Everest House Surgery
Everest House, Everest Way, Hemel Hempstead, HP2 4HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practise
Rated 5 stars out of 5
by Sue Cresswell - Posted on 14 November 2024
Filled out e-consult form, within an hour had a message to collect blood test form & advised results would be provided by telephone call.
Visited November 2024
Review titled Everest House Surgery
Replied on 03 December 2024
Dear Mrs Cresswell Thank you for sharing your positive feedback! We're pleased to hear that you found the e-consult service efficient and that our team was able to respond promptly. Providing timely care is our priority and its great to hear examples of our triage system working for patients. Kind regards Lisa Flaherty Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2024
I had to ask for a blood test, medication and nurse appointment with the approval of my doctor. Using the e- consult made this very efficient, saving so much time. I was apprehensive to use it but I think it is a great addition which helped me.
Visited November 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Anonymous Thank you for sharing your experience! We're glad to hear that the e-consult process made things easier and saved you time. It's great to know it helped alleviate any initial apprehension—our goal is to provide a service that’s both clinically safe and efficiently utilises our limited resources. Kind regards Lisa Flaherty Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Simon walters - Posted on 26 November 2024
My paramedic contacted me to do an assessment after falling ill and sorted the situation out. He asked clear questions and was open and direct. Even when it was the end of his shift he made sure to sort everything out with the ambulance. He communicated excellently and ensured all the right information was passed on. He also checked in the next day and made sure I was feeling better and was seen to. Thanks ,your questions improved the whole situation and ensured I got the care needed.
Visited November 2024
Review titled Everest House Surgery
Replied on 27 November 2024
Dear Mr Walters, Thank you for your thoughtful feedback. We're delighted to hear that our paramedic provided clear communication and exceptional care, even going above and beyond by checking in the next day. Your kind words will be shared with the paramedic, as they truly highlight the dedication and professionalism we strive for. We’re glad he made such a positive difference to your experience. Kind regards Lisa Flaherty Practice Manager
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Review titled Such understanding
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
I came into the surgery very over whelmed. The Receptionist could see I needed support and sat with me and calmed me down, she understood what had happened and was able to offer me advice and support with my matter. She made me feel very at ease and not rushed. I was listened to throughout and went away happy with the outcome.
Visited October 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Anonymous We appreciate you taking the time to share your experience of the practice and we hope that you are feeling better now. Thank you for your feedback. Kind regards Lisa Flaherty Practice Manager
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Review titled Now dreadful
Rated 2 stars out of 5
by Anonymous - Posted on 02 November 2024
What was once a great practice but has gone downhill in the last few years. Difficult to get an appointment either in person, online or on the phone. There are often no appointments available, despite trying. Some receptionist have no empathy at all. It's no wonder Watford Hospital is always rammed with people for minor ailments. On the positive side, I had a diabetic review with Nurse jf and it was an excellent experience. There was enough time to talk through my health concerns. Nurse jf is a credit to Everest House Surgery. Do not let her leave!!! Just fix the appointment system! Soon!
Visited October 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Anonymous Thank you for your feedback. We’re sorry to hear about the difficulties you’ve faced with the appointment system, and we’re actively working on solutions to make accessing care smoother for all our patients You don't mention here whether you used eConsult or whether your contact was by phone and we would like to learn more about this if you would like to contact us at everesthouse@nhs.net to allow us to? We’re glad, however, to hear about your positive experience with Nurse JF—she truly is an asset to our team, and we’ll be sure to pass on your kind words. Your comments are valuable in helping us improve, and we’re committed to addressing these issues. Thank you for your patience and understanding. Kind regards Lisa Flaherty Practice Manager
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Review titled Big thanks
Rated 5 stars out of 5
by Alan Batchelor - Posted on 07 October 2024
Thankyou to the team for getting me seen as an emergency. Had to call on the 2nd week and they got me in to see the triage paramedic (who was very thorough and professional) he put me on a 2nd course of antibiotics and puffer. All cleared up now, thank you.
Visited October 2024
Review titled Everest House Surgery
Replied on 04 November 2024
Dear Mr Batchelor, Thank you for your kind words! We’re glad we could help you promptly, and it’s great to hear you’re feeling better. Our team appreciates your feedback and is here whenever you need us. Kind regards Lisa Flaherty Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Jakub Wasik - Posted on 05 October 2024
Attended with our 3 year old. Highly recommended, exceptional staff, very friendly and knew how to engage with our little one. Thank you!
Visited October 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Jakub Thank you for taking the time to share your experience and we will share your feedback with the team. We do hope your little one is feeling better now. Kind regards Lisa Flaherty Practice Manager
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Review titled Great Paramedic
Rated 5 stars out of 5
by Danny - Posted on 03 October 2024
I saw the paramedic and he was brilliant. Had me all sorted and even helped me with stuff on my notes that I wasn't expecting to be looked at. He really took good care of me
Visited October 2024
Review titled Everest House Surgery
Replied on 04 November 2024
Dear Danny Thank you for taking the time to share your positive feedback! We’re thrilled to hear that you had a good experience with our Paramedic, and we’re grateful for your kind words which will be shared with him. Kind regards Lisa Flaherty Practice Manager
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Review titled Patient care has sadly declined off a cliff edge
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2024
This used to be an excellent practice. However, this has changed within the last year. Patients can no longer book appointments without being triaged. There is a distinct lack of follow up care, and trying to get to speak to anyone to assist is almost impossible. We couldn’t make an appointment, we couldn’t get a home visit for annual flu or covid vaccinations. We can’t get the GP to follow up from a cardiologist appointment. We struggle to get through on the phone. Try throwing an elderly patient who is hard of hearing and slightly confused into the mix and you end up with utter confusion. As a family member supporting someone elderly you need to have your wits about you and be an advocate for your elderly relative otherwise care falls by the wayside and even something like annual vaccinations do not get covered. We appreciate that times might be harder, but this used to be a good & caring practice, we’re not sure why standards have slipped. Perhaps it’s a change of management, but it now feels like a real challenge to get the care that is needed. There are pockets of greatness still with the nurses and GP’s (when you’re lucky to get through the obstacles to see one). There are two carers supporting our elderly relative and we both feel this way as does our elderly relative who just rolls her eyes and says ‘they don’t care anymore’. Such a shame.
Visited October 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Patient Thank you for your thoughtful feedback. We understand your concerns and appreciate you sharing them with us. To help ensure safe and effective care under the current high demand, we, like many GP practices nationally, are using a triage system to allocate limited resources appropriately. We're also pleased to let you know that our new phone system has reduced waiting times and now includes a callback function, so patients don’t have to wait on hold during busy periods. We know that supporting elderly patients can be challenging, and we are committed to providing quality care and support for both patients and their families. Kind regards Lisa Flaherty Practice Manager
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
My 4 month old son was experiencing discomfort to his skin and scalp. The doctors listened to the symptoms he was experiencing, diagnosed and started the treatment. What impressed me the most was the aftercare and continuous reviews until I was comfortable with the results. I would definitely recommend the surgery.
Visited October 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Anonymous Thank you for your wonderful feedback! We're so pleased to hear that our team could provide attentive care and support for your son’s treatment and recovery. It’s great to know you felt well-supported throughout. Thank you for recommending us. Kind regards Lisa Flaherty Practice Manager