Eltham Palace Pms
Eltham Palace Surgery, 30 Passey Place, Eltham, London, Greater London, SE9 5DQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient
Rated 4 stars out of 5
by Elizabeth - Posted on 31 May 2024
Despite all of the modernisation going on, there is a calm and relaxed atmosphere. I was lucky to have been given a next day cancellation, although I do have to wait several days for a blood test.
Visited May 2024
Eltham Palace Pms has not yet replied.
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Review titled Eltham palace surgery
Rated 1 star out of 5
by Charlotte Hughes - Posted on 09 May 2024
I went to the surgery with a potential eye and chest infection. The GP didn’t look at my eyes and dismissed my chest. She refused to give me Medication. I then went away and paid to have a consultation at a private practice and was prescribed antibiotics and told I had acute chest infection and eye infection.
Visited May 2024
Eltham Palace Pms has not yet replied.
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Review titled Good Practice But Needs Improvement
Rated 4 stars out of 5
by Anonymous - Posted on 15 May 2024
The waiting time for the appointment with the nurse was over 20 minutes. I like that I'm able to get appoinments but the waiting time to be seen should be improved.
Visited May 2024
Eltham Palace Pms has not yet replied.
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Review titled Unacceptable wait times
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2024
I waited over an hour to be seen even though I arrived on time. Then the GP told me I could have resolved my issue over the phone. I had called twice before my appointment and no one had been able to help me over the phone.
Visited May 2024
Eltham Palace Pms has not yet replied.
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Review titled Good urgent appointment service
Rated 4 stars out of 5
by Beccie - Posted on 03 May 2024
Rang to ask for advice from Dr on Tuesday. Advised to call back 8am on Wednesday. Got through within 5 minutes, offered F2F appointment for 10.10 or phone appointment. Opted for face to face. Saw a fantastically helpful and friendly Dr who discussed my medical issue and gave me options as to how to go foward. Thank you so much.
Visited May 2024
Review titled Eltham Palace Pms
Replied on 17 May 2024
Dear Beccie Thank you so much for taking the time to give us a lovely positive review . This is very much appreciated and I am pleased that you were happy with the service you recieved With kindest regards Jo Gilby Practice Manager
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 29 May 2024
I call3d for a gp appointment and after explaining thr issue i was offered a same day appointment with the practice physio. Receptionist i spoke to was very helpful. Appointment was on time and the physio was great. The screen in the waiting area provided good useful information.
Visited May 2024
Eltham Palace Pms has not yet replied.
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Review titled Poor doctor service
Rated 1 star out of 5
by Rebecca French - Posted on 04 May 2024
Doctor didn’t really help, told me to keep using the medication even though I told her I was having a reaction to it.
Visited May 2024
Eltham Palace Pms has not yet replied.
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
I am happy with the service that I got from the GP I met yesterday. He was attentive and understanding when I stated my problem and offered me options of treatment in line with my understanding of my circumstances. I am happy with the outcome of this visit
Visited May 2024
Review titled Eltham Palace Pms
Replied on 19 May 2024
Dear Patient Thank you very much for taking the time to write a lovely positive review. With kindest regards Jo Gilby Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Samantha Brown - Posted on 15 May 2024
So I went to my appointment and it was very good nice people and understanding very polite and caring so yes that’s why
Visited May 2024
Review titled Eltham Palace Pms
Replied on 19 May 2024
Dear Samantha Thank you for your very kind an positive review I am so pleased that you was happy with your recent consultation . With kind regards Jo Gilby Practice Manager
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Review titled Poor experience
Rated 1 star out of 5
by Gary Magnus - Posted on 04 May 2024
I rarely see Doctor, had 2 issues, felt like I was a nuisance on Doctor, who didn't have enough manners to talk to me rather than computer screen.
Visited May 2024
Eltham Palace Pms has not yet replied.