Four Oaks Medical Centre
Carlton House, 18 Mere Green Road, Sutton Coldfield, West Midlands, B75 5BSContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Four Oaks Medical Centre.
Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Chris L - Posted on 22 June 2024
I booked an online appointment and received a face-to-face consultation with a friendly doctor who listened carefully to my symptoms and engaged fully with me on a care plan.
Visited June 2024
Review titled Four Oaks Medical Centre
Replied on 24 June 2024
Dear Chris Thank you for your lovely feedback. I always appreciate it when patients let us know when staff have given them excellent care. Would you mind emailing me on nhsbsolicb.scgpfeedback@nhs.net the GPs name or your details and the date of the appointment? I can then share your feedback directly with the GP. Kind regards Nicki Frost Service Delivery Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Laura Rowley - Posted on 20 March 2024
I am so grateful for the help and advice provided to my daughter today. She was in pain and very distressed after an outbreak of eczema around her eyes. I was able to make a same day appointment with a doctor at our usual surgery. The doctor was extremely helpful, reassuring my daughter and providing practical advice. We didn’t feel rushed and we were able to ask all of the questions we wanted to raise with the doctor. The reception staff were also very friendly and helpful.
Visited March 2024
Review titled Four Oaks Medical Centre
Replied on 24 June 2024
Dear Laura Thank you so much for your lovely feedback. I always appreciate it when patients take the time to share their experiences when our staff have given excellent patient care. I will share this with the team. Kind regards Nicki Frost Service Delivery Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Ranjit Bindarh - Posted on 11 March 2024
Overwhelmed by the compassion and consideration shown by the doctor I had an appointment with. Listened attentively and showed real understanding of the issue raised.
Visited March 2024
Review titled Four Oaks Medical Centre
Replied on 24 June 2024
Dear Ranjit Thank you so much for your lovely feedback. I always appreciate it when patients take the time to share their experiences when our staff have given excellent patient care. I will share this with the GP and the wider team. Kind regards Nicki Frost Service Delivery Manager
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Review titled Praise for ANP R
Rated 5 stars out of 5
by Zoe bishop - Posted on 28 March 2024
I wanted to send my thanks to a very thorough and friendly anp R from the Sutton group practice who has not only been brilliant in her care with my young son but also acknowledged me being poorly and got me in the system and receiving care for pneumonia. I wanted to acknowledge how grateful I am for the care we have received from R who strives to do the best job she can even in these challenging times
Visited March 2024
Review titled Four Oaks Medical Centre
Replied on 24 June 2024
Dear Zoe Thank you so much for your lovely feedback. I always appreciate it when patients take the time to share their experiences when our staff have given excellent patient care. I will share this with R and the wider team. Kind regards Nicki Frost Service Delivery Manager
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Review titled Professional and caring Doctor
Rated 5 stars out of 5
by J Boyle - Posted on 14 March 2024
I saw a Doctor today whom I have seen before for an ongoing condition. She was very thorough, kind and caring towards me! This Doctor remembered my condition and has tried on several occasions to improve my treatment. Thank you so much for your continued support and the support of the whole Four Oaks Medical Centre team!
Visited March 2024
Review titled Four Oaks Medical Centre
Replied on 24 June 2024
Dear J Boyle Thank you so much for your lovely feedback. I always appreciate it when patients take the time to share their experiences when our staff have given excellent patient care. I will share this with the GP and the wider team at Four Oaks. Kind regards Nicki Frost Service Delivery Manager
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Review titled What's happened?
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
I have tried for 4 days. Still no luck at all Am very concerned about my health "This surgery is now closed" answer phone message 20 minutes before surgery due to close. Dire
Visited February 2024
Review titled Four Oaks Medical Centre
Replied on 01 March 2024
Dear Anonymous I am sorry to hear of the issues you have experienced. I am unsure from your review how you have tried to book an appointment. The easiest option to book GP appointments is to use our online booking system which is open Monday to Friday from 7.30am to 12.00pm. This can be accessed using the details below; https://www.suttoncoldfieldgp.nhs.uk/health-information/book-an-appointment/ You will need to complete a form and at the end you will either be offered an appointment with a GP or other healthcare practitioner or receive a call from a GP. You can still book appointments by telephone if you aren't able to do the above. Thank you for letting us know about our phone message, this is an error and is being rectified. If you would like to discuss your concerns further, please contact a member of the management team either via the surgery or via email at nhsbsolicb.scgpfeedback@nhs Regards Nicki Frost Service Delivery Manager
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Review titled Great Practice
Rated 5 stars out of 5
by TONY HALL - Posted on 29 February 2024
I presented with a suspected stroke on 15/02/2024. Practice staff immediately tried to arrange an ambulance for me. After discussion with the ambulance coordinator I was referred back to the Practice. Staff then arranged for me to have an emergency appointment with a local doctor who subsequently advised that I go to A&E which I did. I cannot thank the Practice staff enough for their prompt action.
Visited February 2024
Review titled Four Oaks Medical Centre
Replied on 01 March 2024
Dear Mr Hall Thank you for your positive feedback on your experience at the practice. I will share this with the wider team. Regards Nicki Frost Service Delivery Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Mr Smith - Posted on 04 July 2024
It is always helpful to get quickly help to me with the questions and difficulties I’m having find me the correct solution help for my painful experiences I’m so grateful for the care and support shown Thank you
Visited February 2024
Review titled Four Oaks Medical Centre
Replied on 25 July 2024
Dear Mr Smith Thank you very much for your lovely feedback ,I will pass your comments on to my colleagues at the practice Nicky Redshaw Complaints Lead
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Review titled New services
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
I completed the online appt booking request as I have a non- urgent migraine. The triage system worked well and a Dr called a few hours later as they were more concerned than I was! Friendly and helpful doctor who gave me advice for moving forward. I appreciate how busy they are and was impressed with the process.
Visited January 2024
Review titled Four Oaks Medical Centre
Replied on 01 March 2024
Dear Patient Thank you for your positive feedback regarding our online appointment booking system. I will share your feedback with the wider practice team. Regards Nicki Frost Service Delivery Manager
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Review titled Great phone appointment
Rated 5 stars out of 5
by H Turner - Posted on 07 January 2024
Great phone appointment. I needed antibiotics which doctor prescribed and he also took extra time to call me back to confirm the prescription had been sent to my chosen pharmacy and also to talk to me about my pregnancy and give me details of flu jab which I really appreciated.
Visited January 2024
Review titled Four Oaks Medical Centre
Replied on 01 March 2024
Dear H Turner Thank you for your positive feedback regarding your GP telephone appointment. I will share your feedback with the wider practice team. If you would like me to pass your comments directly to the Doctor involved, please contact me via nhsbsolicb.scgp@nhs.net I will need your details and the date and time of the appointment. Regards Nicki Frost Service Delivery Manager