Foxhill Medical Centre
160 Fox Hill Crescent, Sheffield, South Yorkshire, S6 1GAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst paractice ever
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
This surgery is still working in pandemic timetrying to get an appontment is impossible. Receptionists talk down to patients. Surgeries are supposed to be back to normal now. Patients should be able to get an appointment now when we ring. Someone needs to tell Foxhill that. Why are we still having to speak to a Dr first before we can get an appointment. I have just been told by a Dr to go to the walk in in town! At 70years old!! I thought the surgery had bettered itself by getting all new Drs. It seems that they have morphed into the surgeries way of working. Foxhill, take note. Appointments are back to being made when a patients tries to book one
Visited March 2023
Review titled Foxhill Medical Centre
Replied on 30 May 2024
Dear 'Anonymous' Thank you for taking the time to leave us your feedback. I am sorry to hear that our service has not met with your expectations. Unfortunately our practice along with most other GP surgeries are facing unprecedented demands. This is down to a number of factors which are out of our control. We offer the walk in centre to patients who feel their illness cannot wait and requires attention on that day. This is only offered when our appointments are at capacity. Since your review, we have now introduced a system called Total Triage. This is system that allows your request to be assessed by a doctor who will decide the best outcome. We are finding the system to be a success and it allows fairer access to our services rather than first come first served. I note your closing comment and would like to address it. We are fully aware that appointments are back. They never went away, but what we do not have are limitless amounts of appointments - as our patient population grows and the demands on our service increase this has a huge impact on availability. I hope you find our new system to be an improved way of contacting us. Natalie Wilkinson Assistant Practice Manager.
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Review titled Receptionists vile
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
The receptionists speak to you horrendously. I rung to ask about a phone appointment I hadn't recieved and was told to ring at 8.30 to book one because she can't find this one. When I told her she isn't understanding as these are regularly 2 week appointments with my specific doctor for a specific issue, I was told she was hanging up because the conversation is not going anywhere. She refused to email the doctor to check why the appointment hadn't happened and when I asked if I could explain it to someone else I was told No.
Visited November 2022
Foxhill Medical Centre has not yet replied.
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Review titled Practice good/ seeing a doctor very poor
Rated 5 stars out of 5
by Brian Gaines - Posted on 05 October 2022
For my flu and COVID injections the organisation was brilliant. Trying to see a doctor is very very very poor
Visited October 2022
Review titled Foxhill Medical Centre
Replied on 06 October 2022
Hello Brian Thank you for your feedback. I'm sorry to hear that you've had difficulty getting an appointment. We know that it can be difficult to get an appointment at times when all of our appointments have been booked already by other patients. I'd like to assure you that we are doing everything we can with the funding available to us. We would love nothing more than to have more appointments available but unfortunately there is no extra funding from NHS England/the Government to provide these. Our data does show that we have provided 20,000 more appointments in the past year compared to 3 years ago (67% more appointments) but this is still not enough to meet the huge increase in patient demand. Best wishes Marie Wragg Business Practice Manager
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Review titled Flu jab in and out in a minute!
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2022
Went for flu jab in and out in minutes. Can't comment on general service as you can never get through on phone and when you do appointments have gone. Should bring back the morning drop in for working people
Visited October 2022
Review titled Foxhill Medical Centre
Replied on 06 October 2022
Good Morning Thank you for taking the time to leave such positive feedback. It's great to hear you had a good experience during your visit for the flu vaccine. We are always happy to receive patient feedback and also suggestions. Best Wishes Natalie Wilkinson Assistant Practice Manager
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Review titled Very helpful and caring practice
Rated 5 stars out of 5
by Jean Thornely - Posted on 05 October 2022
Was very organised and welcoming, staff chatting and made you feel at ease. Flu injection carried out very effectively with minimum fuss and efficiency
Visited October 2022
Review titled Foxhill Medical Centre
Replied on 06 October 2022
Good morning Jean Thank you for taking the time to leave such positive feedback. It's great to hear you had a good experience. Best Wishes Natalie Wilkinson Assistant Practice Manager
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Review titled Great Flu vaccine clinic
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2022
Very well organised, with a queue system as well as appointment slots. I was in and out very quickly. Friendly & caring staff.
Visited October 2022
Review titled Foxhill Medical Centre
Replied on 06 October 2022
Thank you for taking the time to leave such positive feedback. It's great to hear you had a good experience. Best Wishes Natalie Wilkinson Assistant Practice Manager
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Review titled Very Friendly
Rated 5 stars out of 5
by Stephanie Holmes - Posted on 05 October 2022
Walked in the door and they welcomed me. Showed me where to go, engaged in conversation and helped with any queries I had
Visited October 2022
Review titled Foxhill Medical Centre
Replied on 05 October 2022
Good afternoon Stephanie Thank you for your feedback. It's great to hear that you had a good experience - thanks so much for letting us know. Best wishes Marie Wragg Practice Business Manager
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Review titled Good Experience with Flu Inoculation
Rated 4 stars out of 5
by Mike & Marjie Frizelle - Posted on 05 October 2022
We attended Foxhill Medical Centre for flu jabs. There were plenty of COVID precautions: compulsory masks, sanitiser, etc. Staff were helpful and friendly. Although there was a queue, it moved at a fair speed and we did not wait too long. The inoculations were done efficiently, and without real discomfort. Neither of us have had any reaction afterwards.
Visited October 2022
Review titled Foxhill Medical Centre
Replied on 06 October 2022
Hello Mike and Marjie Thank you so much for your feedback. It's great to hear that you had a good experience. All of my colleagues work work incredibly hard so it's always nice to hear some positive feedback. Best wishes Marie Wragg Practice Business Manager
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Review titled Great GP
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2022
Friendly, approachable, they listen instead of assuming, the only down side, it is really hard to get an appointment,
Visited October 2022
Review titled Foxhill Medical Centre
Replied on 06 October 2022
Dear Patient Thank you for your feedback. I'm sorry to hear that you've had difficulty getting an appointment. We know that it can be difficult to get an appointment at times when all of our appointments have been booked already by other patients. I'd like to assure you that we are doing everything we can with the funding available to us. We would love nothing more than to have more appointments available but unfortunately there is no extra funding from NHS England/the Government to provide these. Our data does show that we have provided 20,000 more appointments in the past year compared to 3 years ago (67% more appointments) but this is still not enough to meet the huge increase in patient demand. Best wishes Marie Wragg Business Practice Manager
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Review titled Flu clinic
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2022
Short stay all went swiftly and good practice..safety rules followed..kate is a lovely nurse and makes you feel at ease
Visited October 2022
Review titled Foxhill Medical Centre
Replied on 06 October 2022
Thank you for taking the time to leave such positive feedback. It's great to hear you had a good experience. I will certainly pass your message on to Kate. Best Wishes Natalie Wilkinson Assistant Practice Manager