay in getting an appointment how ever I realise this is the same in most surgery’s I also would prefer some continuity in which doctor I would see having said this I am happy with the service bi have been receiving since joining this practice .
Visited May 2024
Eltham Palace Pms has not yet replied.
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Review titled Blood test results
Rated 5 stars out of 5
by K Orman - Posted on 30 May 2024
Very helpful explanation of the results giving a clear understanding of what the results indicate. A further question was answered and guidance of how I should proceed.
Visited May 2024
Eltham Palace Pms has not yet replied.
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Review titled Careless practice
Rated 2 stars out of 5
by Anonymous - Posted on 03 May 2024
I attended because of a serious knee pain and swollen both ankle The doctor tried to take my BP both the hand culf was small she asked me to use the outside machine which I used my BP seems high to me I handed over to the reception desk has instructed I waited for about 10 mins thinking I will be called back since I asked the doctor for a prescription Up till now I haven’t had a call from the surgery
Visited May 2024
Eltham Palace Pms has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Jane - Posted on 01 June 2024
This surgery has been very helpful throughout my experience. Lots of information given to me with my recent diagnosis.
Visited May 2024
Eltham Palace Pms has not yet replied.