Glenlea Surgery
703 Leeds & Bradford Road, Stanningley, Leeds, West Yorkshire, LS28 6PEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reassuring service
Rated 5 stars out of 5
by Gemma C - Posted on 16 January 2024
My one year old had her immunisations today and the nurse was really reassuring to an anxious mum(me). Really informative and clear for what to look out for post jabs.
Visited January 2024
Review titled Glenlea Surgery
Replied on 17 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled No issues
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2024
Understanding, compassionate & efficient Nurse, she took time to explain the procedure & listened to previous issues I had too.
Visited January 2024
Review titled Glenlea Surgery
Replied on 22 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great practice
Rated 5 stars out of 5
by Emma Schaub - Posted on 02 January 2024
I have never had any issues since joining. I was given the care I needed and follow up appointments. The nurse has given my son injections which were fine and I had my smear done as well which was fine.
Visited January 2024
Review titled Glenlea Surgery
Replied on 17 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Waiting to speak to someone…
Rated 2 stars out of 5
by Anonymous - Posted on 04 January 2024
I had a small issue that could have been resolved on the phone in a matter of seconds. Unfortunately the call waiting service advised that I would have to call back later. Later I called, now advised I was caller number 10 in line. So… I decided I’d drive from my place of work (Pontefract) to the Surgery in Stanningley and found that I had my issue dealt with by the receptionist before the phone was answered (position 2 in the queue by then) I really would like to know why it takes so long to move 9 places in a queue. I drove for over 30 minutes (25 miles)… Crazy!!
Visited January 2024
Review titled Glenlea Surgery
Replied on 17 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence. The appointment system is continually reviewed and adapted to try and provide the best service for patients. However, this does not always meet patient expectation and we constantly strive to improve the systems in place as and when we can. Unfortunately, with increased demand and sometimes reduced staffing levels this can impact waiting times on the telephone for patients during peak times, please accept our apologies for any difficulties you have experienced. We want to help patients access the practice as easily as possible and below are a list of alternative ways to access services at West Leeds Family Practice and are available via the practice website www.westleedsfamilypractice.co.uk 1 / REGISTER FOR ONLINE SERVICES • book, check or cancel appointments with a GP, nurse, or other healthcare professional • order repeat prescriptions • see parts of your health record, including information about medicines, vaccinations, and test results • see communications between your GP surgery and other services, such as hospitals 2 / REGISTER FOR NHS APP NHS App allows you to access lots of different health and care websites and apps with just one set of login details. You can securely access many digital health and care services with one email address and password. You will need: • an email address (with more than 6 characters) • a mobile phone number 3 / PATCHS • Accessing PATCHS: you can access PATCHS by clicking on the banner on your GP website or using the NHS App • Registering for PATCHS: you can access PATCHS by using the NHS App or NHS Login (if you have an account) or by registering for a PATCHS account. It is also possible to access PATCHS with a 'Guest Account' so you do not need to register, but this will mean that you will need to enter all your personal details every time you contact the GP practice, and you will not have access to view historic requests. • Logging in to PATCHS: Once you have registered, you can login by entering your registered email address and password.
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Review titled Great practice and staff
Rated 5 stars out of 5
by Kim Evanson - Posted on 21 December 2023
Had an appt today. Person I saw was very thorough and understanding. They explained everything to me, had an excellent manner and were very personable and respectful.This practice has fantastic clinicians and I’ve always had a good experience here. Huge thanks to the reception and admin staff who are always very polite and helpful. Always get a friendly, professional service when I ring. There is a general feeling of care from this practice. Thank you.
Visited December 2023
Review titled Glenlea Surgery
Replied on 17 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Lovely practice
Rated 5 stars out of 5
by Emma - Posted on 29 November 2023
After being at another doctors and not being able to get appointments I enrolled at Glenlea I have seen the same doctor twice he was a good listener and was really caring something I’d not been used to at my previous practice, because of his lovely manner I am likely to ask for him when I book appointments in the future.
Visited November 2023
Review titled Glenlea Surgery
Replied on 05 December 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Excellent Diabetic Nurse.
Rated 5 stars out of 5
by Anthony Mollett - Posted on 21 November 2023
I had an appointment on 21/11/2023 with the practice Diabetic Nurse. The Lady was polite, friendly, professional and very knowledgeable. An absolute credit to the practice.
Visited November 2023
Review titled Glenlea Surgery
Replied on 23 November 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
I urgently needed an appointment on Monday 14th August. I was given an appointment for that morning. The staff are friendly, and helpful.
Visited August 2023
Review titled Glenlea Surgery
Replied on 24 August 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Best Surgery
Rated 5 stars out of 5
by Sophie C - Posted on 30 August 2023
I have been with Glenlea for nearly a year now and they have never let me down. Friendly, efficient & caring. Thank you for all your hard work, it is so appreciated.
Visited August 2023
Review titled Glenlea Surgery
Replied on 01 September 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled wlfp West Lodge Glenlea
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
Continuously leaving voicemails for me to call them, which I do, but find every time at various times of the day as many as ten calls are on hold sometimes with a voice message saying that they are too busy to answer the phone call back later. How come they can call out but can't answer incoming calls? Finally got through and the Receptionist says they have no staff to answer the phone and didn't know why they wanted me. They then called me again and I say I have been trying to call them, the individual tells me its nothing to do with them they are 'just a booking service', I responded 'dont you represent the practice' and say it is impossible to get in touch with them, the individual then tells me 'I am rude' and they will put the phone down to which I reply I don't know why you are calling me but if that's what you want to do fine, which they then do. This morning I receive a letter, first class mail (when all other mail related to 'health' is sent second class) suggesting that I was verbally abusive to a member of staff. Clearly not too busy to send these letters out. Appointments are never available, with call on the day if you want one. Long list of doctors names in reception some of whom are never there. Finally get a call and find out why they want me, it's time for my annual review.... despite this being July and my last one was November last year?? where I met the Doctor to discuss my Diabetes medication concerns at which point they referred me to a practice nurse-led diabetic clinic for an appointment two months after. If they say they record every call maybe they should listen to the one where they suggest that I was rude and see what they think.
Visited July 2023
Review titled Glenlea Surgery
Replied on 06 November 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence. All feedback is appreciated, and we are sorry that your experiences have not been positive. If you wish to discuss your concerns further, we would be happy to investigate them for you. Please send an email to any of our branch sites – The email addresses are available on the practice website www.westleedsfamilypractice.co.uk