Farfield Group Practice
Farfield Group Practice, West Lane, Keighley, West Yorkshire, BD21 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely staff
Rated 5 stars out of 5
by Minnie - Posted on 19 June 2024
Visited for a short appointment today. Surgery is lovely and the staff are so cheerful and kind. Lovely reception team too.
Visited June 2024
Review titled Farfield Group Practice
Replied on 03 July 2024
Dear Minnie, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Blood test results
Rated 3 stars out of 5
by Mary Deighton - Posted on 02 May 2024
After a blood test at the surgery about 10 days ago l received a text message very early the following morning saying that l had been diagnosed with Chronic Kidney Disease. I found this method of approach although quick was quite disturbing. I had to ask the nurse what the blood test was for otherwise l would have been more surprised receiving the diagnosis. The text message said “Don’t panic”, not really helpful to me! Fortunately l have access to the internet and could find out more about this diagnosis. I would have been more reassured if l had spoken to a health practitioner and to at least found out what happens next. At 79 years of age ,or for anyone, l would suggest a more gentle approach. On the whole l am happy with Farfield Group Practice and the service you are giving in these difficult times but a few refinements here and there would not go amiss.
Visited May 2024
Review titled Farfield Group Practice
Replied on 28 May 2024
Dear Mary, Thank you for taking the time to leave a review. We appreciate your constructive feedback. We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. If you would like to discuss your feedback further I would be happy to discuss this with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Ignore mental health issues
Rated 1 star out of 5
by Emma - Posted on 16 May 2024
I can only obtain an appointment with a doctor through an online form. I have received confirmation this form has been submitted on several occasions but had no response from a doctor or any medical professional. Disgusted and disappointed. Facing my crisis alone now
Visited May 2024
Review titled Farfield Group Practice
Replied on 04 June 2024
Dear Emma Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Caring practice
Rated 5 stars out of 5
by Angela Burton - Posted on 05 March 2024
First time there, I had a male doctor how lovely and kind, reception smiling, and I bumped into a lady doctor, what a beautiful experience
Visited March 2024
Review titled Farfield Group Practice
Replied on 25 March 2024
Dear Angela, Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled liers
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
i ordered my prescribtion last week and i went into farfield group and was told everything has gone through to the chemist and the chemist gave me two items and told me to come again. and two days later i was told by the gp practice receptionist that everything on the precribtion is sent, she lied to me ? and i went to the chemist and she said to go back to practice. so i run between the two places for a few days and i have still not received all my items. I went back to practice and was told they do not have a manager and if he could help me instead. I have given stool samples and i am not well. they advised me that everything is ok from results. but i am not. I still have stool problems and pain down below front area and pain in anus area ? with a little blood stain now. They are sending me to chemist and for one item at a time. i am in pain and have not been given the correct medication. from my experience. I was also told they do not have a manager in practice to talk to. All liers then ?
Visited March 2024
Review titled Farfield Group Practice
Replied on 25 March 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Terrible practice
Rated 1 star out of 5
by Jayne - Posted on 01 November 2023
Disgusting service, filled an online form in on the morning of the 27/10/23 and nobody rang me back. I rang again on the Monday 30th, was told someone would ring me back, it’s now the 1/11 still no call ! This surgery has gone down hill rapidly since Modality took over. I’m now looking to move to another surgery. And then people wonder why A&E is overrun, try actually providing a GP service.
Visited October 2023
Review titled Farfield Group Practice
Replied on 24 November 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Reviews
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2023
Reviews cancelled 4 times, message for an appointment at Haworth that no one knows anything about after ringing 3 times to ask what's if for - 4 bus rides. Absolute waste of time and effort.
Visited August 2023
Review titled Farfield Group Practice
Replied on 30 August 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Online access system
Rated 1 star out of 5
by Kate Evans - Posted on 18 July 2023
This is not fit for purpose. I have just spent over an hour trying to complete the online request form, only to be informed on 4 separate occasions that I need to check the form, when I try to do so my responses disappear and I have to start again. I need an urgent GP appointment today and I will now have to visit the surgery. A great idea in theory, but in practice a complete waste of time. Unless the system is useable it will cause patient harm.
Visited July 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Kate I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled 4 days for a tetanus jab
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
I clame into the surgery Mon 24th after a dog bite the previous day and was offered an appointment on Thurs 3pm for a tetanus jab. Surely this needed immediate attention, would a jab be of any use 4 days later? Surely for a minor jab time could be found sometime during the day. I am absolutely disgusted at what you call a service.
Visited July 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Hard to be seen
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I have tried to contact the surgery but they say that they are busy and they cut me off when I call. I have tried using the online service and it says it will get back to you in 48 hours and nobody did for over a week. They sent me a text saying that my prescription was ready to be picked up from my desired pharmacy and they haven’t sent it through to them when I called to check. It is ridiculous they either need more doctors or have the ability to manage their patients right
Visited June 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer