First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
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Reviews
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 January 2024
The GP carried out a number of examinations of the condition I went to the surgery about and explained what he was doing and what he was looking for. He also took time to discuss a secondary issue that was of concern to me.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your feedback about your recent visit to our practice. We appreciate your 4-star rating and are pleased to hear that your GP conducted thorough examinations, providing explanations of the procedures and discussing your primary concern. We strive to deliver high-quality care and ensure that our patients are informed and comfortable during their visits. It's great to know that the GP took the time to address your primary issue and also discuss a secondary concern that was on your mind. If there are any specific areas where we can improve or if you have additional feedback, please feel free to reach out. We value your input and we are committed to continually enhancing our services. Thank you for choosing our practice. E7 Health
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Review titled Really great practice
Rated 5 stars out of 5
by Chris Thomson - Posted on 04 January 2024
Had blood test to check steroid induced diabetes Diabetes nurse I saw was very reassuring and professional in looking after me explaining that I need to have the level of diabetes check every week while on steroids. From the lovely diabetic nurse to receptionist and doctors every one seems to go out of their way to help you. Thank you E7Health
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Chris, Thank you for taking the time to share your positive experience with our practice. We appreciate your five-star rating and are delighted to hear that you had a great visit. It's wonderful to know that our diabetes nurse provided you with reassurance and professionalism during your blood test. We understand the importance of regular checks and are pleased that our team is actively supporting your health journey. Your kind words about our diabetic nurse, receptionists and doctors means a lot to us. We strive to create a supportive and helpful environment for our patients and we're grateful for your recognition. Thank you again for taking the time to share your kind feedback about our team. If you ever have further questions or need assistance, please feel free to reach out to our Patient Care Team. Thank you for choosing E7 Health, and we look forward to continuing to provide excellent care for you. E7 Health
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Review titled Lovely people but bad system
Rated 3 stars out of 5
by Anonymous - Posted on 23 January 2024
The health care person we saw was absolutely lovely and helpful and thorough and spent plenty of time. However the fact that I had to make 2 separate appointments one for diabetics annual review and one for diabetes foot check when it could have been one appointment was the start of the stress caused. We then had to collect a urine pot which can’t be dealt with then and there it had to be returned the next day, I had to make separate appointments for blood tests but go to newham hospital and potentially wait for another appointment for someone to cut her long toenails. For an 87 year old who with dementia this is an impossible task, why can the system not deal with all of this together in the same place at the same time. In addition to the fact there’s nowhere to park so have to get taxis there and back. The whole system is making it really difficult to attend appointments, continuous requests to complete questionnaires is a real headache
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 January 2024
Dear Patient, Thank you for taking the time to share your feedback. We truly appreciate your kind words about the member of the team you saw on your visit; we're pleased to hear that your experience with them was positive. We apologise for any stress caused by the need for multiple appointments; our team should have offered a double appointment slot to ensure that both the review and foot check could be completed together. We sincerely apologise that this option wasn't presented to you. We are also sorry that it was an inconvenience that you had to return the urine pot the next day; unfortunately, we are bound by the courier collection times for urine and other samples as they are collected every morning to be taken to the lab and we are not currently able to store these samples overnight. Your concerns about the process for sample drop offs, blood tests and toenail care have been duly noted. We will review these comments with our team to identify opportunities for improvement and to streamline processes wherever possible. We are committed to making necessary adjustments to enhance the overall experience, particularly for our older and vulnerable patients. If you have any further suggestions or concerns, please feel free to reach out to our Patient Care Team. Your experience is valuable to us and we are dedicated to providing better services in the future. Thank you again for taking the time to share your honest review with us. E7 Health
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Review titled Good Practice
Rated 4 stars out of 5
by Mohammad Wasim - Posted on 22 January 2024
This practice is very helpful and I am very happy with the service given. I have had a good experience here.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 January 2024
Dear Mohammad, Thank you for taking the time to share your experience with us and for your positive feedback! We are delighted to hear that you find our practice helpful and that you are very happy with the service provided. Your satisfaction is important to us and we really appreciate your kind words. If you have any specific suggestions for improvement or if there's anything else you would like to share, please feel free to let us know. We are committed to providing the best care possible for our patients. E7 Health
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Review titled Phenomenal Practice
Rated 5 stars out of 5
by Ralph - Posted on 17 January 2024
My GP practice is phenomenal the whole Team starting with the care consideration and dignity afforded to patients by the reception and office team. Every GP I have seen is really professional my regular GP has helped me remove self stigma around my mental health as well as restore dignity and self esteem. He is always thorough, polite, highly professional and skilled in all areas and exceptionally so with mental heath. I feel seen, understood, heard and cared for with dignity as a equal human being. If I have another health issue I can raise it with him and I am sent for checksups, the latest of which found a potentially life threatening aneurism which would never have been found had the test on another area not been done. I owe my recovery and possibly even my life to my GP and the practice team as many men are not cared for to this extent and take their own lives; the biggest killer of men my age in the UK. They are priceless and deserve awards for their professionalism and care.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 January 2024
Dear Ralph, Thank you so much for your heartfelt and positive review! We are truly humbled and delighted to hear about your experience with our GP practice. It's wonderful to know that our team, from the reception and admin staff to every GP you've encountered, has made a positive impact on your healthcare journey. We are especially grateful to hear that your regular GP has played a significant role in addressing your mental health concerns and providing the care and support you needed. Your words about feeling seen, understood, heard and cared for with dignity are incredibly meaningful to us and we are thrilled to have contributed to your recovery. Your story emphasises the importance of comprehensive care and early detection and we're grateful to have been a part of your health journey. If there's ever anything more we can do for you or if you have further feedback, please don't hesitate to reach out to our Patient Care Team. Thank you again for your kind review and for entrusting us with your care! E7 Health
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Review titled caring and respectful
Rated 5 stars out of 5
by Hina Azam - Posted on 11 January 2024
I m with the surgery for last 11 years, never been disappointed. Unfortunately had to move farther but couldn't leave them. They are great people with caring doctors. Really respect for them all from receptionists to doctors. Keep it up guys :)
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Hina, Thank you so much for your heartfelt feedback and the wonderful 5-star rating. We are truly honoured to have been your GP surgery for the past 11 years. We're delighted to hear that our team, from receptionists to doctors, has consistently provided you with caring and respectful service. Your loyalty and kind words mean a lot to us and we are truly grateful for the trust you've placed in our practice. Even though you've had to move further away, your decision to stay with us is appreciated. We remain committed to delivering the best possible care and your feedback inspires us to continue our efforts. If there's ever anything you need or if you have further feedback to share, please don't hesitate to reach out to our Patient Care team. Thank you for being a valued part of our practice and here's to many more years of keeping you healthy! E7 Health
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Review titled Doctor was very kind and reception staff too
Rated 5 stars out of 5
by Marilena Mancarella - Posted on 30 January 2024
The doctor checked my son and she informed me about the therapy. She updated my son allergy information in the system, that was a very good thing to do. She informed me about next steps in case the problem will persist. She was very efficient.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 31 January 2024
Dear Marilena, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that both our doctor and reception staff made your visit a pleasant one. It's fantastic to know that the doctor was not only kind but also took the time to thoroughly check your son and provide you with information about therapy. We really appreciate your acknowledgment of the doctor's efficiency and the clear communication about the next steps in case the problem persists. Our team is dedicated to ensuring that every patient receives the best possible care and it's rewarding to see that reflected in your feedback. If you have any further comments or suggestions, please feel free to share them with us. We are committed to continuously enhancing our service and your feedback is important in guiding us to areas that still require improvement. Thank you again for taking the time to share your feedback with us. We look forward to continuing to provide excellent care for you and your family. E7 Health
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Review titled Incorrect information on system
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2024
I attended to see nurse to be informed my routine test was not due according the system and information on it as my previous test had been entered twice in January and then September 2019. I did not have this test done in September 2019!! I had received an NHS letter to remind me to book this which I always do in the month of January. I insisted it was due - test then done.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for bringing this matter to our attention. We appreciate your positive rating despite the inconvenience you experienced. We sincerely apologise for any confusion caused by the incorrect information on our system. We understand the importance of accurate and up-to-date records and we are actively reviewing and updating our systems to prevent such discrepancies in the future. Your insistence on the due test allowed us to rectify the situation promptly and we appreciate your diligence in ensuring your healthcare needs were met. If you encounter any further discrepancies or have additional concerns, please do not hesitate to reach out to us directly. Your feedback is invaluable in our commitment to delivering accurate and reliable healthcare services for you and all of our patients. Thank you for your understanding; we look forward to continuing to serve you with the highest level of care. E7 Health
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Review titled Kind and thorough GPs
Rated 5 stars out of 5
by Anonymous - Posted on 25 December 2023
Met with a lovely GP for a health check for my baby. She chatted about my concerns with me and explained everything patiently (to a sleep deprived mother that was appreciated) - I left with a plan in place. Excellent!
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for sharing your positive experience with our practice. We are delighted to hear that you had a positive interaction with our GP during your baby's health check appointment. It's wonderful to know that the GP you say took the time to address your concerns, patiently explained everything and provided you with a clear plan. We understand that being a sleep-deprived parent comes with its challenges and our aim is to make your visits as supportive and informative as possible. Your kind words are greatly appreciated and we are here to continue providing excellent care for both you and your baby. If you ever have further questions or concerns, please don't hesitate to reach out to our Patient Care Team. Thank you for choosing our practice and for trusting us to keep you and your family healthy. E7 Health
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Review titled Surgery
Rated 4 stars out of 5
by Anonymous - Posted on 09 December 2023
I find some of the receptionist can be quite rude. When ring up u get told to to go online if if u have tried online, also if it’s about medication they tell u have ti book an app or phone consultation which is fine but it’s always a week wait which isn’t good sometimes as u may require medication before that date
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your review about your recent experience with our surgery. We appreciate your feedback and we sincerely apologise for any inconvenience you've experienced. Our standard procedure is for all requests, including appointments and prescription requests, to be submitted via our online form. We have dedicated teams who review the requests that come in; these teams aim to respond to the online forms within 48 hours of them being submitted. We understand the importance of timely access to medication and appointments and your feedback helps us identify areas for improvement. We do, however, regret the way in which this message was conveyed to you by our team. To address the concerns raised about the reception team, we will collaborate with our Patient Care Team to cultivate a more positive experience for all patients. This includes reinforcing the importance of delivering such messages with utmost clarity and sensitivity to ensure a positive patient experience. Your input is instrumental in our ongoing efforts to refine and improve our service; thank you for highlighting this issue. If there's anything you'd like to discuss further or if you have additional feedback, please feel free to contact us directly to speak with our Assistant Practice Manager, Tia. Your satisfaction is important to us and we are committed to enhancing our services based on patient feedback. Thank you for bringing these matters to our attention; appreciate your ongoing trust in our services. E7 Health