First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great patient care manager
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
Thanks to the patient care manager who is polite, respectful, professional and always ready to help; so efficient. She takes the time to patiently listen to me and explain everything clearly. The patient care manager always treats me with kindness and compassion; her passion for helping patients and their carers shines through in abundance. Thank you so much.
Visited July 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your positive experience and for your recognition of our Patient Care Manager, Tia. We are thrilled to hear about the excellent care and support you've received from her. Your kind words about Tia’s professionalism, efficiency and compassionate approach mean a lot to us and we know she will be thrilled to read your kind feedback. Providing clear communication and attentive support is essential and we are delighted to know that you've experienced this during your interactions with the surgery. If you have any further feedback on how our practice can keep improving, please feel free to share with us. Your satisfaction is really important to us and we look forward to continuing to provide you with outstanding care in future. Thank you for choosing our practice. E7 Health
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Review titled Excellent
Rated 5 stars out of 5
by Samson Edomi - Posted on 09 December 2023
The best gp, I have ever used.good service. All year round. Doctors, nurses, and the entire, staff are great and friendly.They are very warm and welcoming here,as a matter of fact, they make u feel at home.what a great place to come to. I love it.
Visited July 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Samson, Thank you for taking the time to share such a positive review of our practice. We are truly delighted to hear about your experience and we appreciate your kind words. It's wonderful to know that you find our service excellent and that our doctors, nurses and the rest of our staff have left a positive impression on you. Creating a warm and welcoming environment for our patients is important to us and we're thrilled to hear that you feel at home when visiting our surgery. Your satisfaction is our priority and we are grateful for your trust in our surgery. If there's anything specific you appreciate about our practice or if you have any further feedback, please feel free to share. Thank you for choosing our practice and for taking the time to share your experience. We look forward to continuing to provide you with excellent care in future. E7 Health
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Review titled Fantastic e7 health
Rated 5 stars out of 5
by Forida bibi - Posted on 23 May 2024
I would like to take this opportunity to thank you all at e7 health for yor help and warm kindness regarding any treatment I would also like to thank doctors here for on going support and help over many years to this day me and my family are truly grateful for everything!
Visited June 2023
Review titled First 4 Health Group - E7 Health
Replied on 03 June 2024
Dear Forida, Thank you so much for your heartfelt review and kind words! We are thrilled to hear about your positive experiences with our team at E7 Health. Providing warm and compassionate care to our patients is always our top priority and we are glad to have been able to support you and your family over the years. Your gratitude means a lot to us, and we're grateful for the opportunity to keep you healthy. If there's ever anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to provide you and your family with excellent care in the future! E7 Health
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Review titled Poor reception services
Rated 2 stars out of 5
by Anonymous - Posted on 02 June 2023
The GPS I’ve had contact with are very attentive and professional. However trying to navigate through the reception staff is a nightmare . Not only do they try and give medical advice and diagnosis for your symptoms, they also are very obstructive, rude and unprofessional when you call the surgery. Going to the reception in person is no better. They do not acknowledge you and carry on with their own conversations about their personal lives. This surgery is badly let down by the people who are the first point of contact in the true frontline - there is no customer care or empathy. They are dealing with ill people and need to show more kindness and consideration.
Visited June 2023
Review titled First 4 Health Group - E7 Health
Replied on 14 June 2023
Dear Patient, Thank you for sharing your feedback with us. We truly appreciate your recognition of our GPs and are glad to hear that you have found them to be attentive and professional. We are, however, incredibly sorry to learn about the negative experience you have had with our Patient Care team at reception. We understand just how important the team is as the first point of contact and are disappointed to hear that this has been your experience. Please be assured that we take your concerns seriously and are very sorry for any instances where you felt obstructed, or encountered rude and unprofessional behaviour. This is not in line with the standards and values our team works to uphold; we will address your concerns with our team and ensure that further training is provided. We will also reinforce our values of supporting our patients, maintaining a positive attitude, showing compassion, appreciation and treating everyone with respect with our entire team in our upcoming team meeting. We would really appreciate the opportunity to discuss your experiences in more detail; if you are happy to, please contact the surgery to speak with our Patient Care Manager, Tia, in order to gain a full understanding of the events that have taken place. We genuinely appreciate your honest feedback as it helps us to identify areas that require further improvement; we will continue to address these areas internally to prevent them from happening again in future. We are committed to resolving these issues and regaining your trust. Thank you once again for sharing your concerns, and we hope for the opportunity to serve you better in the future. E7 Health
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Review titled Great practice and great service
Rated 5 stars out of 5
by salma - Posted on 25 May 2023
Timing was a littlate but definitely worth the wait, doctor did not rush me and listened. Cant fault him
Visited May 2023
Review titled First 4 Health Group - E7 Health
Replied on 14 June 2023
Dear Salma, Thank you for taking the time to leave us a five-star review. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our team. We apologise for any inconvenience caused by the timing issues and we truly appreciate your understanding. Our team strives to provide an efficient service to all our patients, but occasionally unforeseen circumstances may cause slight delays to our appointments. We appreciate your patience and are delighted to know that the appointment wait was worth it for you. It is fantastic to hear that the doctor took the time to listen to your concerns and did not rush through the appointment. We understand the importance of providing attentive and personalised care; we are dedicated to providing an extraordinary service to all our patients. We appreciate your kind words and your trust in our practice. Thank you once again for your support and for choosing our practice. E7 Health
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Review titled Took time to listen about my knee problem
Rated 4 stars out of 5
by Jean Gale - Posted on 15 November 2023
As above, listened to my concerns about my arthritis in right knee which was confirmed by X-ray. Just waiting to hear about injection in that joint.
Visited May 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Jean, Thank you for sharing your experience with our practice; we appreciate your feedback. We understand the importance of attentive care and we are pleased to hear that our team took the time to listen to your concerns regarding your arthritis in the right knee. We hope that the confirmation through the X-ray provides clarity about your concerns and we understand the anticipation for further information about the injections. Our team is dedicated to keeping you informed and providing you with the necessary support. If you have any further feedback, please feel free to share your thoughts with us. Your well-being is our priority and we look forward to continuing to assist you in your healthcare needs. Thank you for choosing our practice. E7 Health
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Review titled Great practice
Rated 5 stars out of 5
by OLUGBENGA - Posted on 08 May 2024
I am excited with the way of handling patients and care as well. The way I was attending to today about my re-registration is very professional
Visited April 2023
Review titled First 4 Health Group - E7 Health
Replied on 09 May 2024
Dear Olugbenga, Thank you so much for your kind review! We are thrilled to hear that you had a positive experience with us, especially regarding the professional handling of your re-registration. Providing excellent care and service to our patients is always our top priority, and we're glad to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out to us. We truly appreciate your support. E7 Health
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Review titled Information desk
Rated 1 star out of 5
by Mario Sassi - Posted on 13 December 2022
Disgraceful. I asked about the results for my heart check. Few good minutes they told me "no", No record, no result. I left but I turned. I knew it's something wrong. I explained them again that all the details about the hospital appointment I have them from the desk, not letter or text, time, place,date. " The data has gone " I've been told. In 21 century?!? In the end they find the hospital test result, but I couldn't have it. Please rise your professional standard. It's unexptable. The secrecy of my own health is ridiculous. Do your job, that's all I ask. No test result, but if you insist they will find it. Ridiculous! I really hope that my heart is good enough until 28 of December when someone will bother to explain the result. Do you ackt in the same way always? If yes that's a tragedy.
Visited December 2022
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Mario, I want to express our sincere apologies for the challenges you encountered in obtaining information about your test results. We deeply regret any frustration or concern this may have caused. We understand the importance of timely communication regarding your health and we are genuinely sorry for the inconvenience you experienced during your visit. Please be assured that we take your feedback seriously and we are actively addressing the issues raised to prevent similar occurrences in the future. It's important to note that while we do our best to facilitate the timely retrieval of test results, the turnaround time for results is unfortunately beyond our immediate control. Our team is committed to following up on results and will contact you to discuss any findings when they are returned. We appreciate your understanding in this matter. Your health is our top priority and we are dedicated to improving our communication processes to better serve you. We are here to address your concerns and ensure a more seamless experience in the future. Once again, we apologise for any inconvenience and we appreciate your patience. E7 Health
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Review titled Arrogant and non caring.
Rated 2 stars out of 5
by Anonymous - Posted on 13 October 2022
Trying to raise a change in my perscription that I was not consulted on. Filled out forms 3 times.. text response did not answer query. After ringing , the so called receptionist was rude, when I said I thought it might be an admin error, eventually promised me a phone call , from , I hope a doctor, I never see the same one twice, to discuss any changes in my repeat perscriptions. Arrogance seems to be the watchword with the receptionists at this surgery. Impossible to try and get a face to face consultation.
Visited October 2022
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, We sincerely apologise for the experience you had and appreciate you bringing it to our attention. We are genuinely sorry that you felt our service fell short of your expectations, and we take your feedback seriously. It is disheartening to hear about the challenges you faced in trying to raise a change in your prescription and the difficulties in getting a satisfactory response. We understand the importance of clear communication and responsiveness and we regret any frustration this may have caused. We are committed to providing quality care and ensuring that our patients feel heard and supported and we will be sure to address your concerns with our admin team as part of our commitment to continuous improvement. Thank you for bringing this to our attention. We value your feedback and we are dedicated to making improvements to enhance the patient experience. E7 Health
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
Very organised Helpful Good practice. And customer care service Reminds when the appointment before times coming good service all round. Be on the expectation. That's I always want.
Visited October 2022
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your positive experience with our practice. We are delighted to receive your feedback and learn that you find our surgery to be very organised, helpful and that you appreciate our patient care service. It's wonderful to know that our appointment reminder service has been beneficial to you and that you appreciate being kept informed about your appointments. We are so pleased that our team has been able to meet your expectations and that you feel you always receive the service you desire. If there's anything specific you appreciate about our services or if you have any further feedback, please feel free to share your thoughts with us. Your satisfaction is essential to us, and we look forward to continuing to provide you with excellent care in future. Thank you for choosing our practice. E7 Health