Everest House Surgery
Everest House, Everest Way, Hemel Hempstead, HP2 4HYContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Everest House Surgery.
Reviews
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Review titled Excellent surgery
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2023
I always have a great experience with Everest house- staff always friendly and helpful and my Dr is amazing. I really like the e-consult service as it’s much easier for me to use and I know the DR will review and get back to me with support. saves time and I can get everything down on the form that I need to say
Visited September 2023
Review titled Everest House Surgery
Replied on 25 September 2023
Many thanks for your review which will be shared with our team. We appreciate the time taken to share your positive experience of the eConsult system. Kind regards Lisa Flaherty Practice Manager
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Review titled Improving access to emergency appointments.
Rated 4 stars out of 5
by Anonymous - Posted on 21 September 2023
The new system of triaging patients online for emergency appointments is much better . I was able to put my concern online in the evening, rather than phoning on the morning which could be very stressful, especially if you cannot call first thing due to commitments or end up in a queue. This must improve access to service.
Visited September 2023
Review titled Everest House Surgery
Replied on 25 September 2023
Many thanks for your review which will be shared with our team. We appreciate the time taken to share your positive experience of the eConsult system which we have implemented in order to reduce the burden on our phone lines. Patients can now have their symptoms assessed at any point during the day rather than queuing at 8am to request an appointment. Kind regards Lisa Flaherty Practice Manager
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 11 August 2023
I have found it impossible to see a health professional. I have been off with stress and anxiety for 2 weeks. I need to renew a fit note and it had proved impossible. It looks like that I will lose my job because of Everest House being so awful.
Visited August 2023
Review titled Everest House Surgery
Replied on 31 August 2023
Thank you for your feedback. You can request the extension of a fit note online though a form on the practice website or through use of the eConsult form online, also available on the website or the NHS App. We can backdate fit forms if required so they are not prioritised alongside the clinical emergencies that we need to see day to day. The extension of an existing fit note is not something that requires an appointment and can be completed alongside general admin. Without your details I am unable to check this was completed for you but I do hope that if your fit note was renewed in time that the above information will be helpful for future. Lisa Flaherty Practice Manager
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Review titled Put mind at rest
Rated 5 stars out of 5
by Kevin Prince - Posted on 31 August 2023
A very good consultation with clear descriptions and good understanding of the issue by the doctor.
Visited August 2023
Review titled Everest House Surgery
Replied on 05 September 2023
Dear Mr Prince Thank you for your positive feedback which will be shared with the doctor and the wider practice team. Kind regards Lisa Flaherty Practice Manager
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Review titled Doctor excellent
Rated 5 stars out of 5
by Mary Hanscomb - Posted on 30 August 2023
Doctor listened and took action by referring us to the right medical professionals. He also added some medicine to help with the illness. Feel very confident with the Doctor and the future of my health.
Visited August 2023
Review titled Everest House Surgery
Replied on 31 August 2023
Dear Mrs Hanscomb Thank you for your positive review which we will pass to the GP involved in your care. We appreciate the time you have taken to let us know of your positive experience. Lisa Flaherty Practice Manager
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Review titled What a mess!
Rated 2 stars out of 5
by Anonymous - Posted on 31 July 2023
They have bought in new book your appointments on line if you try to access their website some Indonesian company pops up not the surgery so you are unable to book on line as their website access has been hacked! So I get on the phone I have been waiting to speak to them for 25 minutes and I am 12 in the queue to be answered! Everest House you need to get this sorted out and fast!
Visited July 2023
Everest House Surgery has not yet replied.
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Review titled Poor time management
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2023
The staff is lovely, but they tend to refer a lot to phone appointments and you don't receive any specific answers unless you insist. For specific tests, I received no phone call, email or message explaining my results were available- I went into the practice one day to be told that my results had been there for a while, but no one had notified me. So I asked to see the results, and I had to go another day to get them. Then I received information on the NHS app regarding when the following phone appointment was, and I was phoned hours in advance. When I called the practice on the hour my appointment was, I was put on a queue where I would be the 10th person. I simply gave up.
Visited July 2023
Review titled Everest House Surgery
Replied on 31 August 2023
Thank you for your feedback. Regrettably we are unable to keep patients informed of normal results so we do advertise and ask patients to register for online services/download the NHS app which will allow them to see results online. Please be assured that our doctors will attempt to contact patients a few times before marking a telephone consultation as not attended. We are aware that on occasion when calls are early or delayed that this has an impact on patients. Lisa Flaherty Practice Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Hazel - Posted on 06 June 2023
Contacted the surgery this morning , such a lovely kind ,helpful lady on other end of telephone , she found me an appt for today . Thank you so much , keep up the good work!!
Visited June 2023
Everest House Surgery has not yet replied.
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Review titled Difficult to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
I phoned at 8 am and was in a cue that took 50 minutes before it was answered, I was then told to go online and fill out details of my illness which I did, then I was informed by the website that I had to ring the surgery for an appointment, I don’t feel well at all and I don’t need this added stress to get seen by a doctor.
Visited June 2023
Everest House Surgery has not yet replied.
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Review titled Good communication
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2023
Really prompt service following a blood test - text message received the same day with reassurance that my tests are improving. Thank you.
Visited May 2023
Everest House Surgery has not yet replied.