First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good doctor
Rated 5 stars out of 5
by Karen Singh - Posted on 11 September 2024
Very patient explained things to me. Went through all my questions and was very understanding. Very kind and friendly
Visited September 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Karen, Thank you for your kind words and thoughtful review! We're pleased to know our doctor was able to answer all your questions. We're always here to provide support with care and understanding, and we're glad you felt valued during your visit. Your feedback means a lot to us, and we look forward to helping you again in the future! E7 Health
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Review titled General NHS check
Rated 3 stars out of 5
by Carole Gough - Posted on 17 September 2024
Quick health check. No cholesterol test but had one last time, more than 5 years ago. Questions asked phrased in such a way that check resulted in my lifestyle showing that I was inactive though I walk 6 miles (13000 steps) daily. I do not cycle or attend gym but walk to/from work, own a dog and exercise through walking more than most people
Visited September 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Carole, Thank you for sharing your experience! We appreciate your feedback regarding the health check and are sorry to hear the questions didn’t fully reflect your active lifestyle. It’s great to know you walk 6 miles daily, stay active with your dog, and through commuting. Your health is important to us, and we’ll consider your comments as we work to improve our services. If you have any further questions or need assistance with our health checks, please contact our assistant practice manager. E7 Health
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Review titled Hardly no appointment available
Rated 3 stars out of 5
by Abdullahi Sharif - Posted on 17 September 2024
Hardly no appointment available Hard to get repeat prescription What is the point having a GP when I can't get my repeat prescription and zero chance talk to the doctor for my repeats.
Visited September 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Abdullahi, We sincerely apologise for the difficulties you’ve experienced in scheduling appointments and obtaining your repeat prescriptions. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Your health is important to us, and we’re continuously working to improve our services. We are pleased that one of our Assistant Practice manager’s was able to contact you and resolve the problems you were experiencing. Please feel free to reach out to us at any time if you encounter any issues in the future E7 Health
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Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 17 September 2024
It was fine the experience was ok no complaints about the service I received on this occasion the nurse was friendly treat me with professionalism
Visited September 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Patient, Thank you for your feedback! We’re pleased to hear you had a positive experience during your visit and that our nurse provided friendly and professional care. Your satisfaction is important to us, and we appreciate your kind words. If you need anything in the future, please don’t hesitate to reach out! E7 Health
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Review titled Excellent GP Surgery
Rated 5 stars out of 5
by Maria - Posted on 29 August 2024
I've been registered with this GP surgery for the past five years, and my experience has been consistently positive throughout. From the moment I joined, the guidance on accessing services was clear and straightforward, making it easy to navigate their system. One of the standout features of this surgery is how easy it is to get through on the phone. The receptionists are always kind, treating patients with respect and taking the time to offer thoughtful solutions. Whether it's a query about an appointment or a request for information, they are always willing to help, ensuring that you feel supported every step of the way. Appointments here are never rushed, allowing ample time to discuss all your concerns without feeling hurried. My most recent experience was particularly noteworthy. The receptionist was welcoming and available, providing me with the necessary information immediately and with a smile. During my appointment, the doctor demonstrated exceptional care. They were patient, empathetic, and truly listened to everything I had to say. Their knowledge was evident as they offered valuable information while ensuring that I felt comfortable and respected in making my own choices about my care. Overall, I highly recommend this GP surgery. The staff's professionalism, combined with their genuine care for patients, has made my experience here excellent from day one.
Visited August 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Maria, Thank you for your wonderful review! We’re thrilled to hear you’ve had consistently positive experiences with our GP surgery over the past five years. It's great to know that our guidance, reception support, and doctors’ care have made a difference for you. We take pride in creating a welcoming and respectful environment where patients feel heard and cared for. If you ever need assistance, please don’t hesitate to reach out! E7 Health
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Review titled Excellent staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2024
I recently attended with my child who was making an occasional wheezing sound when playing. I saw an excellent doctor, with a kind approach who was very thorough in her exploration of the noise, including seeking a second opinion from another doctor as well as an examination of my child and review of the video I had taken of her making the noise. I didn’t need to wait long for the appointment and all the staff were friendly - a lovely practice. Excellent!
Visited August 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with our team. It’s great to know that the doctor’s thorough and kind approach, along with the supportive staff, made a difference for you and your child. We appreciate your kind words and look forward to continuing to provide excellent care. If you need anything else, please don’t hesitate to reach out to our Patient Care Team! E7 Health
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Review titled Waste of time
Rated 3 stars out of 5
by Agatha - Posted on 13 August 2024
I was called the previous week and was asked to come in for vaccination. After struggling to walk got there only to be told that I can’t have any vaccination until October. To my surprise they have this information on their system before calling me to come. It was complete waste of my time
Visited August 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Agatha, We’re really sorry to hear about the inconvenience you experienced on your recent visit. It’s important to us that we provide accurate information to avoid such issues; our team should have verified your vaccination schedule before asking you to come in. We apologise for the wasted time and any frustration this caused. We’re reviewing our processes to prevent similar situations in the future. Thank you for bringing this to our attention. If you need any assistance or have further concerns, please don’t hesitate to reach out to us directly. E7 Health
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Review titled Caring, Friendly and Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2024
Very friendly doctors, caring and helpful. When we need any medical assistance the GP is always by our side. An example was in Covid time. They personally came to our place and provided us services as we were in quarantine. Also provided us medical help through telephone. No compare with them. I wish the best of the doctors and team.
Visited August 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you so much for your kind words! We are thrilled to hear that you’ve had such a positive experience with our team. It’s wonderful to know that our doctors were able to support you during challenging times, both in person and over the phone. Your feedback means a lot to us, and we’re grateful for your appreciation. We wish you all the best and look forward to continuing to provide excellent care in future. E7 Health
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Review titled Reliable practice
Rated 4 stars out of 5
by Bernadette Lewin - Posted on 15 August 2024
I am happy with the results I had speaking to and seeing the doctor I felt comfortable and that I was listened to
Visited August 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Bernadette, Thank you for your kind feedback! We’re thrilled to hear that you felt comfortable during your visit and that the doctor listened to your concerns. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. If you need anything in the future, please don’t hesitate to reach out! E7 health
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Review titled Lovely practice
Rated 5 stars out of 5
by Abdul - Posted on 15 August 2024
The waiting time was excellent and the nurse was great. I will definitely recommend people, friends and family to use this GP
Visited August 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Abdul, Thank you for your fantastic review! We are thrilled to hear that you had a great experience with our team and that the waiting time and care from the nurse met your expectations. Your recommendation means a lot to us! We look forward to continuing to provide excellent service to you and anyone you refer. Thanks again for your support! E7 Health