Four Oaks Medical Centre
Carlton House, 18 Mere Green Road, Sutton Coldfield, West Midlands, B75 5BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing aervice
Rated 5 stars out of 5
by Lesley Matthews - Posted on 04 December 2023
We have always had a wonderful service from sutton pk surgery.But we had to attend four oaks for my husband to have his medication checked. Upon meeting the pharmacist she became concerned about my husbands health and said we needed an ambulance. She sent for another doctor who insisted we got an ambulance even though my husband didn't agree. The paramedics who arrived said we needed to get to good hope immediately. We arrived there to be told my husband was in heart Failure. He was stabilised and within 2days was fitted with a new type of pacemaker. I can only thank four oaks med. Centre because their actions obviously helped to save my husbands life.
Visited November 2023
Review titled Four Oaks Medical Centre
Replied on 25 July 2024
Dear Lesley Thank you very much for your lovely comments - I will pass them to my colleagues at the surgery , they will be really pleased to hear how much they are appreciated Nicky Redshaw Complaints Lead
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
Trying to get my 16year old an appointment has been the worst experience. Receptionist not helpful. The whole process is a waste of time.
Visited September 2023
Review titled Four Oaks Medical Centre
Replied on 25 July 2024
Dear Patient Thank you for taking the time to comment on our service, this is invaluable as a training tool for our staff as we continuously try to improve Nicky Redshaw Complaints Lead
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Review titled Great Practice .
Rated 5 stars out of 5
by Mr.Derek A.Fisher. - Posted on 18 September 2023
All experiences have been excellent for more than 20 years Never had a problem . All doctors who have looked after me in that time ,I have great admiration from both my wife and myself .
Visited September 2023
Review titled Four Oaks Medical Centre
Replied on 25 July 2024
Dear Mr Fisher We really appreciate your lovely comments , I will make sure everyone at the surgery knows how much you appreciate them. Nicky Redshaw Complaints Lead
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Review titled Practice makes perfect
Rated 4 stars out of 5
by Peter Webb - Posted on 08 August 2023
There are a great team of District Nurses associated with this Practice. Telephoning for an appointment is still a real challenge When you do triage is still de rigeuer . Hopefully one day we will see the return of traditional face to face consultations
Visited August 2023
Four Oaks Medical Centre has not yet replied.
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Review titled Not great
Rated 1 star out of 5
by Janice Hannon - Posted on 10 July 2023
How on earth do I get my prescription? I used to do it through the surgery, then a couple of months ago had to do it through the NHS app. Trying today it will not let me get my repeat prescription anywhere I have tried NHS app is now telling me to do it through the surgery but won’t let me do that either So how do I get my repeat Since having to change my doctors because they closed the old one down it’s been a nightmare to get any appointments or any kind of assistants Is it because we are fromupthere as we were referred to at the time of having to change doctors We are sorely tested in every way and since covidit’s been worse Everyone else in the country has “gone back to work “ Why haven’t our doctors
Visited July 2023
Four Oaks Medical Centre has not yet replied.
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Review titled Amazing Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2023
The service and care provided by Four Oaks Medical Centre is excellent. I have received great continuity with care, follow ups booked with the same gp and at each appointment I’ve been treated as an individual rather than simply a number. The appointments have never felt rushed. When required the gp has text information that is useful and booked follow up appointments personally. I leave the each appointment feeling reassured where all matters are explained fully in an understandable manner and any decisions are made in collaboration. The reception team are always friendly and super helpful. Recently a member of the team went out of their way to chase correspondence and a prescription relating to a hospital referral. I was updated regarding the positive outcome immediately and informed to make contact should I need further assistance. I have never had to wait excessively long to get through via the telephone and assistance and advice regarding appointments has always been clear and accommodating. Initial telephone appointments with a gp appears to be an incredibly efficient service, in my experience, should a face to face appointment be required, I have always been offered one. On one occasion a gp made themself available for whatever time I was able to arrive back to Four Oaks and on another occasion a gp created an early morning appointment for myself. I am incredibly grateful for the care and service I have and continue to receive.
Visited June 2023
Four Oaks Medical Centre has not yet replied.
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Review titled incompetant
Rated 1 star out of 5
by francismjack@gmail.com - Posted on 19 May 2023
19/05/2023 1 an on line repeat prescription was made w/c o8/ 05 /2023- today advised not received 2 Two recently issued medications not listed on on-line repeat prescription list 3 w/c 08/05/2023 a telephone call from an undeclared source advised that an eye test could be undertaken in central birmingham" but if this is inconvenient" it could be arranged locally via your gp- an attempt was made to contact gp but had to be abandoned due to lack of response the caller was asked if this was a diabetic eye test the response was it was a /? uv test- upon enquiry the caller did not know what a? uv test was ! 4 upon advice from good hope hospital a blood sugar monitor was verbally requested from this practice a rude and brusque refusal was given. good hope hospital have now made a written request -16/05/2023-for this monitor to be provided RE 2 Udate repeat prescription list 3 Arrange for the appropriate eye test 4 Arrange for the monitor to be provided 5 Employ less rude staff And Notify Composers That All Words Cannot Be In Capital Letters At The Start Of The Message Not The End
Visited May 2023
Four Oaks Medical Centre has not yet replied.
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Review titled Great in the past - but almost impossible to get appointment
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2023
Call length of 35 mins to be informed no bookable appointments. Non urgent issue and, as with most working people, not realistic tot turn up to surgery every day in hope of appointment. The lady I spoke to was polite.
Visited May 2023
Four Oaks Medical Centre has not yet replied.
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Review titled Impossible to get a GP appointment
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
Online appointments are non existent and you can't get through the phone system. If you are lucky you could speak with someone to tell you there are no more appointments. I'm wondering if there are any GPs working at this practice anymore. The waiting room is empty, no pacients. Not sure if they are in business or they keep opened to get the money from the public funds. When I needed to speak with a doctor I had to go private via the phone app.
Visited January 2023
Review titled Four Oaks Medical Centre
Replied on 18 May 2023
Dear Patient I apologise you were unable to book an online appointment in January 2023. We continue to review the number of online appointments, especially during seasonal outbreaks e.g. winter respiratory outbreaks. New access routes coming this year include an online triage service which will support online appointments and ensure patients are directed to the most appropriate healthcare professional e.g. First contact physiotherapist, ANP (advanced nurse practitioner), Clinical pharmacist, GP, Nurse, HCA. etc We will share latest information via our new website:www.suttoncoldfieldgp.co.uk Kind regards Maxine Rowley Service Delivery Manager
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
It is impossible to get an appointment to see your local GP in this surgery Up to an hour's phone call before someone picks up When they do you have to wait for the doctor to call you back for them to tell you they can't give you an appointment you have to argue an insist that you need to see a doctor to the receptionist on the phone Who is not particularly helpful Something really needs to be done about this surgery it's always been difficult to get an appointmeit before covid So sick of listening to the excuse it's because of covid we couldn't get appointments before covid existed
Visited January 2023
Review titled Four Oaks Medical Centre
Replied on 08 May 2023
Dear Patient Thank you for your feedback and I apologise you have had a poor experience making an appointment. We are continually reviewing our services, especially patient access. If you are still having a poor experience please send further information via our website www.suttoncoldfieldGP. nhs .uk so we may contact you direct. Kind regards Maxine Rowley (Service Delivery Manager)