Four Oaks Medical Centre
Carlton House, 18 Mere Green Road, Sutton Coldfield, West Midlands, B75 5BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Online Booking is great
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2024
I used the online booking yesterday. No telephone queue, clear and easy ‘symptoms check’, quick and easy booking. It made the whole process simple, efficient and fast. If you can use it; then do try it!
Visited December 2024
Four Oaks Medical Centre has not yet replied.
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Review titled Excellent Customer Service
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2024
I visited the surgery on 02/08/24 to book an appointment and the person on reception was so friendly and eager to please. It was definitely service with a smile with excellent customer service skills an asset to the surgery for sure! Thank you.
Visited August 2024
Review titled Four Oaks Medical Centre
Replied on 05 August 2024
Dear Patient Thank you so much for your lovely comments - we really appreciate it when someone takes the time to feedback to us. I will make sure the team at Four Oaks see your kind words Nicky Redshaw Complaints Lead
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Review titled Excellent Service
Rated 5 stars out of 5
by Tim - Posted on 19 August 2024
I have not booked a doctor's appointment for many years, and after all that you read in the news I was dreading trying to get an appointment when I felt ill. I tried the online "book an appointment" facility, and after going through a series of questions I was pleasantly surprised to be offered one at 8:30am that day. I turned up for my appointment, and after asking a number of questions and examining me, the doctor was able to diagnose me with shingles, and sent a prescription to the local chemist and also gave me guidance on how to look after myself. All in all an excellent service, and far better than I was expecting.
Visited August 2024
Four Oaks Medical Centre has not yet replied.
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Review titled face to face Drug Review at surgery
Rated 4 stars out of 5
by Geraldine Grundy - Posted on 22 August 2024
I had a drug annual review with a doctor yesterday. The Doctor was very professional, listened & put me at ease. She was also very thorough. As an anxious patient it was very reassuring.
Visited August 2024
Four Oaks Medical Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Chris L - Posted on 22 June 2024
I booked an online appointment and received a face-to-face consultation with a friendly doctor who listened carefully to my symptoms and engaged fully with me on a care plan.
Visited June 2024
Review titled Four Oaks Medical Centre
Replied on 24 June 2024
Dear Chris Thank you for your lovely feedback. I always appreciate it when patients let us know when staff have given them excellent care. Would you mind emailing me on nhsbsolicb.scgpfeedback@nhs.net the GPs name or your details and the date of the appointment? I can then share your feedback directly with the GP. Kind regards Nicki Frost Service Delivery Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Laura Rowley - Posted on 20 March 2024
I am so grateful for the help and advice provided to my daughter today. She was in pain and very distressed after an outbreak of eczema around her eyes. I was able to make a same day appointment with a doctor at our usual surgery. The doctor was extremely helpful, reassuring my daughter and providing practical advice. We didn’t feel rushed and we were able to ask all of the questions we wanted to raise with the doctor. The reception staff were also very friendly and helpful.
Visited March 2024
Review titled Four Oaks Medical Centre
Replied on 24 June 2024
Dear Laura Thank you so much for your lovely feedback. I always appreciate it when patients take the time to share their experiences when our staff have given excellent patient care. I will share this with the team. Kind regards Nicki Frost Service Delivery Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Ranjit Bindarh - Posted on 11 March 2024
Overwhelmed by the compassion and consideration shown by the doctor I had an appointment with. Listened attentively and showed real understanding of the issue raised.
Visited March 2024
Review titled Four Oaks Medical Centre
Replied on 24 June 2024
Dear Ranjit Thank you so much for your lovely feedback. I always appreciate it when patients take the time to share their experiences when our staff have given excellent patient care. I will share this with the GP and the wider team. Kind regards Nicki Frost Service Delivery Manager
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Review titled Praise for ANP R
Rated 5 stars out of 5
by Zoe bishop - Posted on 28 March 2024
I wanted to send my thanks to a very thorough and friendly anp R from the Sutton group practice who has not only been brilliant in her care with my young son but also acknowledged me being poorly and got me in the system and receiving care for pneumonia. I wanted to acknowledge how grateful I am for the care we have received from R who strives to do the best job she can even in these challenging times
Visited March 2024
Review titled Four Oaks Medical Centre
Replied on 24 June 2024
Dear Zoe Thank you so much for your lovely feedback. I always appreciate it when patients take the time to share their experiences when our staff have given excellent patient care. I will share this with R and the wider team. Kind regards Nicki Frost Service Delivery Manager
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Review titled Professional and caring Doctor
Rated 5 stars out of 5
by J Boyle - Posted on 14 March 2024
I saw a Doctor today whom I have seen before for an ongoing condition. She was very thorough, kind and caring towards me! This Doctor remembered my condition and has tried on several occasions to improve my treatment. Thank you so much for your continued support and the support of the whole Four Oaks Medical Centre team!
Visited March 2024
Review titled Four Oaks Medical Centre
Replied on 24 June 2024
Dear J Boyle Thank you so much for your lovely feedback. I always appreciate it when patients take the time to share their experiences when our staff have given excellent patient care. I will share this with the GP and the wider team at Four Oaks. Kind regards Nicki Frost Service Delivery Manager
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Review titled What's happened?
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
I have tried for 4 days. Still no luck at all Am very concerned about my health "This surgery is now closed" answer phone message 20 minutes before surgery due to close. Dire
Visited February 2024
Review titled Four Oaks Medical Centre
Replied on 01 March 2024
Dear Anonymous I am sorry to hear of the issues you have experienced. I am unsure from your review how you have tried to book an appointment. The easiest option to book GP appointments is to use our online booking system which is open Monday to Friday from 7.30am to 12.00pm. This can be accessed using the details below; https://www.suttoncoldfieldgp.nhs.uk/health-information/book-an-appointment/ You will need to complete a form and at the end you will either be offered an appointment with a GP or other healthcare practitioner or receive a call from a GP. You can still book appointments by telephone if you aren't able to do the above. Thank you for letting us know about our phone message, this is an error and is being rectified. If you would like to discuss your concerns further, please contact a member of the management team either via the surgery or via email at nhsbsolicb.scgpfeedback@nhs Regards Nicki Frost Service Delivery Manager