Family Medical Centre (Sood)
171 Carlton Road, Nottingham, Nottinghamshire, NG3 2FWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Family Medical Centre (Sood).
Reviews
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2024
I have been with this surgery for over 10 years and I particularly rate the responsiveness once an enquiry has been made. The system used - call at 8am (includes a call back system if the queue is long) quick description of the issue you have followed by a call back later from a doctor, usually within an hour with the relevant experience to deal with said issue. This is usually followed by a same day appointment dependant on the issue. Fantastic system. Very reactive and efficient. Means issue gets dealt with quickly and the patient is unlikely to forget or not turn up to an appointment way down the line. All staff are polite, respectful and provide a fantastic environment for patients. I feel this surgerys systems should be a blueprint for others. Many thanks
Visited November 2024
Review titled Family Medical Centre (Sood)
Replied on 25 November 2024
Dear Patient Thank you for your positive review . We welcome all feedback and we provide a number of ways of getting in touch to try and cater for the needs of all our patients, online, via the website by telephone and face to face . I will pass on to the staff your kind words . Thank you Elizabeth Pain Practice Manager
-
Review titled Lovely doctor
Rated 5 stars out of 5
by Jarad badder - Posted on 06 November 2024
The doctor was very friendly and removed a cyst. He’s also agreed to address a further procedure which I couldn’t have done anywhere else. He’s very thorough and talked me through what he was doing. Would highly recommend.
Visited November 2024
Review titled Family Medical Centre (Sood)
Replied on 06 November 2024
Dear Jarad Thank you for your lovely review. I am so glad that the doctor was able to reassure you and talk you through the procedure. I will pass on your comments to the GP Elizabeth Pain Practice Manager
-
Review titled Very efficient, friendly, and great service
Rated 5 stars out of 5
by Alastair Clark - Posted on 24 October 2024
I had a back to back blood test with the nurse and GP visit. Both were excellent, and on time. Booking was very efficient and punctual. Both the nurse and GP were friendly, reassuring, and knowledgable.
Visited October 2024
Review titled Family Medical Centre (Sood)
Replied on 24 October 2024
Dear Alastair Thank you so much for your lovely review I will pass it on to the staff. Elizabeth Pain Practice Manager
-
Review titled Great experience
Rated 4 stars out of 5
by Jamie - Posted on 11 October 2024
I needed a minor operation at the practice yesterday. The Doctor carried out the procedure. I needed to have a local anaesthetic by needle and a cyst removed. All the way through the procedure the Doctor, a student Doctor and the nurse kept talking to me to take my mind off what was going on. A really friendly bunch and made me feel at total ease.
Visited October 2024
Review titled Family Medical Centre (Sood)
Replied on 11 October 2024
Dear Jamie Thank you for your kind words I will pass on your praise to all those concerned. I am so glad that you felt at ease during the procedure. Best wishes Elizabeth Pain Practice Manager
-
Review titled Receptionists and GP’s are all very kind
Rated 5 stars out of 5
by Vicki Wright - Posted on 27 July 2024
I needed a sample jar but couldn’t leave my house. The receptionist told me that they knew where I live and offered to drop it round to me. They went above and beyond to ensure that I received my sample jar. Such a lovely service. They always make me feel like I matter.
Visited July 2024
Review titled Family Medical Centre (Sood)
Replied on 27 July 2024
Thank you for your review. I will pass it on the the receptionist team with a special mention for the receptionist concerned
-
Review titled Felt very bad - bad experience
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
Had a severe eye reaction and allergy.. Phone is very busy, with very difficulty drove there to speak to reception about my allergies conditions which are severe as my eye as yellow glue formation because of allergies ( right eye is closed). They simply said we are closed this afternoon … go to walk in centre or call tomorrow morning to get appointment.
Visited June 2024
Review titled Family Medical Centre (Sood)
Replied on 04 June 2024
Dear patient Thank you for your feedback I have been and spoken to the staff. Unfortunately by the time you came to the surgery we had reached safe capacity so you were signposted to 111, the Urgent care centre, The pharmacy or eye casualty as options. The practice is closed for Practice Learning time this afternoon for essential and mandatory training so unfortunately there are no appointments at the surgery this afternoon. If you feel that you need a doctor urgently when we are closed the phones will be diverted to an alternative service who will be able to help. If you would like to discuss this further please ring the surgery leave your number and the practice manager will contact you within the next few days. Elizabeth Pain Practice Manager Dr Sood and Partners
-
Review titled Not Satisfied
Rated 3 stars out of 5
by Anonymous - Posted on 08 July 2024
I had an ongoing test and check-up with a child and during this time, I was removed from the GP system without allowing me to finish up with my child's checks. My child was very sick and, at the same time, searching for a new GP to register with—A horrible experience.
Visited June 2024
Review titled Family Medical Centre (Sood)
Replied on 09 July 2024
Dear Patient, Thank you for your feedback . I am a little concerned as our process is that we do not remove patients who are out of the area without sending letters and texts to ask them to re-register and giving them a time scale to do so. The only other time this would happen is if the royal mail return a letter saying not known at this address then we would remove a patient. This is because we are not allowed to keep patients on the list whom we know are no longer resident at the given address. Any GP can see you as a temporary resident in an emergency or as as immediately necessary. If you would like to discuss this further and so that I can look into your individual case please ring the surgery with your contact details and I will arrange to ring you or meet with you . Elizabeth Pain Practice Manager
-
Review titled excellent dr at GP
Rated 5 stars out of 5
by Vanessa Williamson - Posted on 02 May 2024
Went in for a head cyst removal - i was super super nervous about getting this removed on top of my head in a very noticeable place. The dr was fantastic, calmed and reassured me throughout the experience. The procedure was done within 20 minutes, i felt no pain and we had good conversation to distract me during the procedure. Thank you to my cyst Doctor and his lovely health care assistant who just made the whole experience easy, calm and enjoyable in a funny way! More doctors and health care assistants like you guys!!
Visited May 2024
Review titled Family Medical Centre (Sood)
Replied on 03 May 2024
Dear Vanessa, Thank you for your lovely review I will pass it on to the doctor and HCA. Elizabeth Pain ( Practice manager)
-
Review titled Fast response
Rated 5 stars out of 5
by Kaan H. - Posted on 05 February 2024
He has strong communication skills and repeat my prescription. Asked me couple of questions about treatment.
Visited February 2024
Review titled Family Medical Centre (Sood)
Replied on 09 April 2024
Dear Kaan. Thank you for your positive comments. I will pass them on to the clinician involved. Elizabeth Pain Practice Manager
-
Review titled Phone call and text
Rated 2 stars out of 5
by Derrick England - Posted on 16 October 2023
I had a doctor ring me back regarding my problem as I had tests done at the hospital they couldn't find anything, but was still having the same issues, so I asked whether I could have a second opinion he said I could but it will take a year as they are very busy, I agreed to that. But on Sunday I received a text message saying I wasn't allowed a second opinion now, I'm not happy at all not being allowed a second opinion, but finding out by a text message, he's been my gp for over 30years, yes the text said at the hospital doctor is going over everything to see if they have missed anything, but being told in a text message is not the way to do it
Visited October 2023
Review titled Family Medical Centre (Sood)
Replied on 09 April 2024
Thank you for your feedback Mr England. I will ring you to look into this further. Elizabeth Pain Practice Manager