Feldon Lane Practice
Feldon Lane, Halesowen, West Midlands, B62 9DRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Feldon Lane Practice.
Reviews
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Review titled more than satisfied
Rated 4 stars out of 5
by Derek John wyke - Posted on 17 October 2024
appointment virtual on time. Had blood pressure test both lying. down and standing up and also had blood taken and I thought quite thorough and the doctor was quite pleasant and you felt at ease
Visited October 2024
Review titled Feldon Lane Practice
Replied on 28 October 2024
Dear Mr. Wyke, Thank you for taking the time to share your review. I'm delighted to hear that you are more than satisfied with the service provided by our practice. I'll be sure to pass along your kind words to the entire team. Warm regards, Louise Birkett Practice Manager
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Review titled Efficient and pleasant service
Rated 5 stars out of 5
by Richard Neil Woolley - Posted on 23 October 2024
We were seen early and with proper care and attention. It was for the respiratory injection. We were not rushed and everything was explained to us.
Visited October 2024
Review titled Feldon Lane Practice
Replied on 28 October 2024
Dear Mr Woolley Many thanks for taking time to leave a review on your recent experience with the practice. We always welcome feedback from our patients, I will ensure your comments are shared this with the practice team. Kind regards, Louise Birkett - Practice Manager
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Review titled Very happy
Rated 5 stars out of 5
by K tolley - Posted on 28 October 2024
I contacted the surgery at 8 am this morning with a potential chest infection . I had an appointment for 9.10 .. home now at 9.25 .. this has been the same service the last few times I’ve needed them .
Visited October 2024
Review titled Feldon Lane Practice
Replied on 28 October 2024
Dear K. Tolley, Thank you for taking the time to share your feedback following your recent appointment with us. I'm pleased to hear that this experience, along with your previous visits, has been positive. Wishing you a swift recovery. Kind regards, Louise Birkett Practice Manager
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Review titled Knowledgeable and caring
Rated 5 stars out of 5
by Robert Hipkiss - Posted on 02 August 2024
This review is to give glowing feedback for a lady Doctor of feldon lane(I don't think can give full name)But this lady recognised a issue within minutes and really went out of her way to get me to the right Doctors asap.She was knowledgeable and caring throughout and even phoned to make sure things were OK some days later.There are some poor reviews on here,but when someone gets things right I will happily give praise. Thanks to this Doctor, 7 days from meeting her,I have been diagnosed and have a treatment plan. Cannot recommend highly enough! Thank you. I really wish I could name her but I hope she knows who I am talking about and how grateful patient's sometimes are!
Visited July 2024
Review titled Feldon Lane Practice
Replied on 05 August 2024
Dear Mr Hipkiss Thank you for taking the time to leave a review after your recent visit to our practice. I will make sure your feedback is shared with the Dr. and the entire team. We always value patient feedback, and it’s wonderful to receive such positive comments. Kind regards Louise Birkett - Practice Manager
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Review titled its a very good practice
Rated 5 stars out of 5
by linda stokes - Posted on 22 June 2024
i saw my doctor on the 18th of june doctor lewis she had a lot of time to listern to my issuses & she as sorted me out a top doc
Visited June 2024
Review titled Feldon Lane Practice
Replied on 26 June 2024
Dear Linda Thank you for taking time to leave a review regarding your recent experience with the practice. I have passed your comments on to Dr Lewis and the team. Kind regards, Louise Birkett - Practice Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
On line prescription requests can only be completed between 10.30 and 14.00 which is no good for workers. Tried to call after this time and currently been waiting 55 minutes and have gone from caller 5 to caller 3. Unable to e-mail practice as they stop accepting them after 2pm and instead try to direct you to 111. Absolutely ridiculous
Visited June 2024
Review titled Feldon Lane Practice
Replied on 26 June 2024
Dear Patient Thank you for taking time to leave a review regarding your recent experience with the practice. Please allow me to reply with the correct information for your future reference: 1) Online prescription requests are available form 7am-2pm Monday-Friday. 2) We do not take medication requested over the telephone. 3) The practice email is open 24hrs a day, however we do not take prescription requests via email due to patient safety concerns. You may wish to download the NHS app available from the app store, this allows you to order medication throughout the day. I'm sorry to read that you have had a bad experience when trying to contact the practice, so I hope the above will help for all future contact. Kind regards Louise Birkett - Practice Manager
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 18 April 2024
I have been at this practice since birth, 59 years. Since Covid you cannot get an appointment, when I try to get one I am dismissed and told to phone back next week. New reception staff have tried to say I don't live in the catchment area as I have recently moved house ( been in this house for 19 years) she was too busy typing this up on my notes than listening to me telling her important clinical information, maybe look at how offhand you treat your patients, how you make them feel, your staff do not know what is going on in our lives so maybe they should consider this. I still need an appointment but dread phoning up now.
Visited April 2024
Review titled Feldon Lane Practice
Replied on 19 April 2024
Dear Anonymous Thank you for taking time to leave a review. I am sorry to read that you feel disappoint with your recent experience with the practice, I will certainly address your concerns with my reception team, in the meantime I wonder if you would contact me directly in order to address the issues you have faced trying to book an appointment. Kind regards, Louise Birkett – Practice Manager
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Review titled A gem of a GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
My family is registered with Feldon Lane, and I am moved to express how great I find them as a practice. Every reception staff and professional who works there is approachable and friendly. I find that when we use the online form they respond quickly and offer face to face appointments if they are indicated. I recently contacted them at 7am regarding my son, and by 8.45 we were seeing the GP registrar who is was brilliant.
Visited March 2024
Review titled Feldon Lane Practice
Replied on 21 March 2024
Dear Patient Thank you so much for taking the time to share your positive experience with Feldon Lane! We're thrilled to hear that you find our practice approachable and friendly. Providing excellent care and prompt responses to our patients is always our top priority, so it's fantastic to know that our online form system has been effective for you. We truly appreciate your kind words about our team and the service you received, your review will be shared with the team. If there's anything else we can assist you with, please don't hesitate to reach out. Kind regards Louise Birkett - Practice Manager
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Review titled Caring practice
Rated 5 stars out of 5
by Zameera - Posted on 21 March 2024
I contacted the practice yesterday as I was concerned about my 2 young children who were both unwell with high temperatures. We were seen the same day by the nurse practitioner and also contacted and seen by the GP. Both were very kind, efficient and great with our kids. The receptionists were also very friendly. We are very grateful. Thank you all!
Visited March 2024
Review titled Feldon Lane Practice
Replied on 21 March 2024
Dear Zameera Thank you so much for sharing your experience with us! We're delighted to hear that you found our nurse and GP kind, efficient, and great with your children. Providing timely and compassionate care is always our goal. Our reception team works hard to ensure a welcoming environment for our patients, so we're glad to hear that you found them friendly as well. Your gratitude means a lot to us, and we're here to support you and your family when you need us. If there's anything else we can do for you, please don't hesitate to reach out. Wishing your children a speedy recovery! Kind regards, Louise Birkett - Practice Manager
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Review titled Amazing doctor!
Rated 5 stars out of 5
by Kayleigh Armstrong - Posted on 16 January 2024
This morning I requested an appointment online and early afternoon we were seeing the doctor. He was incredible! I had not seen him before, but he was friendly and approachable. He didnt make us feel rushed and spent time asking questions, offering sources of help and support and above all was honest with us. I had not seen this doctor before as he is new to the practice, but i will definitely ask to see him again thank you!
Visited January 2024
Review titled Feldon Lane Practice
Replied on 17 January 2024
Good afternoon Kayleigh Thank you for taking time to leave a review of the practice. I am very pleased to read that you had a positive experience during your recent interaction with the practice. I will make sure that the GP involved is aware of your feedback. Kind regards Louise Birkett - Practice Manager