Farfield Group Practice
Farfield Group Practice, West Lane, Keighley, West Yorkshire, BD21 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent receptionist
Rated 4 stars out of 5
by Alan Wilson - Posted on 08 June 2023
I had a problem with my prescription. I submitted a request on 2nd June then again on 6th via their portal. I did not receive any notification that my request had been actioned. I went into the Farfield Group Practice and spoke with a lovely lady who addressed my concerns and gave advice. I also had a very positive experience with the same problem that was sorted by a lovely gent. The reception staff often kop for a lot stick but my experience with the reception team has been too notch. They are human too so let's be kinder to them and appreciate the enormity of the task they have with ever increasing workloads.
Visited June 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Alan Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Online system
Rated 1 star out of 5
by Sophie Payne - Posted on 24 May 2023
Submitted a request to get an appointment I. Regards to my inhaler. I got a text message to book an appointment. However you cannot book future appoints and you have to ring at 8am. At this time I am driving to work and there is always a queue and it is not feesable to stay on hold for hours on end when I’m at work. And when I’m at work I cannot answer my phone. So there is no point on the online system if it cannot help….
Visited May 2023
Review titled Farfield Group Practice
Replied on 31 May 2023
Dear Sophie Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Unhelpful and very hard to get appointment
Rated 2 stars out of 5
by Megan Wheatley - Posted on 31 May 2023
My collegue is legally blind. He has called for an appointment and was 30+ in the queue so he asked for a call back. They did not call back but sent him a message with a link to book an appointment online. I then helped him book his appointment as it he is not able to see to book it due to the online system not being a large enough text. This was bad enough as he had the embarrasment of me knowing his personal information. Then once complete he got another text asking him to fill it out again as there was not enough information. This was for a follow up appointment so if they checked his history they would know he needed to see a dr in person. I am now sat on hold for him to get through to speak to a receptionist, it has been 45 minutes and apparently i am still 30+ in the queue. How can that be correct? Im having to sit on hold as we cant be sure they will call me back and he is in a workshop so can not have his phone with him. Since modality took over the practice he has had numerous experience of not being able to book an appointment and once had to go to a&e.
Visited May 2023
Review titled Farfield Group Practice
Replied on 02 June 2023
Dear Megan Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Disgruntled with Modality
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
If I could opt out of the NHS I would but I would want to stop paying national insurance contributions and go private instead. I waited over 45 minutes on the phone to speak about a medication review and I was told I had to wait over 24 hours for a call back this is because of work commitments. Modality is a joke
Visited May 2023
Review titled Farfield Group Practice
Replied on 05 May 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
I requested an online appt/request for very high blood pressure which I had tested at a pharmacy over the weekend. The phamacist told me to see GP immediately. I’ve heard absolutely nothing back and it’s been over 48 hours now. I have no faith in this practise you can never get through on the phone so tried online and the service is just as bad. I just want to see a doctor please!!
Visited May 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Triage service
Rated 3 stars out of 5
by debbieholmes838@gmail.com - Posted on 06 April 2023
I would like to say the Triage service on the modality website was excellent had a ring back within an hour and prescription picked up that day with a text to inform me had arrived. The Doctor i spoke to was polite. This service was far better than speaking to a receptionist which most of them are polite with the exeption of the odd one being rude.
Visited April 2023
Review titled Farfield Group Practice
Replied on 31 May 2023
Dear Debbie We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Terrible service and no hope of seeing a GP
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2023
I have tried to call the surgery over 10 times for appointments. Every time I managed to get through the receptionist would say ‘there are no appointments left’ and you’ll need to call back tomorrow. They don’t prebook appointments either. I have black legions and marks across my body and need to check if they are cancerous. I cannot get an appointment despite calling the surgery at 8:00am till 10:00am every day. In a desperate attempt I went to the surgery to get an appt face to face only to be told try booking online. The online tool is not easy to navigate or use as it asks for username and passwords (I am not set up so need to create an account) but it asks so organisation codes/account ID/account linkage pass phrase (none of which I have). I am 78 years old and this system is more complicated than it needs to be. It’s physically and emotionally exhausting trying to get an appt when it’s needed the most.
Visited March 2023
Review titled Farfield Group Practice
Replied on 31 May 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Navigation of the system
Rated 3 stars out of 5
by Anonymous - Posted on 08 March 2023
I am 75 and finding it extremely difficult to navigate the current system. I ring the surgery for a non-urgent problem and have to listen to several messages. Eventually it says if you want an appointment press 1. I press 1 then the recording tells me they are experiencing heavy volume of calls, ring back after 11am - it is 11.20! I hang on and the message says all the emergency appointments for the day have gone, if the problem is urgent or a medical emergency hand on. I rang last week and part of the message said go on the website and complete a triage form. I did that and got a text message back to say accuRx saying I needed to speak to a GP about the problem. The question is, how? The non-urgent problem is that my husband is hard of hearing and whilst at the optitians for glasses last week was offered a hearing test that confirmed he has hearing loss. My question was, does my husband still need to see a GP to get referred to Audiology?
Visited March 2023
Review titled Farfield Group Practice
Replied on 10 March 2023
Dear Patient, Thank you for taking the time to leave a review. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2023
I called today again to get an appointment, and your receptionist was helpful and lovely, but the doctor I spoke to shrugged off my concerns yet again. and I'm not happy with the constant phone appointments. Why can’t a doctor from my actual surgery see me in person? Why am I having to explain things over the phone when I struggle with this anyway? I feel like because I have had mental health issues previously, no one will now see me and i have had enough now, I wouldn’t have such horrific mental health if someone actually listened to my concerns In the first place,and I got the treatment I desperately need. I have now had enough and I will be changing GP practice if I can get in somewhere else. I can only imagine how many other people in my situation for various problems feel let down and neglected by your practice. I am beyond shocked at how patients are treated with no dignity and no respect whatsoever, it will end in unavoidable deaths, from the complete lack of care .
Visited February 2023
Review titled Farfield Group Practice
Replied on 16 February 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Have you got a plan in place to sort appointments!
Rated 3 stars out of 5
by Anonymous - Posted on 02 February 2023
I rang yesterday dinner time to see if I could get an appointment, this was the only time I could ring as I was busy all morning, the receptionist was lovely apart from comment where she said unless it is " dire need" I was ringing about my mental health which is absolutely horrifc at the moment but I can’t get any appointments in person with a doctor to try and get some tablets etc, I appreciate you may not have appointments but you can’t expect people to be ringing at 8.00am when people work and so on, it’s not working and I really don’t want a generic reply either, I want actual change, not just " we are experiencing high demand" that’s not a good enough reason, you are there to help people, there seems to be a lack of that unfortunately.
Visited February 2023
Review titled Farfield Group Practice
Replied on 16 February 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team