Fordingbridge Surgery
Bartons Road, Fordingbridge, Hampshire, SP6 1RSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great receptionist
Rated 5 stars out of 5
by Jens Lammering - Posted on 15 November 2022
Your Review: Came to the practice for appointment at 11:10 with Dr Arthur on the 14th of November The self check in was not working and reception was very busy There were about 20-25 people sat and stood in reception The receptionist was doing a great job keeping everyone happy and informed An elderly lady in front of me was asking questions about a group that used to support the surgery in some way and The receptionist was very patient in explaining to her that the group was now called ‘friends of Fordingbridge surgery ‘ The elderly lady was adamant that this was incorrect and informed The receptionist of the name of the group The receptionist very eloquently explained to the elderly lady that the group no longer existed and was now superseded by friends of Fordingbridge surgery but the lady sent the receptionist off to find out if anyone knew what had happened to the previous group ! The receptionist did go and speak to a colleague for a Moment and came back to the lady to explain the lady could email in to the surgery and get an answer to her question that way but the elderly lady said ‘No I can’t as no one emails for me ‘ The receptionist once again took the time to give the elderly lady the details of how to make contact and also how she could receive help to send the email. During all of this The receptionist also dispensed ppe masks to two different visitors and had to explain to one of them how the strings work. Throughout all of this The receptionist was softly spoken, polite and didn’t show signs of stress at all ! While people behind me in the queue were muttering and rolling their eyes showing their disapproval of the elderly ladies actions , The receptionist handled the situation in a very emotionally intelligent way sending the lady(who dropped most of her paperwork on the floor before leaving ) off with a smile . The receptionist then served myself and the other visitors saying she apologised for the wait we had ! I told The receptionist she had the patience of a saint and she seemed surprised to hear that ! I saw my doctor and was prescribed antibiotics which I got from your dispensary. While waiting for the antibiotics I popped over to coop and got a few chocolates and biscuits for the staff room as I was really impressed with how well the receptionist and her team were dealing with the challenges the ‘great British public ‘ were offering today. It would be fantastic if someone could find the time to give The receptionist a positive feedback session as I think she is going over and beyond the call of duty ! Thanks again Jens
Visited November 2022
Review titled Fordingbridge Surgery
Replied on 08 December 2022
Dear Jens Lammering. Thank you for your positive feedback regarding your recent visit to the surgery. Thank you also for the goodies you bought, the staff were delighted with them. We have shared your comments with the receptionists and wider surgery team.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2022
A doctor phoned me following my online request and immediately called me in for an emergency appointment to carry out an examination so he could diagnose me and issue a prescription. Kind and knowledgable service. They went out of their way to help.
Visited October 2022
Review titled Fordingbridge Surgery
Replied on 17 October 2022
Thank you for your positive feedback regarding your recent visit to the surgery. We are pleased our new online service, Anima worked for you so well on this occasion. We have shared your comments with the wider surgery team.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
I needed an appointment before 9.30am on a Saturday and that's what I got. It was by phone which was more convenient as I work full time, so a bit difficult to have an in person appointment on a week day. The Doctor was very friendly, understanding and helpful. Explained everything clearly and put my mind at ease. I couldn't ask for a more helpful service.
Visited October 2022
Review titled Fordingbridge Surgery
Replied on 13 October 2022
Thank you for your positive feedback regarding your recent visit to the surgery. We have shared your comments with the wider surgery team.
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Review titled Very efficient, friendly professional doctors and team
Rated 4 stars out of 5
by Anonymous - Posted on 31 October 2022
I had a procedure (for women) that was never going to be very comfortable or easy, the practice were informative, kind, patient and just lovely. It made the whole experience a lot better..!
Visited October 2022
Review titled Fordingbridge Surgery
Replied on 01 November 2022
Thank you for your positive feedback regarding your recent visit to the surgery. We have shared your comments with the wider surgery team
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Review titled Quick service
Rated 5 stars out of 5
by R SHEPPARD - Posted on 06 September 2022
Quick access to a face to face appointment via the new online consultation service resulted in a referral to hospital.. thank you Fordingbridge Surgery :)
Visited September 2022
Review titled Fordingbridge Surgery
Replied on 13 October 2022
Thank you for your positive feedback regarding your recent visit to the surgery. We have shared your comments with the wider surgery team.