First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Easy to get an appointment. Staff I could trust
Rated 5 stars out of 5
by Thelma Sharma - Posted on 03 December 2024
I was listened to. My needs for information and advice were met. I didn’t feel hurried. I felt that they would take care to help me with any problems I had
Visited November 2024
Review titled First 4 Health Group - E7 Health
Replied on 05 December 2024
Dear Thelma, Thank you for sharing your experience with us. We are delighted to hear that you felt listened to and that your needs for information and advice were fully met. We aim to provide a caring and patient-centered service, and it’s wonderful to know that you felt supported and that we took the time to address any concerns you had. Your feedback is greatly appreciated, and we are here to help whenever you need us. E7 Health
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Review titled Good practice
Rated 4 stars out of 5
by Delrose Smith - Posted on 10 November 2024
It was good. The nurse was very respectful She check my vitals and asks questions. She seemed ver experienced
Visited November 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 November 2024
Dear Delrose, Thank you for sharing your positive experience with us. We’re thrilled to hear that you found our Nurse to be respectful and thorough. We believe that building trust with our patients is essential, and it’s wonderful to know that the nurse’s professionalism and experience helped make your visit more comfortable. Your feedback means a great deal to us, and we will be sure to pass it along to the Nurse. We are committed to maintaining high standards of care, and your kind words are a great encouragement to our team. We look forward to welcoming you again in the future. E7 Health
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Review titled Medication review
Rated 3 stars out of 5
by Dorothy Luke - Posted on 16 November 2024
Just a misunderstanding really. I thought I had made a face to face appointment to discuss my HRT. Get checked etc. turns out it was a health care assistant who only wanted weight and BP. So I didn’t get my queries answered. I now have to make another appointment with a GP.
Visited November 2024
Review titled First 4 Health Group - E7 Health
Replied on 05 December 2024
Dear Dorothy, Thank you for taking the time to share your experience with us. We’re sorry to hear that there was a misunderstanding regarding your appointment, and we appreciate your feedback. It seems there was some confusion about the type of appointment booked. Health Care Assistant appointments are typically for routine health checks which includes weight and blood pressure, while GP appointments are required for more in-depth discussions, like reviewing HRT. We apologise if this wasn’t made clear at the time of booking. We’re glad you’re planning to book a GP appointment to address your concerns. If there’s anything we can do to assist with this process or clarify any details, please don’t hesitate to reach out to our Patient Care Navigator Team. Thank you for bringing this to our attention, and we look forward to assisting you further. E7 Health
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Review titled My Local Medical Practice
Rated 5 stars out of 5
by Vipin Rao - Posted on 04 December 2024
I am 76 years old with problems of hip pain My visit was very helpful and given correct direction to overcome my problems. I was referred to specialist medical hospital and given treatment in time. Also given support for post operation, now I am receiving with help of physiotherapist and hopefully would be back on my normal rutinge in couple of months.
Visited November 2024
Review titled First 4 Health Group - E7 Health
Replied on 05 December 2024
Dear Vipin, Thank you for sharing your positive experience with us. We are pleased to hear that your visit was helpful and that you received the right direction for overcoming your hip pain. It’s great to know you’ve been referred to a specialist and received timely treatment. We’re also glad to hear that you’re now receiving support through physiotherapy and are hopeful about getting back to your normal routine in the near future. We wish you a smooth and speedy recovery, and please don’t hesitate to reach out if you need any further assistance. E7 Health
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 04 December 2024
Dr listened to my concerns and was not dismissed! He did not rush me and went over other alternatives instead
Visited November 2024
Review titled First 4 Health Group - E7 Health
Replied on 05 December 2024
Dear Patient, Thank you for sharing your feedback. We’re so glad to hear that the Doctor took the time to listen to your concerns and provide thoughtful consideration of alternatives. Ensuring that you feel heard and supported is a priority for us, and it's wonderful to know that this was your experience. If you need any further assistance or have additional questions, please don't hesitate to reach out. E7 Health
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Review titled Medical practice
Rated 4 stars out of 5
by Vipin Rao - Posted on 28 November 2024
I was very disappointed when I was discharged from hospital after my hip surgery. The copy of discharge letter was sent to GP surgery but post operation action were not taken until I complained several time. Dressing was changed after two weeks instead next week. Home care is still not available after several requests. I would appreciate if postoperation action were done timely. It is very vital for recovery if action were taken place the way it should be. Yes after talking to surgery manager things were tahen place. But would have appreciate if it was done timely. Thank you
Visited November 2024
Review titled First 4 Health Group - E7 Health
Replied on 05 December 2024
Dear Vipin, Thank you for taking the time to share your feedback. We are very sorry to hear about the delays you experienced with your post-operative care following your hip surgery. We understand how crucial timely action is for your recovery, and we sincerely apologise for any distress this caused. Although we are pleased that matters were addressed after speaking with the surgery Manager, we recognise that this should have been managed more promptly. Please be assured that we are reviewing our processes to ensure this doesn’t happen again. Your health and recovery are very important to us, and if you have any further concerns or need additional support, please don’t hesitate to contact us. Thank you again for your feedback. E7 Health
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Review titled A horror
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2024
GP I have seen was the worst Gp ever. Extremely rude and he doesn’t have any manners at all. Gp didn’t listen to my health problems nor let me talk appointment last less than 4 mins and he said twice I needs leave now his next patient is waiting and if I don’t leave his patient will shoutout to him this is unacceptable and kinda abusive from a Gp. I wax about to make a formal complaint to the practice manager and to the parliamentary health and ombudsman. You must remove this Gp from your practice!
Visited November 2024
Review titled First 4 Health Group - E7 Health
Replied on 08 November 2024
Dear Patient, Thank you for taking the time to share your feedback. We are sorry to hear about your recent experience, and we sincerely apologise for any distress this may have caused. Ensuring that all of our patients feel heard, respected, and properly cared for is a priority for us, and it is concerning to learn that your experience did not meet these standards. Please know that we take issues related to our team’s professionalism and conduct very seriously. We would like to discuss your experience in more detail to ensure we understand fully and to support you further. Please feel free to reach out to our Practice Manager directly at your convenience. Thank you once again for bringing this to our attention. We value every opportunity to improve and are committed to providing the respectful and attentive care that all our patients deserve. E7 Health
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2024
I was unable to book an appointment, because of my details hasn't been put correctly on the computer. So l need this to be verified and to inform my mum about it . Many thanks
Visited November 2024
Review titled First 4 Health Group - E7 Health
Replied on 05 December 2024
Dear Patient, Thank you for bringing this to our attention, and we’re sorry to hear about the inconvenience you experienced. Please contact us directly at 020 8534 1026 or visit the practice so we can resolve this matter. We appreciate your understanding and look forward to resolving this for you as soon as possible. Kind regards, E7 Health
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Review titled Very good practice.
Rated 5 stars out of 5
by John moore - Posted on 27 February 2025
Very short wait to be seen and left very happy with my review. This was a yearly review to check how I was feeling and just a general chat .
Visited October 2024
First 4 Health Group - E7 Health has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Mary Amooj - Posted on 18 October 2024
The staff was very helpful and polite and knowledgeable. She gave all necessary things that I needed.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 23 October 2024
Dear Mary, Thank you so much for your positive feedback! We're thrilled to hear that you found our staff helpful, polite, and knowledgeable. It’s always our goal to ensure that all of our patients receive everything they need with care and professionalism. Your kind words mean a lot to us, and we look forward to assisting you again in the future. E7 Health 💙