Family Doctors
5 Austhorpe View, Halton, Leeds, West Yorkshire, LS15 8NNContact details and opening times
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Reviews
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Review titled Very unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
I went for an appointment today at my GP practice The appointment was supposed to be with a nurse however it turned out to be a male doctor. Instead of attending to the reason for which i was there even though he knew he asked me in a very unprofessional manner a couple times he had a very ridiculous look on his face and he made patronizing remarks. I was disgusted by his mannerisms and his approach to my situation.
Visited May 2023
Review titled Family Doctors
Replied on 21 June 2023
Dear Anonymous Thank you for your review, I am disappointed to read that you were not given the service we strive to give. This will be discussed with reception to ensure our patients are informed who they will be seeing when booking the appointment and if this changes to make sure patients are informed before hand. The Family Doctors doesn't have permanent male GPs therefore the GP you had this encounter with was a locum and without more detail I wouldn't be able to see who this was. If you want to contact me direct I will be happy to look at his further. Jacqui Coleman Practice Manager
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Review titled Poor standard of medicine
Rated 1 star out of 5
by Dr Richard C Saumarez - Posted on 13 January 2024
As a retired physician, I would expect a minimum standard of care. There has been a rapid turnover of medical staff at the surgery. The last doctor I saw was competent and thorough (i.e.: knew how to examine a patient). She has subsequently left. I developed type II diabetes discovered on a routine blood test. Unfortunately the surgery did not inform me of this. I contracted oral candidiasis with dysphagia and was seen by an "advanced medical practitioner" who failed to notice diabetes, told me I had a mass in my neck and that he thought I had cancer. (The mass was my arytenoid cartilage). I was referred to the local hospital where I was immediately diagnosed by an ENT surgeon. Having been referred on "cancer pathway", I had numerous other tests which were normal. I have not been seen by a doctor about my diabetes, the last practitioner was a pharmacist. I have developed frontal sinusitis and was unable to see a doctor for 3 weeks. Finally, I saw a GP privately and I was relieved to speak to someone who knew what they were doing. The surgery has an increasingly poor reputation and the dependence on non-medical support staff and a succession of locums will inevitably lead to a decline in medical care for the community.
Visited April 2023
Review titled Family Doctors
Replied on 12 February 2024
Not relevant to The family Doctors not a patient at B86648
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Review titled Not suitable for kids/babies
Rated 2 stars out of 5
by Anonymous - Posted on 15 April 2023
I took my toddler to a doctor here three times. And this thing happened the twice. My son starts crying with fear and reason is.. the doctor didn’t great him, didn’t say hello, didn’t say what he was going to do. Think if this happens to you, some one comes and touches you and you don’t know what’s happening and what will his next step be. Please take the time to consider kids as person too. Take the time to say hello, how are you today? Look him in the face and say I’m going to take you temperature now from your ear it’ll only take a second. If you are not doing that, at least give me a second to tell my kid myself that what is this doctor going to do next.
Visited April 2023
Review titled Family Doctors
Replied on 18 April 2023
Dear Anonymous Thank you for your feedback on The family Doctors. I am sorry to read that your child didn't have the best experience. I will have a meeting with the GPs and discuss how they approach children in consultations and update any training necessary. I hope your child will have a better experience in any future consultations, however if you feel this hasn't changed please contact me on 0113 2602262 to discuss further. The surgery focuses on providing empathetic care to all member of families. Regards Jacqui Coleman Practice Manager
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Review titled Annoyed
Rated 3 stars out of 5
by Anonymous - Posted on 21 April 2023
After being diagnosed with A .f put on more tablets I was asked by the surgery to come for bloods and B p. reading This condition can make you feel unwell and after struggling down and being told I was 6 mins late 3 of which was taken up by the receptionist talking to another patient was told as I was late and there for my appointment was cancelled and a that really necessary The times I have come and been on time and been kept 30 mins waiting and never complained Does this rule only go one way Is there no lateness permitted at all
Visited April 2023
Review titled Family Doctors
Replied on 24 April 2023
Dear Anonymous Thank you for your feedback on your recent visit at The Family Doctors. I am disappointment to read that you hadn't received an acceptable service. Unfortunately our appointments for bloods and BP appointments are booked in 10 minute slots and therefore if you were 6 minutes late the 4 minutes remaining wouldn't have been enough to be able to completed the procedure needed. I understand your frustration if having to wait 3 minutes to inform the receptionist you were there however we do have a booking in screen to enable you to check in without speaking to the receptionist. I hope you will find that this improves your next visit. many Thanks Jacqui Coleman The Family Doctors
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Review titled Compassionate Staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
Knowledgeable, friendly, helpful and kind. Receptionists of the Century - worth their weight in Platinum without a doubt and by far
Visited April 2023
Review titled Family Doctors
Replied on 21 June 2023
Dear Anonymous Thank you for your review. We are constatnly looking at ways to improve our service to our patients and it is pleasing to read that you have received the service we strive to deliver. Regards Jacqui Coleman The Family Doctors
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Review titled Great docs, horrible front staff
Rated 4 stars out of 5
by Anonymous - Posted on 13 March 2023
The calling in process to get an appointment is appalling. It takes hours and hours. Once in, the GP’s are excellent and compassionate but the front end process is horrible
Visited March 2023
Review titled Family Doctors
Replied on 14 March 2023
Dear Anonymous Thank you for leaving a review, I was disappointed to read that you feel our front end process is horrible. We offer same day appointments and do recognise that sometimes there can be a wait to get through to the receptionist however we have recently increased the amount of same day appointments available to enable patients to book. We also offer future appointments which you can also book online. Alternatively we offer online consultations via Patchs which is available through our website www.austhorpeviewsurgery@nhs.net We are constantly looking at ways to improve patient appointment accessibility and hope moving forward you will a difference and receive better front end processes. If you would like to discuss this any further please contact the surgery on 0113 2602262 Jacqui Coleman Practice Manager The Family Doctors
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Review titled A very good surgery
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
We lost a very old relative recently. This surgery cared for them and their spouse impeccably for decades and in the end the senior partner was very caring and efficient and he visited late in the evening when he did not have to. The district nurses also were excellent people, experienced and interested and gave good advice and care. Here they are managing to continue to do a good job, I think because they are dedicated people. I hope the NHS improves the support for the front line workers, because we cannot rely on people overworking for ever. Thank you.
Visited March 2023
Review titled Family Doctors
Replied on 10 May 2023
Dear Anonymous Thank you for your comment. I am pleased your relative received the care and attention they needed. We are constantly looking at ways to improve the care we give without overworking our staff as I am sure this showed in the attention given. We endeavour to continue with this in the future. Regards Jacqui Coleman Practice Manager
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Review titled Great care given
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2023
Over the course of two months I had three appointments with different GP’s at the practice. I was impressed by the time taken to understand and investigate my symptoms, the fact that you can usually get an appointment on the day you need it. I felt that all my worries and physical ailments were taken seriously and feel that this led to a much speedier recovery than I had expected.
Visited March 2023
Review titled Family Doctors
Replied on 11 April 2023
Dear Anonymous Thank you for your feedback, I am please to read that although you have ben seen by 3 different GPS you have continuous care and managed to get appointments to suit. Our main priority is for patients to feel they are listened to care is given at all times. Regards Jacqui Coleman Practice Manager
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Review titled What's The Point
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
Fobbed off by the receptionist... told I need to go through a different website (that was closed when I called to make an appointment). Also told I should contact a pharmacist, then if there's nothing they can do ... I ""might"" be able to book an appointment. It seems I can't get a doctors appointment (or even a nurse appointment) for love nor money. There is literally no point in being registered with my surgery.
Visited February 2023
Review titled Family Doctors
Replied on 13 February 2023
Dear Anonymous I am sorry to read that you have had a bad experience with our surgery. Patients should be offered telephone and face to face same day appointments if you call at 8am Alternatively we also offer future appointments. You can also book online through our website www.austhorpeviewsurgery.nhs.uk However as with options you should never feel fobbed off. This will be discussed with our reception team. I hope in the future you have a better experience when contacting the surgery. Regards Jacqui Coleman Practice Manager The Family Doctors
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Sarah Leggett - Posted on 03 February 2023
I feel that all members of the practice team know their patients and want to do their best for them. Receptionists are very friendly and helpful and the doctors are amazing. Phone and face to face appointments are always available and, because of mobility issues, my 93 year old father has had three home visits in the past year! Referrals to hospital have been prompt and efficient. An outstanding, caring practice, which I cannot rate highly enough.
Visited February 2023
Review titled Family Doctors
Replied on 07 February 2023
Dear Sarah Thank you for your comments. Its always good to know that you are receiveing a good service from all staff at the surgery. We understand that some patients need different care for their individual needs and we hope to be able to offer services that make it easier for patients to get the care they need. We are also constantly working with secondary care to ensure referrals are dealt with promptly and efficiently. Many Thanks Jacqui Coleman The Family Doctors