Farfield Group Practice
Farfield Group Practice, West Lane, Keighley, West Yorkshire, BD21 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Farfield practice
Rated 2 stars out of 5
by Anonymous - Posted on 03 April 2023
You can never get through on the phone it says go onto triage on the website this is always unavailable. The receptionist on a whole are good except the one i spoke to on a ring back who was rude and put the phone down we the public have to be polite to the staff but what about the receptionist thats fine for them to be rude. I also have to follow my blood test up as was left off their system for some reason no apologies there.And trying to get appointment well!
Visited January 2023
Review titled Farfield Group Practice
Replied on 31 May 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2023
Absolutely not a local doctors anymore, it's easier to contact the home office by phone or online. Making an appointment is virtually impossible, no wonder most people go sit in AE for seven hours just to find out how sick they are rather than wait 48hrs to a week for the doctor to call you back. This practise has no patient service and is actually advertising for new patients, sounds like it needs more phones, more receptionists, more doctors and a website that actually fit for purpose
Visited January 2023
Review titled Farfield Group Practice
Replied on 24 November 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Poor reception telephone manner
Rated 1 star out of 5
by Anonymous - Posted on 07 January 2023
Tried to book a telephone consultation but was met with a vague unhelpful manner which bordered on being downright rude. Upset me for the rest of the day.
Visited January 2023
Review titled Farfield Group Practice
Replied on 20 January 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Getting appointments is a joke
Rated 1 star out of 5
by Mohammed Sajawal - Posted on 06 December 2022
This practice used to be great, sadly we cannot say the same now. Trying to get an appointment is impossible. You start in the morning, either the line is constantly engaged, when you do get through normally around 10am ( after trying since 8am) you are greeted with a rude receptionist who tells you to call again tomorrow. Been trying to get an appointment now for 2 months. It is almost like they haven't returned to face to face working after the lockdown.
Visited December 2022
Review titled Farfield Group Practice
Replied on 07 December 2022
Dear Mohammed I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled No care for patients
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2022
Second review from me in the space of a year! Neither are good, I had an appointment via phone a few weeks back with a lovely doctor who was really helpful (she was from a different Surgery) and she sent me a form to fill out to be referred for autism. I received the form, but on this form it says "to be filled out by a clinician" so I contacted Farfield and asked if this was the correct form as I genuinely can’t answer the questions because some of them are observations by someone else on me, I fail to understand how I am meant to fill it out, anyhow I asked and was told to bring it down and that a request was sent to a GP so that I could get the correct form! So I thought either a GP would contact me or a new form would be sent... neither happened, so I contacted again and was told it was decided by GPs that patients would fill this form out. The form that literally says "to be filled out by a clinician" just makes no sense to me, and it is just delaying me getting the referral. I will add I may have missed the first reply from the admin request because my email address was wrong. I am also still dealing with the major issue that I can’t get any GP to see me in person, and I have lost hope that it will get any better in regards to that. Something needs to change , patients are the ones suffering.
Visited December 2022
Review titled Farfield Group Practice
Replied on 22 December 2022
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Telephone system queue
Rated 3 stars out of 5
by Anonymous - Posted on 07 December 2022
Something is wrong with you telephone queue. I have just queued for half an hour from 8am . I was number 26 in the queue then got down to position 6 where your system then just cut me off !
Visited December 2022
Review titled Farfield Group Practice
Replied on 22 December 2022
Dear Patient I am very sorry to hear about your experience and would be happy to investigate your concerns. Please contact the practice via the feedback form on the link below if you would like me to look in to this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team