First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about First 4 Health Group - E7 Health.
Reviews
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Review titled Doctor’s Service was great
Rated 4 stars out of 5
by Musa - Posted on 13 November 2024
The doctor was exceptional in his service delivery. He listened to me, understood my condition and took my views on board.
Visited November 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 November 2024
Dear Musa, Thank you so much for your kind feedback. We are delighted to hear that you had a positive experience with our Doctor. Providing compassionate care and truly listening to our patients is a core value for us, and it’s wonderful to know that the Doctor took the time to understand your condition and incorporate your views into your treatment plan. We are grateful for your trust in us, and we look forward to continuing to support you in your healthcare journey. E7 Health
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Review titled Fair
Rated 5 stars out of 5
by Rebecca Jones - Posted on 06 November 2024
As a vulnerable person, l don’t think l should go online to book to request to see a doctor. I feel whenever l call reception to see the doctor, they should give me appointment to see the GP while l am on the phone with them. Thanks
Visited November 2024
Review titled First 4 Health Group - E7 Health
Replied on 08 November 2024
Dear Rebecca, Thank you for sharing your feedback. We understand that navigating online booking systems can be challenging, especially when you’re feeling vulnerable, and we want to ensure your experience is as smooth and supportive as possible. Our team is here to assist, and we agree that some situations call for a more personalised approach. We will certainly review this with our patient care navigator team, and if you require assistance booking an appointment over the phone, please don’t hesitate to let our team know. Thank you once again for your feedback. E7 Health
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Review titled Good practice
Rated 4 stars out of 5
by Delrose Smith - Posted on 10 November 2024
It was good. The nurse was very respectful She check my vitals and asks questions. She seemed ver experienced
Visited November 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 November 2024
Dear Delrose, Thank you for sharing your positive experience with us. We’re thrilled to hear that you found our Nurse to be respectful and thorough. We believe that building trust with our patients is essential, and it’s wonderful to know that the nurse’s professionalism and experience helped make your visit more comfortable. Your feedback means a great deal to us, and we will be sure to pass it along to the Nurse. We are committed to maintaining high standards of care, and your kind words are a great encouragement to our team. We look forward to welcoming you again in the future. E7 Health
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Review titled Medication review
Rated 3 stars out of 5
by Dorothy Luke - Posted on 16 November 2024
Just a misunderstanding really. I thought I had made a face to face appointment to discuss my HRT. Get checked etc. turns out it was a health care assistant who only wanted weight and BP. So I didn’t get my queries answered. I now have to make another appointment with a GP.
Visited November 2024
First 4 Health Group - E7 Health has not yet replied.
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Review titled A horror
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2024
GP I have seen was the worst Gp ever. Extremely rude and he doesn’t have any manners at all. Gp didn’t listen to my health problems nor let me talk appointment last less than 4 mins and he said twice I needs leave now his next patient is waiting and if I don’t leave his patient will shoutout to him this is unacceptable and kinda abusive from a Gp. I wax about to make a formal complaint to the practice manager and to the parliamentary health and ombudsman. You must remove this Gp from your practice!
Visited November 2024
Review titled First 4 Health Group - E7 Health
Replied on 08 November 2024
Dear Patient, Thank you for taking the time to share your feedback. We are sorry to hear about your recent experience, and we sincerely apologise for any distress this may have caused. Ensuring that all of our patients feel heard, respected, and properly cared for is a priority for us, and it is concerning to learn that your experience did not meet these standards. Please know that we take issues related to our team’s professionalism and conduct very seriously. We would like to discuss your experience in more detail to ensure we understand fully and to support you further. Please feel free to reach out to our Practice Manager directly at your convenience. Thank you once again for bringing this to our attention. We value every opportunity to improve and are committed to providing the respectful and attentive care that all our patients deserve. E7 Health
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2024
I was unable to book an appointment, because of my details hasn't been put correctly on the computer. So l need this to be verified and to inform my mum about it . Many thanks
Visited November 2024
First 4 Health Group - E7 Health has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Mary Amooj - Posted on 18 October 2024
The staff was very helpful and polite and knowledgeable. She gave all necessary things that I needed.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 23 October 2024
Dear Mary, Thank you so much for your positive feedback! We're thrilled to hear that you found our staff helpful, polite, and knowledgeable. It’s always our goal to ensure that all of our patients receive everything they need with care and professionalism. Your kind words mean a lot to us, and we look forward to assisting you again in the future. E7 Health 💙
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
GP friendly and easy to communicate with. fully explained everything, easy to understand and follow medication instructions.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Patient, Thank you for your kind words! We’re thrilled to hear that you found our GP friendly and easy to communicate with. Our team is dedicated to ensuring that our patients fully understand their care and medication instructions, so it’s wonderful to know we achieved that for you. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your feedback! E7 Health
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Review titled Health review
Rated 5 stars out of 5
by Muhammad Asif - Posted on 13 October 2024
Appointment was very quick after a short stay in hospital with infection. Referee me to Asthma clinic. Dr S was amazing, aught me how to use the in hailer Pump properly. Arranged to see me again in 4 weeks for follow up.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 23 October 2024
Dear Muhammad, Thank you for your kind review! We’re delighted to hear that your appointment went smoothly and that our doctor was able to help you use your inhaler correctly. Ensuring our patients feel confident in managing their health is one of our top priorities. We look forward to seeing you at your follow-up in a few weeks, but In the meantime, if you have any questions, feedback or general queries, please don’t hesitate to reach out. Wishing you all the best in your recovery. E7 Health 💙
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2024
Being a vulnerable patient I could make a telephone appointment this is very important to an older person Doctors listen to all symptoms very patiently Didn't feel like I was rushed And tests were booked for me This is a brilliant practice with very caring doctors
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Patient, Thank you so much for your heartfelt feedback! We’re delighted to hear that our telephone appointment service made your experience more comfortable and accessible. Our team strives to provide attentive and compassionate care to all our patients, so it’s wonderful to know you felt listened to and not rushed during your appointment. We appreciate your kind words about our practice and our caring doctors. If you need any further assistance or have questions, please don’t hesitate to reach out. We’re here to help! E7 Health