Four Oaks Medical Centre
Carlton House, 18 Mere Green Road, Sutton Coldfield, West Midlands, B75 5BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Practice makes perfect
Rated 4 stars out of 5
by Peter Webb - Posted on 08 August 2023
There are a great team of District Nurses associated with this Practice. Telephoning for an appointment is still a real challenge When you do triage is still de rigeuer . Hopefully one day we will see the return of traditional face to face consultations
Visited August 2023
Four Oaks Medical Centre has not yet replied.
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Review titled Not great
Rated 1 star out of 5
by Janice Hannon - Posted on 10 July 2023
How on earth do I get my prescription? I used to do it through the surgery, then a couple of months ago had to do it through the NHS app. Trying today it will not let me get my repeat prescription anywhere I have tried NHS app is now telling me to do it through the surgery but won’t let me do that either So how do I get my repeat Since having to change my doctors because they closed the old one down it’s been a nightmare to get any appointments or any kind of assistants Is it because we are fromupthere as we were referred to at the time of having to change doctors We are sorely tested in every way and since covidit’s been worse Everyone else in the country has “gone back to work “ Why haven’t our doctors
Visited July 2023
Four Oaks Medical Centre has not yet replied.
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Review titled Amazing Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2023
The service and care provided by Four Oaks Medical Centre is excellent. I have received great continuity with care, follow ups booked with the same gp and at each appointment I’ve been treated as an individual rather than simply a number. The appointments have never felt rushed. When required the gp has text information that is useful and booked follow up appointments personally. I leave the each appointment feeling reassured where all matters are explained fully in an understandable manner and any decisions are made in collaboration. The reception team are always friendly and super helpful. Recently a member of the team went out of their way to chase correspondence and a prescription relating to a hospital referral. I was updated regarding the positive outcome immediately and informed to make contact should I need further assistance. I have never had to wait excessively long to get through via the telephone and assistance and advice regarding appointments has always been clear and accommodating. Initial telephone appointments with a gp appears to be an incredibly efficient service, in my experience, should a face to face appointment be required, I have always been offered one. On one occasion a gp made themself available for whatever time I was able to arrive back to Four Oaks and on another occasion a gp created an early morning appointment for myself. I am incredibly grateful for the care and service I have and continue to receive.
Visited June 2023
Four Oaks Medical Centre has not yet replied.
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Review titled incompetant
Rated 1 star out of 5
by francismjack@gmail.com - Posted on 19 May 2023
19/05/2023 1 an on line repeat prescription was made w/c o8/ 05 /2023- today advised not received 2 Two recently issued medications not listed on on-line repeat prescription list 3 w/c 08/05/2023 a telephone call from an undeclared source advised that an eye test could be undertaken in central birmingham" but if this is inconvenient" it could be arranged locally via your gp- an attempt was made to contact gp but had to be abandoned due to lack of response the caller was asked if this was a diabetic eye test the response was it was a /? uv test- upon enquiry the caller did not know what a? uv test was ! 4 upon advice from good hope hospital a blood sugar monitor was verbally requested from this practice a rude and brusque refusal was given. good hope hospital have now made a written request -16/05/2023-for this monitor to be provided RE 2 Udate repeat prescription list 3 Arrange for the appropriate eye test 4 Arrange for the monitor to be provided 5 Employ less rude staff And Notify Composers That All Words Cannot Be In Capital Letters At The Start Of The Message Not The End
Visited May 2023
Four Oaks Medical Centre has not yet replied.
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Review titled Great in the past - but almost impossible to get appointment
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2023
Call length of 35 mins to be informed no bookable appointments. Non urgent issue and, as with most working people, not realistic tot turn up to surgery every day in hope of appointment. The lady I spoke to was polite.
Visited May 2023
Four Oaks Medical Centre has not yet replied.