Farfield Group Practice
Farfield Group Practice, West Lane, Keighley, West Yorkshire, BD21 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Never can contact them
Rated 2 stars out of 5
by Anonymous - Posted on 25 October 2024
I had one call back telling me to contact to ask them to reply with appointment day and time appointment it never says when or where and with my pain it keeps me awake all night and then sometimes I fall asleep through day so never get round to meeting opening times or they just close when I have the time to make an appointment and when you have multiple issues then online system hard to explain the problems and too much for me to fill out the call use to call back at least twice on call back missed 1 call and they use to call back a couple of attempts but now they don't bother I am debating on moving to a different clinic one where you can actually get an appointment by phone or actually contact them after 12 pm to make appointment like they use to do
Visited October 2024
Review titled Farfield Group Practice
Replied on 31 October 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Sonya Patient Experience Team
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Review titled To help you -not a criticism
Rated 4 stars out of 5
by Hilary Browne - Posted on 26 October 2024
I sent a request in - the 10 page document concerning my continuing lack of balance arising from a head injury and also concern about my difficulty in hearing from the same event. Within a couple of hours I received a phone message from a Doctor 'trying to arrange a time ----' but it was only half a message. I rang the surgery for help being concerned by the speed of the response. I was told someone would contact me. Two days later - two days sitting by the phone - I heard nothing. I then went into the surgery and told my story about my concern and not receiving an expected call and I was given an appointment to see someone in person that day. I had a consultation in person and was told I should return to Accident&Emergency any with concerns,(My hospital document says go to your doctor). I was advised to have ear wax removed and have a hearing test. As there appeared to be no urgency on the part of the doctor I did not return to Accident and Emergency and I'm having the hearing procedures done. I thought that was the end of the story. I have been away with a family emergency this last week and ,on return, found two messages from the surgery saying they had tried to contact me by phone a number of times concerning my original request and, as they had not been successful they were ending the matter. There appears to be a glitch in communications at your end. What worries me is your precious time being taken up by all this and I appreciate your concern for my health. But perhaps contact / liaison between different groups could be better. I'm trying to help.
Visited October 2024
Review titled Farfield Group Practice
Replied on 31 October 2024
Dear Hilary Browne Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Sonya Patient Experience Team
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Review titled Great Admin
Rated 3 stars out of 5
by Anonymous - Posted on 12 September 2024
Rang up to ask a question as it was simpler than filling in the form as i did not think i would require a Doctor to give the answer. Spoke with Alison who was polite and efficient and gave the answer after looking up my records . Good Job Alison
Visited September 2024
Review titled Farfield Group Practice
Replied on 20 September 2024
Dear Patient Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Kelly Patient Experience Team
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Review titled Extremely rude
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2024
We had a call back from the surgery following our online form. We were spoken to very rudely and they clearly hadn't understood why we filled in the form in the first place. Instead of giving us options as we were not able to go into the surgery they were short and rude on the call. They used language like "we are a doctors surgery thats why you contacted us", when in fact it was not the reason we contacted them at all. Our form was very clear about the reason for our contact. It's hard enough to get an appointment. We jumped through all the hoops asked if us and then we were met with that attitude on the phone. Very disappointed and concerned that other more vulnerable patients are getting treated in the same way.
Visited September 2024
Review titled Farfield Group Practice
Replied on 30 September 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards sonya Patient Experience Officer
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Review titled upsetting experience
Rated 2 stars out of 5
by Geoff Moules - Posted on 19 September 2024
After filling in e consult this morning received call back at 11. 45 from Skipton offering appointment at 1.30 I was unable to alter arrangements which had been made for several weeks. The receptionist was quite brusque and said would have to record why I couldn't attend and would have to wait until contacted next day. received call later from farfield at 12.30 saying if can't attend today need to fill in a form on the day I am available to attend. needless to say as I was unaware of this change in policy I have found the whole situation very upsetting. It seems that having to change longstanding plans with less than 2 hours notice is unreasonable.
Visited September 2024
Review titled Farfield Group Practice
Replied on 30 September 2024
Dear Geoff Moules Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Sonya Patient Experience Team
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Review titled Lovely staff
Rated 5 stars out of 5
by Minnie - Posted on 19 June 2024
Visited for a short appointment today. Surgery is lovely and the staff are so cheerful and kind. Lovely reception team too.
Visited June 2024
Review titled Farfield Group Practice
Replied on 03 July 2024
Dear Minnie, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Blood test results
Rated 3 stars out of 5
by Mary Deighton - Posted on 02 May 2024
After a blood test at the surgery about 10 days ago l received a text message very early the following morning saying that l had been diagnosed with Chronic Kidney Disease. I found this method of approach although quick was quite disturbing. I had to ask the nurse what the blood test was for otherwise l would have been more surprised receiving the diagnosis. The text message said “Don’t panic”, not really helpful to me! Fortunately l have access to the internet and could find out more about this diagnosis. I would have been more reassured if l had spoken to a health practitioner and to at least found out what happens next. At 79 years of age ,or for anyone, l would suggest a more gentle approach. On the whole l am happy with Farfield Group Practice and the service you are giving in these difficult times but a few refinements here and there would not go amiss.
Visited May 2024
Review titled Farfield Group Practice
Replied on 28 May 2024
Dear Mary, Thank you for taking the time to leave a review. We appreciate your constructive feedback. We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. If you would like to discuss your feedback further I would be happy to discuss this with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Ignore mental health issues
Rated 1 star out of 5
by Emma - Posted on 16 May 2024
I can only obtain an appointment with a doctor through an online form. I have received confirmation this form has been submitted on several occasions but had no response from a doctor or any medical professional. Disgusted and disappointed. Facing my crisis alone now
Visited May 2024
Review titled Farfield Group Practice
Replied on 04 June 2024
Dear Emma Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Caring practice
Rated 5 stars out of 5
by Angela Burton - Posted on 05 March 2024
First time there, I had a male doctor how lovely and kind, reception smiling, and I bumped into a lady doctor, what a beautiful experience
Visited March 2024
Review titled Farfield Group Practice
Replied on 25 March 2024
Dear Angela, Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled liers
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
i ordered my prescribtion last week and i went into farfield group and was told everything has gone through to the chemist and the chemist gave me two items and told me to come again. and two days later i was told by the gp practice receptionist that everything on the precribtion is sent, she lied to me ? and i went to the chemist and she said to go back to practice. so i run between the two places for a few days and i have still not received all my items. I went back to practice and was told they do not have a manager and if he could help me instead. I have given stool samples and i am not well. they advised me that everything is ok from results. but i am not. I still have stool problems and pain down below front area and pain in anus area ? with a little blood stain now. They are sending me to chemist and for one item at a time. i am in pain and have not been given the correct medication. from my experience. I was also told they do not have a manager in practice to talk to. All liers then ?
Visited March 2024
Review titled Farfield Group Practice
Replied on 25 March 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team