Four Oaks Medical Centre
Carlton House, 18 Mere Green Road, Sutton Coldfield, West Midlands, B75 5BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by TONY HALL - Posted on 29 February 2024
I presented with a suspected stroke on 15/02/2024. Practice staff immediately tried to arrange an ambulance for me. After discussion with the ambulance coordinator I was referred back to the Practice. Staff then arranged for me to have an emergency appointment with a local doctor who subsequently advised that I go to A&E which I did. I cannot thank the Practice staff enough for their prompt action.
Visited February 2024
Review titled Four Oaks Medical Centre
Replied on 01 March 2024
Dear Mr Hall Thank you for your positive feedback on your experience at the practice. I will share this with the wider team. Regards Nicki Frost Service Delivery Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Mr Smith - Posted on 04 July 2024
It is always helpful to get quickly help to me with the questions and difficulties I’m having find me the correct solution help for my painful experiences I’m so grateful for the care and support shown Thank you
Visited February 2024
Review titled Four Oaks Medical Centre
Replied on 25 July 2024
Dear Mr Smith Thank you very much for your lovely feedback ,I will pass your comments on to my colleagues at the practice Nicky Redshaw Complaints Lead
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Review titled New services
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
I completed the online appt booking request as I have a non- urgent migraine. The triage system worked well and a Dr called a few hours later as they were more concerned than I was! Friendly and helpful doctor who gave me advice for moving forward. I appreciate how busy they are and was impressed with the process.
Visited January 2024
Review titled Four Oaks Medical Centre
Replied on 01 March 2024
Dear Patient Thank you for your positive feedback regarding our online appointment booking system. I will share your feedback with the wider practice team. Regards Nicki Frost Service Delivery Manager
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Review titled Great phone appointment
Rated 5 stars out of 5
by H Turner - Posted on 07 January 2024
Great phone appointment. I needed antibiotics which doctor prescribed and he also took extra time to call me back to confirm the prescription had been sent to my chosen pharmacy and also to talk to me about my pregnancy and give me details of flu jab which I really appreciated.
Visited January 2024
Review titled Four Oaks Medical Centre
Replied on 01 March 2024
Dear H Turner Thank you for your positive feedback regarding your GP telephone appointment. I will share your feedback with the wider practice team. If you would like me to pass your comments directly to the Doctor involved, please contact me via nhsbsolicb.scgp@nhs.net I will need your details and the date and time of the appointment. Regards Nicki Frost Service Delivery Manager
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Review titled Amazing aervice
Rated 5 stars out of 5
by Lesley Matthews - Posted on 04 December 2023
We have always had a wonderful service from sutton pk surgery.But we had to attend four oaks for my husband to have his medication checked. Upon meeting the pharmacist she became concerned about my husbands health and said we needed an ambulance. She sent for another doctor who insisted we got an ambulance even though my husband didn't agree. The paramedics who arrived said we needed to get to good hope immediately. We arrived there to be told my husband was in heart Failure. He was stabilised and within 2days was fitted with a new type of pacemaker. I can only thank four oaks med. Centre because their actions obviously helped to save my husbands life.
Visited November 2023
Review titled Four Oaks Medical Centre
Replied on 25 July 2024
Dear Lesley Thank you very much for your lovely comments - I will pass them to my colleagues at the surgery , they will be really pleased to hear how much they are appreciated Nicky Redshaw Complaints Lead
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
Trying to get my 16year old an appointment has been the worst experience. Receptionist not helpful. The whole process is a waste of time.
Visited September 2023
Review titled Four Oaks Medical Centre
Replied on 25 July 2024
Dear Patient Thank you for taking the time to comment on our service, this is invaluable as a training tool for our staff as we continuously try to improve Nicky Redshaw Complaints Lead
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Review titled Great Practice .
Rated 5 stars out of 5
by Mr.Derek A.Fisher. - Posted on 18 September 2023
All experiences have been excellent for more than 20 years Never had a problem . All doctors who have looked after me in that time ,I have great admiration from both my wife and myself .
Visited September 2023
Review titled Four Oaks Medical Centre
Replied on 25 July 2024
Dear Mr Fisher We really appreciate your lovely comments , I will make sure everyone at the surgery knows how much you appreciate them. Nicky Redshaw Complaints Lead
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Review titled Practice makes perfect
Rated 4 stars out of 5
by Peter Webb - Posted on 08 August 2023
There are a great team of District Nurses associated with this Practice. Telephoning for an appointment is still a real challenge When you do triage is still de rigeuer . Hopefully one day we will see the return of traditional face to face consultations
Visited August 2023
Four Oaks Medical Centre has not yet replied.
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Review titled Not great
Rated 1 star out of 5
by Janice Hannon - Posted on 10 July 2023
How on earth do I get my prescription? I used to do it through the surgery, then a couple of months ago had to do it through the NHS app. Trying today it will not let me get my repeat prescription anywhere I have tried NHS app is now telling me to do it through the surgery but won’t let me do that either So how do I get my repeat Since having to change my doctors because they closed the old one down it’s been a nightmare to get any appointments or any kind of assistants Is it because we are fromupthere as we were referred to at the time of having to change doctors We are sorely tested in every way and since covidit’s been worse Everyone else in the country has “gone back to work “ Why haven’t our doctors
Visited July 2023
Four Oaks Medical Centre has not yet replied.
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Review titled Amazing Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2023
The service and care provided by Four Oaks Medical Centre is excellent. I have received great continuity with care, follow ups booked with the same gp and at each appointment I’ve been treated as an individual rather than simply a number. The appointments have never felt rushed. When required the gp has text information that is useful and booked follow up appointments personally. I leave the each appointment feeling reassured where all matters are explained fully in an understandable manner and any decisions are made in collaboration. The reception team are always friendly and super helpful. Recently a member of the team went out of their way to chase correspondence and a prescription relating to a hospital referral. I was updated regarding the positive outcome immediately and informed to make contact should I need further assistance. I have never had to wait excessively long to get through via the telephone and assistance and advice regarding appointments has always been clear and accommodating. Initial telephone appointments with a gp appears to be an incredibly efficient service, in my experience, should a face to face appointment be required, I have always been offered one. On one occasion a gp made themself available for whatever time I was able to arrive back to Four Oaks and on another occasion a gp created an early morning appointment for myself. I am incredibly grateful for the care and service I have and continue to receive.
Visited June 2023
Four Oaks Medical Centre has not yet replied.