Everest House Surgery
Everest House, Everest Way, Hemel Hempstead, HP2 4HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Frustratingly inadequate
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
The service provided has sharply declined since the pandemic. Appointment availablity is practically non-existent. There are never any appointments available to book online and you have to wait 20-30 mins on the phone to try to get through to book one the old fashioned way typically with a 2-3 week wait. If you pop into the surgery and talk to someone in reception, you'll be advised something completely different depending on who you talk to. There's no consistancy in guidance. This also applies to issuing medication. You can make a medication request one day and it'll be denied then make the same request a few days later and it'll be issued just as it always had pre-pandemic. It seems to depend on which doctor is answering the question. There's no patient / doctor relationship anymore. They don't have time to read your health record fully anymore. Documented health issues are often missed. You are no longer a patient with a health concern that needs care and attention. You are just a number on a list of problems that need dealing with in the quickest way possible. If it's non-urgent, that usually boils down to either fobbing you off to an online service or deny the request without offering alternative solutions or avenues of exploration. You're left with the option of either paying for private care (if you can afford it) or suffer in silence.
Visited April 2023
Everest House Surgery has not yet replied.
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Review titled answering the phone
Rated 1 star out of 5
by John Slater - Posted on 16 March 2023
i am trying to advise the surgery they are trying to contact the wrong person with an enquiry i received from them by phone. Having been number 1 in the queue for 35 mins to tell them of their mistake I gave up. This happens all the time. The service to their patients has dropped from excellent to pathetic
Visited March 2023
Everest House Surgery has not yet replied.
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Review titled Used to be good, but now terrible
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
You have to listen to 3 minutes of automated waffle on the phone before you even get the options to direct your call. Then you're lucky if the phone is answered within 20-30 mins. After that you get sighed at by the person answering the phone as if you're interrupting their day. Zero customer service skills. The automated message cheerfully tells you that "you can now book online appointments online" but there are never any available. There's a small window between 08:00 and 08:02 where you might be lucky to get one. You have no choice but to ring and listen to the message telling you to book online... When you do manage to strike gold and get an appointment it's usually just a telephone consult. I haven't been able to see a GP in the flesh for over three years. The GP I've had for the last 20 years has now left the surgery and the GP I've been assigned only seems to work three days a week. I've often made routine medication requests, as agreed by my GP, only for those requests to be denied. When queried, I'm asked to submit it another request with more information - information that's already on my medical record! The most recent example was being denied anti-anxiety medication for travelling which I've had for on many occasions. I'm autistic and find travelling away from home incredibly stressful. Small dose of anti-anxiety medication helps enormously and has been something my GP has provided 2-3 times per year for years. My most recent request was denied and I was sent a SMS message with links to private courses (£90) for fear of flying. Didn't know EasyJet could cure autism... I've been forced to go private multiple times in recent months because the care provided via my GP just isn't there. When I was formally diagnosed with autism, the GP on the telephone consult (because that's all I could get...) told me not to bother going via the NHS for help as it's pointless. Great... I can quite understand why A&E is swamped if this surgery is an example of others around the country. If you have alternative options, I'd go there instead and avoid Everest. It was just about acceptable pre-Covid. It's woefully inadequate now.
Visited December 2022
Everest House Surgery has not yet replied.
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Review titled Unavailability of appointments
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
I echo almost entirely the comments of Anonymous 07 December 2022. I would only take issue with comment on the interaction with patients which I have found to be courteous and pleasant, especially as I am sure nobody at the surgery can be happy with the level of service they are giving which must add to the strain they are under. It feels as if they have got behind in lockdown and can never catch up. Perhaps if they were to draft in several locums to clear the backlog they could get back on an even keel.
Visited October 2022
Review titled Everest House Surgery
Replied on 12 August 2024
Dear Anonymous We are sorry to read that you were unhappy with the practice. We were indeed struggling at this time and have since increased our clinical provision within the practice. It would be good to hear your thoughts on how things have changed? Do please contact me directly if you have further comments you wish to make. Kind regards Lisa Flaherty Practice Manager