First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
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Reviews
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Review titled Short and efficient
Rated 5 stars out of 5
by Mr Alex M Kaye - Posted on 18 December 2023
Checked in via working screen. 5 minutes later I received my jab and was out the door. Practitioner was friendly and efficient
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Alex, Thank you for taking the time to share your positive experience with our practice. We are thrilled to hear that your check-in process was smooth and you received your jab promptly after your arrival. We really appreciate your acknowledgement of the practitioner's friendliness and efficiency; if you know the name of the member of staff you saw, please let us know so that we can share your kind feedback with them directly. If there's anything specific you appreciate about our services or if you have any further feedback you would like to share with us, please do let us know. Patient satisfaction is of the utmost importance to us and we look forward to continuing to provide you with excellent care in future. Thank you again for your review and for choosing our practice. E7 Health
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Review titled Needs improvement
Rated 2 stars out of 5
by Display name - Posted on 07 December 2023
It is very difficult to have any continuity in terms of treatment by practitioners. . Prior to transferring to e7. I was with lord lister practice, grossly inadequate I agree, but at least both doctors knew me by and I didn’t have to relate my complicated medical history every time I needed a consultation. I supposedly have had a named doctor for the last 3 years but have yet to see him. On two occasions I have been given an annual review within weeks of each other. As the titles were slightly different I did go to both only to discover the questions were identical and inappropriate given my medical condition. The outside agency employed to carry out these surveys had no access to medical records and was clearly disturbed and bemused by response to dietary habits (I cannot swallow and am intravenously fed, have been for 16 years). To conclude there are just too many practitioners employed on too part-time a basis for this practice to approach ‘good’ despite the caring attitude of many working in this practice.
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for sharing your feedback; we appreciate your honesty about your experiences with our practice. We sincerely apologise for any shortcomings you've encountered and we value your input as it helps us identify areas for improvement. We understand the importance of continuity in treatment and we apologise for any inconvenience you've experienced. Your concerns about the annual review questions being repetitive and not reflective of your medical condition are noted. We will review our processes to ensure that such instances are minimised in the future. Regarding the difficulty in seeing your named doctor, we understand the importance of a consistent healthcare provider. If you have a preference to see a particular doctor, please indicate your choice on the online form when requesting an appointment. Our dedicated digital team will make every effort to accommodate your request, prioritising your choice whenever possible. It is important to note that while we strive to honour your preferences, our primary goal is to ensure that all patients are seen in a safe and timely manner. If, for any reason, your preferred doctor is not available within a timeframe that aligns with your health needs, we may recommend an alternative clinician to address your concerns promptly. Your well-being and timely access to care remain our top priorities. We'll address this issue with our Digital team to ensure that you have the opportunity to consult with your named doctor where possible, moving forward. If you have additional feedback you would like to share with us, please feel free to contact us directly to speak with our Assistant Practice Manager, Tia. We are committed to making improvements based on patient feedback and ensuring that your experience with our practice meets your expectations. Thank you for bringing these matters to our attention. We appreciate your ongoing trust in our services. E7 Health
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Review titled Very helpful GP
Rated 4 stars out of 5
by Denitsa Peneva - Posted on 08 December 2023
Even though my appointment was delayed about 30min, the doctor was very attentive and professional. My only recommendation is regarding reception staff, they always look like "why you bothering me now".
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Denitsa, Thank you for sharing your feedback about your recent experience at our practice. We appreciate your positive comments about the helpfulness, attentiveness and professionalism of the doctor you saw on your visit. We sincerely apologise for the delay in your appointment and your experience with our reception staff. We understand the importance of respecting your time and are always working to improve the service that we offer our patients; we will ensure that this information is fed back to allow us to explore ways that we can prevent this from happening in future. Your point regarding the reception staff's attitude is valuable feedback and we will address this matter with our Patient Care Team to ensure that they maintain a welcoming and supportive atmosphere for our patients. If you have any further feedback or suggestions on how we can improve our service, please feel free to share your thoughts with us. Your satisfaction is important to us and we look forward to continuing to provide you with excellent care and service in future. Thank you for choosing our practice and for sharing your honest feedback. E7 Health
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Review titled Grest practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
Friendly staff building was clean plenty of chairs for sitting also had toilets which was good. But also feel some rooms sre empty and could be used for other things like blood test so all done in one place.
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your positive feedback about our practice. We are pleased to hear that you found our staff friendly and the building clean and well-equipped. Your suggestion regarding utilising available rooms for services like blood tests is valuable; we appreciate your input and we continually strive to enhance the efficiency and convenience of our services. Thank you for this feedback. If there's anything specific you appreciate about our services or if you have any further feedback, please feel free to share. Your satisfaction is important to us. Thank you for choosing us to keep you healthy. E7 Health
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Review titled Great patient care
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2023
I requested a non-urgent GP appointment via the online system. I then received a telephone call from a very pleasant and professional receptionist who offered me a GP appointment. My appointment was with a GP who took the time to listen to me and explain everything and was so kind and compassionate. Thanks so much.
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for sharing your positive experience with our practice. We're delighted to hear that you had a great experience from the moment you requested a non-urgent GP appointment. Our team strives to provide pleasant and professional service and we're glad that the admin team member and GP both made you feel well-cared for. Clear communication, compassion, and attentive listening are central to our approach and we appreciate your acknowledgment. We are glad that we were able to meet or even exceed your expectations and provide exceptional patient care. If there's anything specific you appreciate about our services or if you have any further feedback, please feel free to share. Your satisfaction is really important to us and we look forward to continuing to provide you with excellent care in future. Thank you for choosing our practice. E7 Health
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2023
Doctor attended really fast and cared a lot about my health issues, it took me only one day to see the doctor and get the right treatment. Also had blood tests just the next morning and the results where available the same day.
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your positive experience with our practice. We are thrilled to hear that you received great service and that the doctor attended to your health issues promptly. Efficient and thorough care are priorities for us and we're pleased that you could see the doctor and receive the right treatment within one day of your appointment request. We really hope that our team met and even exceeded your expectations! If there's anything specific you really appreciate about our services or if you have any further feedback for us, please feel free to share your thoughts. Your satisfaction is important to us and we look forward to continuing to provide you with excellent care. Thank you for choosing our practice. E7 Health
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
My appointment was in time. The practitioner I visited was very kind and friendly, she was very good with taking my blood pressure. Gave me the reassurance I needed when asking regarding blood tests that I need.
Visited November 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for sharing your positive experience with our practice. We're pleased to hear that your appointment was on time and you had a good experience with the practitioner you visited. Kindness, friendliness and clear communication are essential aspects of the care we strive to provide and we're glad that you felt reassured about your blood tests during your visit. Our team is always working to improve the service that we offer our patients and we are glad that the team met your expectations on your recent visit. If there's anything specific you really appreciated about our services or if you have any feedback on ways we can improve, please feel free to share your thoughts. Your satisfaction is important to us and we look forward to continuing to provide you with excellent care in future. Thank you for choosing our practice. E7 Health
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Review titled Caring and thorough doctors
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2023
I received excellent, caring and thorough care for myself and my baby daughter during my most recent appointment. Including taking the time to hear all of my concerns and then following up with a call to let me know my referral to see a dermatologist had been booked. This is great because sometimes the referral/booking service when you do it yourself is confusing. I also left with the tools to manage my daughters skin condition and a prescription ready to pick up at the pharmacy. Perfect !
Visited November 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your positive experience with our practice. We are delighted to hear that you received excellent, caring, and thorough care for both yourself and your baby daughter during your recent appointment. Our commitment to addressing all concerns and ensuring comprehensive care for all patients is at the forefront of what we do and we're pleased that you felt well-supported during your visit. We understand the importance of clear communication and efficient follow-up and we're glad that the process of your dermatologist referral was made straightforward for you. If there's anything in particular you appreciated about our services, or if you have any feedback on ways we can further improve, please do let us know. Your satisfaction is important to us and we look forward to continuing to provide you and your family with excellent care. Thank you again for your review. E7 Health
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 November 2023
I was seen within 5 minutes of the appointment time. The GP took time to explain my condition; and put my mind at ease by reassuring me that my condition was common for someone of my age.
Visited November 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for sharing your positive experience with our practice. We're pleased to hear that you were seen promptly, within 5 minutes of your appointment time and that the GP you saw took the time to explain your condition, providing reassurance about its commonality for someone of your age. We are committed to providing extraordinary care for all of our patients and we hope that your experience met your expectations. If there's anything specific you really appreciate about our services, or if you have any feedback on areas which still need improvement, please feel free to share your thoughts with us. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent care. Thank you for choosing our practice. E7 Health
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 November 2023
I was seen the same day, for an ear infection good doctors would recommend this surgery. Friendly staff and clean surgery. Thanks
Visited November 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your positive experience with our practice. We are pleased to hear that you were seen on the same day for an ear infection and that you found our doctors good. We appreciate your recommendation and are glad to know that our staff were friendly and the surgery was clean. If you have any feedback on areas you think still need improvement, please feel free to share your thoughts with us; we are always looking for ways to continually improve the services we provide. Thank you again for your thoughtful review and for choosing our practice. We look forward to continuing to provide you with excellent care. E7 Health