First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great doctors
Rated 5 stars out of 5
by Mohammee - Posted on 14 July 2024
I had very good experience and care I went in thinking I need medicine and realised I was in need of urgent care which was provided
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 July 2024
Dear Mohammee, Thank you for your 5-star review! We are pleased to hear that you had a positive experience and received the urgent care you needed. It's great to know our doctors were able to provide the appropriate care and support during your visit. Your feedback is greatly appreciated and encourages us to maintain our high standards of care; thank you for taking the time to share your experience with us. If you have any further comments or suggestions, please feel free to share. We are committed to providing the best possible care to our patients. E7 Health
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Review titled Review
Rated 3 stars out of 5
by Anonymous - Posted on 31 July 2024
Quick and informative. The GP took my blood pressure, height and weight. She also asked about my general health.
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you for your review! We are glad to hear that your visit was quick and informative. It's important to us that our patients receive thorough assessments, and it sounds like your GP covered all the essentials in your visit. We appreciate your feedback; if there's anything more we can do to improve our service, please let us know! Your feedback helps us to continue improving the service we offer our patients. Thanks again for taking the time to share your review. E7 Health
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Review titled Great caring Doctor
Rated 4 stars out of 5
by G.Soliman - Posted on 18 July 2024
I have been called to have face to face consultation, my doctor explained the result to me then explained his next step forward. My doctor gone back to read some old medical reports, then he decided to investigate further to insure that I am clear from any doubts disease, I strongly feel that my doctor is a through and caring doctor.
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you for your thoughtful review. We are glad to hear that you felt well-cared for during your face-to-face consultation. It’s wonderful to know that your doctor took the time to thoroughly review your history and ensure all necessary steps were taken for your peace of mind. Your feedback is greatly appreciated and will be shared with the team; thank you for taking the time to acknowledge their hard work. If you need any further support, please do not hesitate to contact us. We are here for you every step of the way! E7 Health
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Review titled Good practise
Rated 5 stars out of 5
by rebecca ross - Posted on 13 July 2024
Very helpful and understanding staff. Felt listened to. Able to get an emergency appointment easily.
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 July 2024
Dear Rebecca, Thank you so much for your 5-star review of our surgery! We are delighted to hear that you found our staff helpful and understanding and that you felt listened to during your visit. We are glad to know that your recent visit met your expectations. It's also great to know that our team was able to support you to secure an emergency appointment easily. Your positive feedback is very encouraging and motivates us to continue providing the best possible care; thank you for taking the time to share your appreciation. If you have any further comments or suggestions, please feel free to share them with us. E7 Health
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Review titled Appointment with Nurse
Rated 5 stars out of 5
by Louise - Posted on 29 June 2024
Was seen slightly before my appointment time. Was listened to by a caring and gentle nurse. Thank you
Visited June 2024
Review titled First 4 Health Group - E7 Health
Replied on 01 July 2024
Dear Louise, Thank you for your lovely review! We are thrilled to hear about your positive experience with our nurse. It's great to know that you were seen promptly, even before your scheduled appointment time. We strive to respect our patients' time and ensure timely service wherever possible. We are especially pleased to hear that you felt listened to and cared for by our gentle and compassionate nurse. Providing attentive and empathetic care is a core value for us, and we are thrilled to hear that this was your experience on your visit. Thank you again for taking the time to share your experience and especially for your kind words about our nurse; we will be so pleased to share your feedback with her in our upcoming team meeting. Your kind words are much appreciated and serve as a motivation for our team to continue delivering excellent care. E7 Health
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Review titled Can't book online on the weekend
Rated 2 stars out of 5
by TIA - Posted on 16 June 2024
I have been trying to book an appointment on behalf of my mother and it is impossible. My mother had been in pain for a few days but the pain intensified on the weekend, she therefore was trying to book an appointment for the beginning of the week - however due to it being the weekend, the online form provided to book an appointment doesn't give us the option of booking an appointment for the week as its 'outside core hours' instead it points us to either try 111 or make our way to the urgent care centre at our nearest hospital. The issue with this is it doesn't make it easy for someone older to get hold of doctor's advice when they really need it. It is also so longwinded a process that it puts people off wanting to ask for help - which is fine for younger people but definitely a concern for older people who may be hesitant if they are unfamiliar and don't want to be a burden. Either way, it's not good enough enough. It feels like you have to fight to speak to a doctor.
Visited June 2024
Review titled First 4 Health Group - E7 Health
Replied on 24 June 2024
Dear Tia, Thank you for sharing your concerns with us regarding the difficulty in booking an appointment for your mother over the weekend. We apologise for any inconvenience caused. Please note that our online forms are closed over the weekend and overnight as our surgery operates within core hours. General Practice is not a 24-hour service, and during weekends, NHS 111 and Out of Hours services are available to support our patients outside of our surgery’s regular weekday hours. We understand your frustration and want to emphasise that our online booking system aims to provide a convenient way for patients to schedule appointments with just four optional free-text questions. This is intended to be more accessible than traditional phone booking methods, particularly for those who may find early morning phone calls challenging. To better assist you and your mother, we also offer personalised 1:1 online form support. If you are interested, please reach out to our team, and we can schedule a session with our digital support team to assist you further. Your feedback is important to us as we continually strive to improve our services. Please do not hesitate to contact us directly if you have any additional questions or concerns. E7 Health
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Review titled My Doctor is great Doctor
Rated 5 stars out of 5
by G.Soliman - Posted on 28 June 2024
My doctor is very through, he explain to me his action, he is very clear and he make it simple for me to understand, he always sees me in time, simply I feel safe and well looked after, thank you NHS for providing brilliant dedicated doctor like the doctor I see in lord lister.
Visited June 2024
Review titled First 4 Health Group - E7 Health
Replied on 01 July 2024
Dear Patient, Thank you for your kind words and positive feedback! We are delighted to hear that you have had such a great experience with the doctor you saw at our surgery. It is wonderful to know that their doctor’s thoroughness and clear explanations have made your visits understandable and straightforward. We strive to ensure that our patients understand and are always well-informed about their health and any actions being taken, and it’s wonderful to hear that this approach has helped you feel safe and well looked after in your visits. Punctuality is another aspect we take seriously, and we're glad to hear that you always see your doctor on time. We understand the importance of respecting our patients' time and providing timely care. Thank you for taking the time to share your appreciation; your recognition of our staff is truly appreciated. We are committed to maintaining a high standard of care for all our patients and your feedback motivates us to keep up our efforts. Thank you once again for sharing your positive experience and for your support of the NHS. We are here for you and all our patients, and we look forward to continuing to provide you with excellent care. E7 Health
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Review titled Emergency appointment
Rated 5 stars out of 5
by Lily Laloop - Posted on 12 June 2024
I was in a predicament with a sore leg. I completed the online form , sent photographs and waited all day for the phone appointment which didn't come in the allocated times. Finally it did and I was absolutely relieved with the phone diagnosis then an urgent next day physical appt
Visited June 2024
Review titled First 4 Health Group - E7 Health
Replied on 24 June 2024
Dear Lily, Thank you for your feedback and for sharing your experience with us. We apologise for any inconvenience caused by the delayed phone appointment, but we're glad to hear that once you were able to connect, you found the phone diagnosis reassuring. We understand the importance of timely care, especially in urgent situations and will feedback your experience to our team. If you have any further feedback or need assistance in the future, please do not hesitate to reach out to us. We are here to provide the support and care you need. Thank you once again for your understanding and for choosing our practice for your healthcare needs. E7 Health
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2024
I was seen on time and was treated as an individual. My questions were answered to my satisfaction.
Visited June 2024
Review titled First 4 Health Group - E7 Health
Replied on 24 June 2024
Dear Patient, Thank you for your positive feedback and for taking the time to share your experience with us. We're glad to hear that you were seen on time and that you felt treated as an individual during your visit. Providing personalised care and addressing patient questions thoroughly are priorities for us. We are committed to providing extraordinary care to our patients. If there are any areas where we can further improve or if you have any additional feedback, please don't hesitate to let us know. We're here to ensure your continued satisfaction with our services. Thank you once again for your review and for choosing our practice for your healthcare needs. E7 Health
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Review titled Wonderful practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
I visited earlier this year for some anti natal and post-natal appointments. I was able to get appointments quickly and speak to real people on the phone on reception without much of a wait. The care i received from the GPs was excellent. Caring and considerate of what I’d been through. Putting my mind at ease and helping with a care plan for my baby’s skin conditions/s and some concerns I had about myself. Wonderful!
Visited June 2024
Review titled First 4 Health Group - E7 Health
Replied on 24 June 2024
Dear Patient, Thank you so much for your glowing review! We are delighted to hear about your positive experience with our practice during your recent antenatal and postnatal appointments. Providing timely access to care and ensuring compassionate support are fundamental to our approach, especially during such important phases. We're thrilled that you found our GPs caring and considerate, addressing your concerns and providing reassurance. It's our priority to help create a personalised care plan for both you and your baby, ensuring your peace of mind. If there's anything more we can do for you or if you have any further questions, please feel free to reach out to us. We're here to support you every step of the way. Thank you once again for your kind words and for choosing our practice for your healthcare needs. E7 Health