Foxhill Medical Centre
160 Fox Hill Crescent, Sheffield, South Yorkshire, S6 1GAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Superb receptionists but awful GP service
Rated 2 stars out of 5
by GTR - Posted on 24 April 2024
If you want to see a nurse - no problem, if you want to see a GP - impossible - I haven't managed to see a GP here since before Covid. I rang three weeks constantly at 8.30 every morning only to be met by "sorry all appointments have been allocated try again tomorrow or go to Drop In"! You are my GP not the drop in, you are 5 minutes from where I live, not 5 miles from my home. Before Covid this GP practice was faultless now its impossible to get an appointment. I have nothing but praise for the receptionists who go out of their way to help you with anything but their hands are tied if there are no appointments available on the screen to give you. Ridiculous. The morning drop in should be reinstated as its perfect for people who work. There's not much point having a call back from a GP who says can you come in at 11 am when you're 6 miles away at work! Unacceptable
Visited October 2023
Review titled Foxhill Medical Centre
Replied on 29 April 2024
Thank you for taking the time to provide feedback on our services and for your lovely comments about our Reception Team. I am sorry to hear that you were unable to obtain an appointment at a suitable time. Whilst we are unable to go back to having a drop in session like we had many years ago, we have been working incredibly hard to implement our new total triage system which was introduced on 17th April 24 which provides fairer access. If you have any questions about the new system please don't hesitate to speak to one of my colleagues or look on our website for more info. Best wishes Marie Wragg, Business Manager
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Review titled Praise and admiration
Rated 4 stars out of 5
by Linda Humphries - Posted on 13 October 2023
I would like to take this opportunity to give praise to all reception staff at Foxhill . All the girls greet you with a smile and try there best to fit you in with an appointment. Iv never known such pleasant receptionists . All the doctors are lovely, use first name terms to reassure you . Not forgetting the nurses , warm and friendly and so very gentle with the needle . I have vaccination last wk and never felt a thing . … Be weary of a particular member of clerical staff , have a witness to any conversations in the office .
Visited September 2023
Review titled Foxhill Medical Centre
Replied on 18 October 2023
Dear Mrs Humphries Thank you very much for taking the time to leave such a positive review. Your kind comments will be shared with the team here at Foxhill Medical Centre. I note your closing comment regarding a member of the clerical team and should you wish to discuss your concern further or raise an issue, please contact me on the practice number. Kind Regards Natalie Wilkinson Assistant Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Paul Goodall - Posted on 08 August 2023
Difficult to make an appointment, much better when there was a drop in system. But if the symptoms appear to be serious there are out of hours appointments at nearby surgeries.
Visited August 2023
Review titled Foxhill Medical Centre
Replied on 11 August 2023
Good morning and thank you for taking the time to leave us a five star review. We appreciate your comments and also recognising that we care navigate effectively. Unfortunately, the demands on our service are at an unprecedented level and we are constantly looking at ways to adjust to these demands. Thank you for positive review. Natalie Wilkinson Assistant Practice Manager
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Tom Gott - Posted on 20 June 2023
Everyone from receptionist to Drs couldn’t ask for any more help from Foxhill Medical Centre helping me to recover from cancer and other issues everything confidential and dealt with a feeling of real concern Keep up the fantastic work everyone from Mr Tom Gott & Mrs Ann Gott
Visited June 2023
Review titled Foxhill Medical Centre
Replied on 21 June 2023
Thank you very much for taking the time to leave such positive feedback. As a practice we strive to provide the best patient care possible and your comments are greatly valued. I will share your feedback with the rest of the team here at Foxhill Medical Centre. Kind regards Natalie Wilkinson Assistant Practice Manager
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Review titled Very understanding
Rated 4 stars out of 5
by Grant Padley - Posted on 14 June 2023
I was terrified to have my blood test but the lady who took it was extremely caring and understanding and made the experience very comfortable for me.
Visited June 2023
Review titled Foxhill Medical Centre
Replied on 21 June 2023
Thank you very much for taking the time to leave such a lovely review. We greatly value your feedback and your comments have been passed to the staff member who carried out your blood test. Kind Regards Natalie Wilkinson Assistant Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Beth Simmons - Posted on 27 June 2023
Everyone is so kind, you can see how busy they are but they always go out of their way to try to help.
Visited June 2023
Review titled Foxhill Medical Centre
Replied on 28 June 2023
Thank you so much for taking the time out to leave such a positive review. As a practice we strive to give the best patient care possible and your comments are greatly valued. Your Kind word will be shared with the whole team. Kind Regards, Carla Rose Assistant Practice Manager
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Review titled Worst paractice ever
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
This surgery is still working in pandemic timetrying to get an appontment is impossible. Receptionists talk down to patients. Surgeries are supposed to be back to normal now. Patients should be able to get an appointment now when we ring. Someone needs to tell Foxhill that. Why are we still having to speak to a Dr first before we can get an appointment. I have just been told by a Dr to go to the walk in in town! At 70years old!! I thought the surgery had bettered itself by getting all new Drs. It seems that they have morphed into the surgeries way of working. Foxhill, take note. Appointments are back to being made when a patients tries to book one
Visited March 2023
Review titled Foxhill Medical Centre
Replied on 30 May 2024
Dear 'Anonymous' Thank you for taking the time to leave us your feedback. I am sorry to hear that our service has not met with your expectations. Unfortunately our practice along with most other GP surgeries are facing unprecedented demands. This is down to a number of factors which are out of our control. We offer the walk in centre to patients who feel their illness cannot wait and requires attention on that day. This is only offered when our appointments are at capacity. Since your review, we have now introduced a system called Total Triage. This is system that allows your request to be assessed by a doctor who will decide the best outcome. We are finding the system to be a success and it allows fairer access to our services rather than first come first served. I note your closing comment and would like to address it. We are fully aware that appointments are back. They never went away, but what we do not have are limitless amounts of appointments - as our patient population grows and the demands on our service increase this has a huge impact on availability. I hope you find our new system to be an improved way of contacting us. Natalie Wilkinson Assistant Practice Manager.