FAIRBROOK MEDICAL CENTRE
4 Fairway Avenue, Borehamwood, Hertfordshire, WD6 1PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Jane - Posted on 24 September 2022
Just been for my flu and covid jab, everything explained really well, in, jabbed and out all in the space of 5 minutes. Well done to all involved and thank you
Visited September 2022
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 28 September 2022
Hi Jane. Thank you so much for your feedback. Our Flu and Covid clinic is organised for hours and gives many sleepless nights!! We are so pleased it went well and the queue flowed well. 500 patients in 4.5 hrs! Well done for booking and having your Flu and Covid Vaccine.
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Review titled Have to call
Rated 1 star out of 5
by Amy - Posted on 05 July 2022
I got to the doctors first thing, first person in for an emergency appointment , I was told I had to wait outside and call them! It’s ridiculous, I was then number 32 on call and I’m still waiting, they actually told me to stand outside and wait untill someone on the phone could speak to me. Awful
Visited July 2022
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 05 July 2022
Hi Amy I am sorry you think this is awful. We have had our doors open for F2F appointments and triage phone appointments, throughout Covid but have been asking patients not to walk in without an appointment. This is to keep our other immunosuppressed patients who have appointments, our staff and yourself, as safe as possible. We have more lines into the surgery and normally more staff answering. Covid cases are up again this month and I am sorry to say that this week we have staff members down with Covid. My receptionists are answering as quickly as they can but I am sorry you were number 32. I do hope this makes more sense. Please continue to ring us is you need to see us urgently by ringing 8.30 or 2.0pm or if routine then book online or ring both at 10.30am. Do email the practice manager on fairbrook.medicalcentre@nhs.net if you would like to discuss further.
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Review titled Very Considerate Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2022
I live in Clapham but my family in Borehamwood. My elderly mum who is 87 is slowing dying of Chronic Kidney Disease and other ailments as well as vascular dementia. I generally speak to the Practice on her behalf. I have Power of Attorney. They have shown such kindness and patience to her. Fairbrook is very, very oversubscribed but I have always found them to be so caring. I know it is hard for the Practice as too many housing complexes have been built without infrastucture to supply more schools, roads or GPs. I have found the Fairbrook team to be polite under so much stress. I wish there was some relief in the area for them. Sadly this is not the case. They do a brilliant job and although at times it might be frustating to get through,or get an appointment if not urgent. I have no complaints. To put up with all they have on their plate they are angels. It is not their fault there are too many patients. If it is deemed an urgent request, life threatening they have been there to assist. ie: My mother due to dementia overdosed on her tablets as she forgot - well helped herself! Tablets now hidden!! It is not an easy balance. I would never berate them for the care they are able to give under such pressure. I am thankful they are there to listen. Above all, it is not their fault. There should be more GPS in an ever-expanding area of people. It used to be a village, soon it will be a mini city. Just too many people in the area. Thank you Fairbrook. You have been brilliant to my mum and family.
Visited July 2022
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 05 September 2022
Thank you for your review. It is very knowledgeable about the pressures in the NHS. I am sorry that you are having to use the service more and more for your mum and for what you are all going through. We have expanded our team with various other clinicians but still have an advert our for more GP time. Carers in Herts are also a great organisation to help with your situation and we can also refer to our wonderful social prescribing team who can ring to see if they can offer more help and advice (non medical) to see if day to day life for your mum can be organised. I really thank you for your time and review.
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Review titled Get appointment bad
Rated 4 stars out of 5
by Claire tolley - Posted on 20 July 2023
I've nerve damage and for the life of me I cant get an appointment my ability to walk is poor and the constant pain is really bad cant sleep because of it that's all I get from the receptionist is ring back just need a appointment
Visited July 2022
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 01 September 2023
Hi Miss Tolley I am so sorry to hear about your experience with appointments. Demand has been exceptionally high the last 2 weeks and we also have had clinical staff unwell. I feel we could offer you an appointment with the extended access MSK Muscular Skeletal service and if they needed to they are able to refer you into the Orthopaedic/Pain service. I am sorry this has not been offered to you when the Care Co ordinators were signposting you. I will listen to the call and see if we can learn from this. Seeing your symptoms written down, I can advise that we can signpost you into this specialty. They have some appointments tomorrow. I will ask a member of our Care Co ordinators in reception to ring you. Michele Cain Practice Manager