First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Care
Rated 5 stars out of 5
by Vipin - Posted on 22 May 2024
I am 76 years man with issue related my pain of hip joint. My mobility is very important, I was given full support to fixed my problem. The only thing the practice Doctor can do is to refer me for X-rays or MRI images which I think they should be able to do. To avoid delay to address my issue. Please add this to their services. Thanks
Visited May 2024
Review titled First 4 Health Group - E7 Health
Replied on 22 May 2024
Dear Vipin, Thank you for your five-star review and for sharing your experience with us. We are glad to hear that you received full support in addressing your hip joint pain and that your mobility needs are being taken seriously. Regarding your suggestion about X-rays or MRI scans, it is important to note that investigative processes like these are not commonly part of a GP surgery. It is standard practice to refer patients to external services for such tests to ensure they are conducted by specialised professionals with the appropriate equipment. We appreciate your feedback and will take it into consideration as we continually strive to improve our services. If you have any further concerns or need additional assistance, please feel free to reach out to our Patient Care Team. E7 Health
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Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 01 May 2024
I was seen within a reasonable waiting time and was treated promptly for my issue. Experience was good and the Doctor was gentle.
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 May 2024
Dear Patient, Thank you for your review. It's great to hear that you had a positive experience during your visit! We appreciate your feedback and are glad to know that you were seen promptly and received gentle treatment from the doctor. If there's anything specific you think we could improve upon to make your experience even better next time, please don't hesitate to let us know. We really value your input and are continuously working to improve the services we offer our patients. E7 Health
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2024
Is the second time that i have to wait over than 30 minutes with a newborn. Yesterday we had an appointment for 12.20 for our 6 week old baby and we were only seen at 12:50. Appointments timings are not respexted at all and there is not even a system to prioritise vulnerable people in case of delays.
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 April 2024
Dear Patient, We apologise for the inconvenience you experienced during your recent visit. We understand how challenging it can be to wait, especially with a newborn, and we're very sorry for any frustration caused. While we strive to maintain punctuality, there are occasions when clinics may run late due to unforeseen emergencies or appointments that require more time than anticipated, however, it's essential that our patients are kept informed in such situations. We are very sorry if you were not kept updated by our team on these occasions, as per our standard protocol. Your feedback is important, and we'll use it to improve our internal communication processes to ensure that patients are promptly informed of any delays and provided with the necessary support and information. We appreciate your understanding and patience, and are committed to making improvements based on your feedback; thank you for bringing this to our attention. If there's anything further we can do to address your concerns or if you need assistance in any way, please don't hesitate to reach out to us directly. Your comfort and satisfaction are important to us, and we hope for the opportunity to serve you better in the future. E7 Health
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Review titled Care at e7 health
Rated 4 stars out of 5
by RONA LOTAN - Posted on 24 April 2024
Me and my family have been seen by your staff for a few years now and appreciate the time and effort invested in us. We have been always treated with care and respect. At my son's last appointment the Dr was very kind and caring and provided all the information we needed.
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 April 2024
Dear Rona, Thank you for sharing your experience with us! We're grateful for your continued trust in our practice and for allowing us to care for you and your family over the years. Providing compassionate and respectful care is at the core of what we do, and we're glad to hear that you've consistently felt valued and respected during your visits. We are delighted that your son's recent appointment with our doctor was positive and informative. Your satisfaction and well-being are our top priorities, and we're here to support you every step of the way. If you ever have any questions or need further assistance, please don't hesitate to reach out to our team. Thank you for choosing us to keep you and your family healthy! E7 Health
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Review titled Amazing job well appreciated.
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
I was seen within 15 minutes or so and was welcomed with a smile and courtesy was asked if I wanted to have a chaperone for support. Went well beyond to address my needs post treatment ensuring that I am well looked after.
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 April 2024
Dear Patient, Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your recent visit. Providing timely and welcoming care is important to us, and we're glad to hear that you were seen promptly and greeted with a smile. Your comfort and well-being are our priority, and we're pleased to hear that our team went above and beyond to address your needs and ensure you felt well looked after post-treatment. If you have any further feedback or need support, please don't hesitate to reach out to our team. Thank you for choosing our practice. E7 Health
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Review titled Recent appointment
Rated 5 stars out of 5
by Ifnaz bibi - Posted on 05 April 2024
My Doctor was very helpful, listened to everything I had to say and explained things simply to me. I was also more grateful because once they did the telephone consultation they felt a face to face appt was needed and as such booked me in the very next day.
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 April 2024
Dear Ifnaz, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that your doctor provided helpful guidance, listened attentively to your concerns, and took the time to explain things clearly. Your comfort and understanding are so important to us, and we're thrilled that you felt well taken care of during your appointment. We're also glad that our team swiftly arranged a face-to-face appointment for you when needed, demonstrating our commitment to providing timely and personalised care to our patients. Your feedback means a lot to us, and it motivates us to continue delivering high-quality service. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our team. We really appreciate your trust in our surgery and look forward to serving you again in the future! E7 Health
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
Good with there patients caring and very supportive should of joined them a longtime ago very impressed
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 April 2024
Dear Patient, Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with us and that you found our practice to be caring and supportive. Providing excellent care and support to our patients is our top priority and we're glad to have made such a positive impression on you. Your satisfaction means a lot to us and we're happy to have you as part of our practice. If you ever need anything or have any further feedback, please don't hesitate to reach out to our Patient Care Team. Thank you for choosing us for your healthcare needs! E7 Health
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Review titled Good practice
Rated 5 stars out of 5
by T J - Posted on 01 April 2024
I saw the HCA for my diabetic review a day ago. She was patient, gentle a good listener and made me feel comfortable and relaxed as she examined my feet and do my blood pressure test. She asked me questions about my health and gave me time to explain it to her. I've always had good experiences with everyone at the surgery. Admin staff are very well trained and friendly, and I appreciate the care I get from the doctors. Thank you everyone
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 04 April 2024
Dear Patient, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your recent diabetic review with our Healthcare Assistant was positive and that you felt comfortable and relaxed throughout the process. Providing compassionate and attentive care to our patients is so important to us, and we are delighted that our HCA was patient, gentle and attentive during your appointment. Your feedback about the quality of care you received from our administrative staff and doctors is truly appreciated. We are fortunate to have such a dedicated team who are committed to providing excellent service to our patients. Our team works hard to create a welcoming and supportive environment for all our patients, and we are glad that we were able to meet your expectations on this occasion. Thank you once again for your kind words and for choosing our practice. We look forward to continuing to provide you with exceptional care in the future. E7 Health
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Review titled Good Practice
Rated 5 stars out of 5
by T AHMED - Posted on 25 April 2024
I was seen both by the care assistant and the doctor, both were very professional and caring towards my needs
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 April 2024
Dear Patient, Thank you for your wonderful review! We are delighted to hear that you had a positive experience during your visit to our practice. Providing professional and compassionate care is what we strive for and we're glad that both our Health Care Assistant and doctor were able to meet your needs and make you feel cared for. Your satisfaction and wellbeing are important to us, and we're here to support you. If you have any further feedback or questions, please don't hesitate to reach out to our Patient Care Team. Thank you for choosing our practice and for taking the time to share this feedback with us! E7 Health
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Review titled Amazing General Practioner
Rated 5 stars out of 5
by Kute - Posted on 25 April 2024
The General Practitioner demonstrates amazing patient care. Her professionalism and dedication for patient wellbeing is second to none. This is further highlighted with patient aftercare where she left no stone unturned in delivering the best possible service from a National Health Service Doctor. Will definitely be going back and recommending her to family & friends. Well done with her appointment at the Practice. A further small mention for the Practice Manager, who demonstrated outstanding senior leadership in following up patient concerns around waiting times, polite and professional and the go to person for all non-clinical matters.
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 April 2024
Dear Kute, Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with our surgery. Providing excellent patient care is our top priority, and we're delighted to hear that the GP you saw demonstrated professionalism and dedication to your well-being. Your feedback regarding the aftercare and attention to patient concerns further highlights our commitment to providing the best possible service. We're happy to hear that you'll be returning and recommending our surgery to your family and friends. We're also grateful for your mention of our Assistant Practice Manager, Tia, who plays a crucial role in ensuring smooth operations and addressing patient concerns. We will be pleased to share your kind feedback with our team in our upcoming team meeting. Thank you for choosing our practice. E7 Health