First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
The nurses is very professional in all aspects of their job. Asked questions how I’m feeling, any problems. Very gentle when taking off my bandage and putting gloves on often at each stage. The treatment room is very clean. The receptionist are very polite
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 27 March 2024
Dear Patient, Thank you so much for your glowing 5-star review! We're delighted to hear about your positive experience with our nurses and receptionists. We are committed to providing excellent care to all our patients and are pleased to hear that your professionalism, gentleness, and cleanliness of our team and surgery stood out to you on your recent visits. We're pleased that our nurses were attentive to your needs and provided gentle care during your visit and your kind words about our receptionists' politeness are greatly appreciated. We strive to create a welcoming and courteous atmosphere from the moment you walk in. Thank you for choosing our practice and for taking the time to share your feedback with us. If you have any questions or require assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future! E7 Health
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Review titled Long waiting time for appointment
Rated 4 stars out of 5
by Gabriella Rosenfeld - Posted on 03 February 2024
I was very happy with my GP as he listens, he cares, he is interested-, and invested in to figure out what could be the health issue and the root cause of it. And he is acting accordingly, he refers the patient for further investigations, tests, etc.... My only issue with the practice is the long waiting time to be able to get an appointment. I rarely visit the practice but when I do it's almost completely empty! So I don't understand why I can't be seen by a doctor on the same day in this practice if I need a medical help for a health issue? Why do I need to go to an A&E in a hospital and put an extra pressure to an already extremely busy medical team when I'm not in life threatening condition but my health issue still needs inspection and can't wait for a week to seen by s medical professional?????
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 19 February 2024
Dear Gabriella, Thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience with your GP and felt listened to and cared for during your visit. We understand your concerns regarding the waiting time for appointments, and we apologise for any inconvenience this may have caused. While our waiting room may appear empty at times, it doesn't necessarily reflect the availability of our clinicians, as they may be attending to patients via telephone clinics, handling administrative tasks, or specific appointment types that require longer durations. Regarding your concern about being seen on the same day, we want to assure you that your health and well-being are our top priorities. While we strive to offer same-day appointments where possible, there are occasions when it may not be feasible due to existing commitments or the nature of the health concern. In such cases, our team may refer patients to the A&E department if the health issue requires urgent attention or specialised treatment that we cannot provide, or if we do not have an available appointment within a suitable time frame for the specific health concern mentioned. We apologise for any inconvenience or confusion this may cause and assure you that we are constantly working to improve our appointment scheduling processes to better meet the needs of our patients. Thank you for your understanding and for trusting us with your healthcare needs. If you have any further concerns or questions, please don't hesitate to reach out to us directly to speak with our Patient Care team or a site manager. We appreciate your feedback and are committed to addressing your concerns to ensure your continued satisfaction with our services. E7 Health
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Review titled Very good practice
Rated 5 stars out of 5
by Levi Richardson - Posted on 03 February 2024
Great service good advice on on the procedure and what else I need to do very happy with my experience.
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 19 February 2024
Dear Levi, Thank you for taking the time to leave us such a positive review! We are delighted to hear that you had a great experience with us and that you were satisfied with the service you received. We are committed to providing excellent care and ensuring our patients feel informed and supported throughout, so we're thrilled to know that you found our advice helpful and that you left feeling happy with your overall experience on your recent visit. If you have any further questions or need additional support, please don't hesitate to reach out to us. We are here to help and look forward to serving you again in the future. Thank you again for your review. E7 Health
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Review titled Excellent treatment
Rated 1 star out of 5
by Nassib Grizi - Posted on 16 February 2024
My appointment was fixed within a week of my request to see my GP. The reception was courteous and helpful. The GP was thorough and he explained very clearly what I need to do to stay healthy.
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 19 February 2024
Dear Nassib, Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding your recent visit, particularly regarding our courteous and helpful reception staff and the thoroughness of our GP. We're delighted to hear that you found your appointment process efficient and that you received clear guidance on maintaining your health. However, we noticed that despite your positive experience, you awarded us a one-star rating. We understand that everyone's expectations vary and we strive to consistently exceed them. If the one star was awarded in error, we would be delighted if it could be updated to reflect your positive comments. Alternatively, if there's anything specific that you believe we could improve upon to warrant a higher rating, please feel free to let us know. Your satisfaction is important to us and we're committed to making any necessary adjustments to ensure that your future experiences with us are nothing short of excellent. Once again, thank you for your feedback; we hope to have the opportunity to meet your expectations in future. E7 Health
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Review titled Great practice
Rated 5 stars out of 5
by Christopher thomson - Posted on 16 February 2024
Phoned the Doctors about a chest complaint receptionist was pleasant and very efficient got a face to face to see a Doctor same day As always the Doctor listened to what I had to say and explained everything to me he was extremely professional and again very pleasant Can’t praise this practice enough Thank you for looking after me
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 19 February 2024
Dear Christopher, Thank you so much for your glowing review! We are thrilled to hear that you had a positive experience during your recent visit to our practice. Ensuring our patients receive prompt and efficient care is a top priority for us, so we're delighted that our receptionist was able to assist you promptly and pleasantly. We're also pleased to hear that you were able to see a doctor the same day for your chest complaint. It's wonderful to know that our doctor listened to your concerns attentively and provided clear explanations, maintaining a high level of professionalism throughout your visit. Your comfort and understanding are important to us and we're thrilled that we could meet your expectations. Thank you for your kind words and for trusting us with your care. We truly appreciate your kind feedback and look forward to continuing to provide you with excellent service in the future. E7 Health
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Review titled Good practice
Rated 5 stars out of 5
by Rona Lotan - Posted on 20 February 2024
I was seen quickly by a lovely well mannered nurse that was kind, professional and quick. The experience was stressful free.
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 20 February 2024
Dear Rona, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you had a stress-free visit and received prompt and courteous care from our nurse. Providing exceptional service and ensuring our patients feel comfortable and well-cared for is always our top priority. We appreciate your kind words and look forward to continuing to serve you with the highest standards of care. If you ever need anything in the future, please don't hesitate to reach out to our Patient Care team. Thank you again for your kind review. E7 Health
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Review titled Excellent care and Experience
Rated 5 stars out of 5
by Auram Freese-Desforges - Posted on 07 February 2024
The practice is always very communicative and helpful. They send plenty of reminders for appointments which is great, they are quick to call and make sure appointment times work for the patient and quick to communicate if anything needs to be changed with appointment times. I never have to chase for information, everything is always easily available and they have great communication with hospitals and my psychiatrist to ensure my documentation and patient records are kept up to date. My GP is also very helpful, clear, and keen to help. My last visit regarding my ADHD was helpful and he was keen to set up a shared care agreement to ensure I get the best care and easiest access to my medication. There are also never any delays when I need to refill my prescriptions. I think they are a great practice and I feel lucky to be their patient.
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 19 February 2024
Dear Auram, Thank you so much for your incredibly positive review! We are truly grateful for your kind words and are thrilled to hear about your exceptional experience with our practice. Ensuring clear and consistent communication with our patients is a top priority for us, so we're delighted to know that you find our reminders helpful and appreciate our proactive approach to scheduling appointments. It's wonderful to hear that you never have to chase for information and that everything is easily accessible to you. We're also glad to hear that you've had positive interactions with your GP regarding your ADHD care; collaborating on a shared care agreement demonstrates our commitment to providing you with the best possible care and ensuring easy access to your medication. Thank you for trusting us with your healthcare needs. We are fortunate to have you as our patient and we're dedicated to continuing to provide you with excellent service and support. E7 Health
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Review titled Friendly, professional, quick and caring treatment
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2024
I went in to see one of the practice nurses for a test and she was friendly, professional, clear when helping me understand what was going on and setting expectations and took time to remind me about and talk through other related health questions that came up on the system. This was for a regular test; booking it was quick and easy as the practice sent me a link with different appointment options which made it easy to decide around around my schedule.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 January 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your visit to our practice was met with friendliness, professionalism and efficient service. It's wonderful to know that the Nurse you saw for your appointment provided clear explanations and took the time to address your health questions. We're pleased that the booking process was convenient for you and we really appreciate your feedback on the appointment options sent to you. If you ever have more questions or need further assistance, feel free to reach out to our Patient Care Team. We are dedicated to providing excellent care and support for your patients. Thanks again for your kind review! E7 Health
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Review titled Disliked the service
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2024
I felt undercut by the doctor who treated me; she did not listen to me and was smirking when I tried to explain what was wrong with me. While not all surgeons operate in this manner, the one performing this clinic was not professional.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 January 2024
Dear Patient, Thank you for sharing your feedback; we are very sorry to hear about your experience. We take your concerns seriously and we would like the opportunity to address them further. As your review is posted anonymously, we encourage you to reach out to our Assistant Practice Manager so we can gather more details and investigate the matter thoroughly. We are committed to providing a professional and attentive service and your feedback helps us identify areas for improvement. Please contact our Patient Care Team who will schedule a call with the manager for you. Your insights are valuable and we truly appreciate the opportunity to address your concerns directly. Thank you for bringing this to our attention. E7 Health
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Review titled Injection
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
There was a nurse but she was amazing and very helpful. I had lots of doubts and questions she has explained to me well.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 January 2024
Dear Patient, Thank you for taking the time to leave us a 5-star rating and for sharing your positive experience with us! We're delighted to hear that our nurse provided amazing and helpful support during your injection appointment. Clear communication and addressing your doubts and questions are important aspects of our service and we are glad she could provide the support you needed. If you ever have more questions or require further assistance, don't hesitate to reach out to our Patient Care Team. Thank you again for your review; we appreciate your trust in our surgery. E7 Health