Goodmayes Medical Centre
4 Eastwood Road, Goodmayes, Ilford, Essex, IG3 8XBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Service
Rated 5 stars out of 5
by Awan Mustafa - Posted on 22 October 2024
Very happy with the service I got from start till end. Booked my appointment via NHS app e consult section and got a call next day. I was booked for one on one with GP and he explained everything so politely. Thanks once again for great service.
Visited October 2024
Goodmayes Medical Centre has not yet replied.
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Review titled Terrible Doctors and Practice
Rated 1 star out of 5
by Fataha begum - Posted on 28 October 2024
We had an appointment with Dr today. I was reassured by the reception to make sure she is able to see her downstairs only to be told that the doctor won’t come downstairs on the day. This is unacceptable because we were told ahead of the meeting they would accommodate?! Patient has multiple fractures and was asked to either come back or use the stairs. Reception and doctors were completely unsupportive.
Visited October 2024
Goodmayes Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Olga Razumova - Posted on 17 October 2024
Very fast service, polite and staff and the doctor is very attentive. Unfortunately, I did not remember his name, as I would like to contact him next time. He took my problem very seriously and referred me to a specialist.
Visited October 2024
Review titled Goodmayes Medical Centre
Replied on 18 October 2024
Dear Olga, Thank you for taking the time to provide your feedback. We are thrilled to hear that our team provided you with prompt and helpful service. You were seen by Dr Muntasir at our practice, we strive to provide all our patients with the highest quality of care and customer service possible. It is always encouraging to receive positive feedback from our patients. Thank you again for your kind words, and we look forward to continuing to provide you with the exceptional care you deserve. Kind regards Angela Practice Manager
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Review titled Appointment system not connected to Gp
Rated 2 stars out of 5
by Anonymous - Posted on 16 October 2024
It was really disgraceful to log in your details on touch screen at the entrance to mark your presence and seen by the Dr after almost an hour after the scheduled time. Long wait in reception area with our service users coughing in a closed environment.
Visited October 2024
Review titled Goodmayes Medical Centre
Replied on 18 October 2024
Dear Patient I am sorry to hear of the concerns you raised. Thank you for raising your concerns. It is important that we hear from patients when things have gone wrong as this can help us learn and make improvements. In order to respond to your concerns, we would like to invite you to discuss this in more detail with the Practice Manager. Please contact the Practice Manager at the surgery to speak over the phone or to arrange a meeting. It is our aim that all patients receive the highest level of care from the practice. Kind regards Angela Practice Manager
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Review titled Great staff
Rated 5 stars out of 5
by Dev - Posted on 15 October 2024
Overall a good experience Doctor was kind and friendly and put me at ease. The staff at the reception were also friendly and spoke to people with respect.
Visited October 2024
Review titled Goodmayes Medical Centre
Replied on 18 October 2024
Dear Dev, Thank you for taking the time to provide your feedback. We are happy to hear you had a good experience with our surgery. we strive to provide all our patients with the highest quality of care and customer service possible. It is always encouraging to receive positive feedback from our patients. Thank you again for your kind words, and we look forward to continuing to provide you with the exceptional care you deserve. Kind regards Angela Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Syed - Posted on 19 October 2024
Used NHS app to book appointment, no waiting at surgery as seen by doctor on time, all worked very smoothly. Reception staff is very polite and helpful.
Visited October 2024
Goodmayes Medical Centre has not yet replied.
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 09 September 2024
Polite and efficient service. The reception desk understood my request and I was seen quickly. I am happy to recommend the GP surgery to others.
Visited September 2024
Review titled Goodmayes Medical Centre
Replied on 18 October 2024
Dear Patient, Thank you for taking the time to provide your feedback. We are happy to hear that you would recommend our surgery. We strive to provide all our patients with the highest quality of care and customer service possible. It is always encouraging to receive positive feedback from our patients. Thank you again for your kind words, and we look forward to continuing to provide you with the exceptional care you deserve. Kind regards Angela Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Bridget Woodrow - Posted on 09 September 2024
My son recently had an appointment . The Dr we see is exceptional - he is a true Family Doctor.He always speaks directly to my son ensuring he fully understands my sons issues and concerns. He is professional, empathetic ,caring and kind. The reception team are always very helpful and the new phone system seems to be working really well. There have been some real positive improvements in the surgery
Visited September 2024
Review titled Goodmayes Medical Centre
Replied on 13 September 2024
Dear Bridget Woodrow, Thank you for taking the time to provide your feedback. We are thrilled to hear that our new telephone system is working well for our patients needs and you had such a positive experience in your son's appointment with the Doctor. At our practice, we strive to provide all our patients with the highest quality of care and customer service possible. It is always encouraging to receive positive feedback from our patients. Thank you again for your kind words, and we look forward to continuing to provide you with the exceptional care you deserve. Kind regards Angela Practice Manager
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Review titled Possibly the worst GP surgery in London
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2024
My family and I have been patients at this surgery for years and I am sorry to say that the level of care is atrocious. From the elderly male GP who once told me that he did not deal with contraception and that I had to rebook with a female GP (!) to the receptionist who provided out of date information about where to get blood tests done and sent me to the wrong hospital. And recently the medical secretary incorrectly confirmed (in writing) a surgery referral for the wrong child, leading me to take half day off work to go to the hospital to be told I would need a new referral and new appointment with a different specialist. Overall feel very let down by the poor service.
Visited September 2024
Review titled Goodmayes Medical Centre
Replied on 13 September 2024
Dear Patient, I am sorry to hear of the concerns you raised. Thank you for raising your concerns. It is important that we hear from patients when things have gone wrong as this can help us learn and make improvements. In order to respond to your concerns, we would like to invite you to discuss this in more detail with the Practice Manager. Please contact the Practice Manager at the surgery to speak over the phone or to arrange a meeting. It is our aim that all patients receive the highest level of care from the practice. Thank you Angela Practice Manager
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Review titled Caring Practice
Rated 5 stars out of 5
by Chandrakant Patel - Posted on 09 September 2024
I had recently acute problem which needed early assessment for investigation and treatment which was swiftly provided by Dr who has provided me Nhs servicse for many years .He was very caring and thorough in assessment.I am very pleased the way he has provided nhs service for many years
Visited September 2024
Review titled Goodmayes Medical Centre
Replied on 13 September 2024
Dear Chandrakant Patel, Thank you for taking the time to provide your feedback. We are thrilled to hear that our Doctor provide you with prompt and helpful service. At our practice, we strive to provide all our patients with the highest quality of care and customer service possible. It is always encouraging to receive positive feedback from our patients. Thank you again for your kind words, and we look forward to continuing to provide you with the exceptional care you deserve. Kind regards Angela Practice Manager