Farfield Group Practice
Farfield Group Practice, West Lane, Keighley, West Yorkshire, BD21 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reviews
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2023
Reviews cancelled 4 times, message for an appointment at Haworth that no one knows anything about after ringing 3 times to ask what's if for - 4 bus rides. Absolute waste of time and effort.
Visited August 2023
Review titled Farfield Group Practice
Replied on 30 August 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Online access system
Rated 1 star out of 5
by Kate Evans - Posted on 18 July 2023
This is not fit for purpose. I have just spent over an hour trying to complete the online request form, only to be informed on 4 separate occasions that I need to check the form, when I try to do so my responses disappear and I have to start again. I need an urgent GP appointment today and I will now have to visit the surgery. A great idea in theory, but in practice a complete waste of time. Unless the system is useable it will cause patient harm.
Visited July 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Kate I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled 4 days for a tetanus jab
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
I clame into the surgery Mon 24th after a dog bite the previous day and was offered an appointment on Thurs 3pm for a tetanus jab. Surely this needed immediate attention, would a jab be of any use 4 days later? Surely for a minor jab time could be found sometime during the day. I am absolutely disgusted at what you call a service.
Visited July 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Hard to be seen
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I have tried to contact the surgery but they say that they are busy and they cut me off when I call. I have tried using the online service and it says it will get back to you in 48 hours and nobody did for over a week. They sent me a text saying that my prescription was ready to be picked up from my desired pharmacy and they haven’t sent it through to them when I called to check. It is ridiculous they either need more doctors or have the ability to manage their patients right
Visited June 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Problems with new patient access system
Rated 3 stars out of 5
by Anonymous - Posted on 12 June 2023
Needed authorisation for renewal of a repeat prescription. Tried the patient access system I click medication review then continue but get a message in orange saying choose subject and check form even though what I want is highlighted purple. There is no sign of any help desk!!!
Visited June 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Just left to rot with multiple serious medical issues
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
Just left to rot with multiple serious medical issues. No number of calls or online forms have resulted in a doctor phoning me
Visited June 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Malpractice
Rated 1 star out of 5
by I do not want to be anonymous - Posted on 20 June 2023
14th June 2023 I called the practice to make an appointment to see a doctor. I had been experiencing pain in my chest, nurse at Lymphodema clinic at Airedale had sent a message to you to ask for a doctor to see me. It is now 20th June and no doctor has called me. In the meantime I have had a heart attack, spent 5 nights in hospital and have had a stent fitted!
Visited June 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled No contact
Rated 1 star out of 5
by Michael Whitaker - Posted on 21 June 2023
Discussed with phone consultation - they did not ring me when they said first time , second time they rang me I said hello and doctor hung up.then sent text to say I couldn't be contacted- load of rubbish - doc logs call and gets paid - I don't get consultation over high blood pressure
Visited June 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Michael Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Excellent receptionist
Rated 4 stars out of 5
by Alan Wilson - Posted on 08 June 2023
I had a problem with my prescription. I submitted a request on 2nd June then again on 6th via their portal. I did not receive any notification that my request had been actioned. I went into the Farfield Group Practice and spoke with a lovely lady who addressed my concerns and gave advice. I also had a very positive experience with the same problem that was sorted by a lovely gent. The reception staff often kop for a lot stick but my experience with the reception team has been too notch. They are human too so let's be kinder to them and appreciate the enormity of the task they have with ever increasing workloads.
Visited June 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Alan Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Online system
Rated 1 star out of 5
by Sophie Payne - Posted on 24 May 2023
Submitted a request to get an appointment I. Regards to my inhaler. I got a text message to book an appointment. However you cannot book future appoints and you have to ring at 8am. At this time I am driving to work and there is always a queue and it is not feesable to stay on hold for hours on end when I’m at work. And when I’m at work I cannot answer my phone. So there is no point on the online system if it cannot help….
Visited May 2023
Review titled Farfield Group Practice
Replied on 31 May 2023
Dear Sophie Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer