Goodmayes Medical Centre
4 Eastwood Road, Goodmayes, Ilford, Essex, IG3 8XBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Feel safe with this practice
Rated 5 stars out of 5
by Linda - Posted on 10 September 2024
I have had a couple of stays in hospital, and the practice has followed up on my medication and also made sure I have blood test and vaccines etc.
Visited May 2024
Review titled Goodmayes Medical Centre
Replied on 18 October 2024
Dear Linda, Thank you for taking the time to provide your feedback. We are so pleased to hear that you feel safe with our surgery. We strive to provide all our patients with the highest quality of care and customer service possible. It is always encouraging to receive positive feedback from our patients. Thank you again for your kind words, and we look forward to continuing to provide you with the exceptional care you deserve. Kind regards Angela Practice Manager
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Review titled Worst Service
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2024
I have some medical issues and i went to this GP Surgery in January or February. They didn’t gave me proper treatment. They refer me for a medical test, which was supposed to be done in May. That was cancelled, then they gave me appointment for medical test for October now that is also cancelled and now i am waiting for my test appointment for November. And still i am not sure this will be happen or not. Worst service. I am completely disappointed with the service. When they will do the test and when they start my treatment no one knows.
Visited January 2024
Review titled Goodmayes Medical Centre
Replied on 13 September 2024
Dear Patient, Thank you for letting us know about your experience at the practice. We strive to deliver an excellent level of care to our patients. I am sorry to hear that your experience did not meet these expectations. When we refer patients to a specialist the appointment and wait time is not in the control of the practice but that of the hospital. however if you could provide some more information to goodmayesmedical.centre@nhs.net so I can look into this further. Thank you Angela Practice Manager
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Review titled Bad services
Rated 2 stars out of 5
by Anonymous - Posted on 03 November 2023
Never get an appointment. People on the reception dont talk nicely and they never help or advice to understand the situation. I will never recommend this surgery to anyone.
Visited November 2023
Review titled Goodmayes Medical Centre
Replied on 30 January 2024
Dear Patient, I am sorry to hear that you had an unpleasant experience. Please be informed we are offering e-consultation, online appointments and pre-booking appointment services, on the top of the appointments available for booking on the day or emergency. We always try to treat our patients with dignity and care. In the light of your experience, I would like to further investigate your concern regarding staff. If you would like to discuss this further, I would be happy to arrange a mutually convenient time to meet/call you. Kind regards, Andreea Tanasa
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Review titled Muy mal servicio
Rated 1 star out of 5
by Viviana - Posted on 10 September 2024
There is very little space to be able to say what I think. First of all,is terrible. The customer service of the people at reception is terrible. If we want to go to the doctor, it is for pain or an emergency and they do not want to give a medical appointment. It does not seem coherent to me that you should see a doctor by phone. The doctor should examine you physically. but here, unfortunately, medical attention is very bad.
Visited October 2023
Review titled Goodmayes Medical Centre
Replied on 13 September 2024
Dear Viviana I am sorry to hear of the concerns you raised. Thank you for raising your concerns. It is important that we hear from patients when things have gone wrong as this can help us learn and make improvements. We would like to invite you to discuss this in more detail with the Practice Manager. Please contact the Practice Manager at the surgery to speak over the phone or to arrange a meeting. It is our aim that all patients receive the highest level of care from the practice. Kind regards Angela Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Niki - Posted on 02 March 2024
I called up the surgery in October to book an appointment to get a blood test. When I phoned up I was informed about all the different methods for of booking an appointment, and a really good system - booking via eConsult. I found this so easy and got a confirmed appointment within 2 days at a time convenient to me. Haven't seen any other GP offer this so was very happy! When I met with the doctor, they were very helpful and I was given the time and opportunity to explain all my health concerns and the doctor gave me all the blood tests I wanted, so I was very happy with the appointment. Reception staff walked me through how to link my NHS app to my GP records, and now I can see my results on my phone. I got my results within 2 days and was personally contacted with a follow up appointment for one of my results and was able to speak to the doctor again regarding treatment. Continuity of care is really good and the service has been great for me. Thank you to everyone at Goodmayes Medical Centre!
Visited October 2023
Review titled Goodmayes Medical Centre
Replied on 17 June 2024
Dear Niki, Thank you for the feedback, this has been shared with the team. We all really appreciate you spending your time to write in the feedback. We ensure you, we will try our best in maintaining the best level of care for all our patients. Kind regards, Andreea Tanasa / Practice Manager
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 29 September 2024
You can never get through to get an appointment, and when you do get to speak to someone all the appointments are gone. You are told to do an on line assessment first. Not good if like me you happen to work. If you are late the dr might not see you if the drs late or making calls that's okay. The last time I had a blood test I got an out of date form with wrong information.
Visited October 2023
Review titled Goodmayes Medical Centre
Replied on 18 October 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear that you have had challenges with the service from Goodmayes Medical Centre. We strive to deliver exceptional service to our patients. If you can, please contact me at goodmayesmedical.centre@nhs.net so I can investigate what happened and how we can resolve this. Thank you once again, and I look forward to discussing this in more detail with you. Thank you Angela Practice Manager
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Review titled terrible practice
Rated 1 star out of 5
by margaret christine coats - Posted on 05 January 2024
this is a terrible surgery cant get an appointment unless you call between a certain time we should be able to book an appointment when its not urgent but no you have to call everyday in the hope you get through within the half hour period its madness why cant we book an appointment say for a few days time or even a week when you just need to speak about your long term illness
Visited October 2023
Review titled Goodmayes Medical Centre
Replied on 02 February 2024
Dear Margaret, I am sorry you had an unpleasant experience. Please kindly be informed that we provide some online appointments which can be booked through the app, some pre-booking appointments which are released 2 weeks in advance and another option, which is very time efficient would be to complete an e-consultation, through the following link https://goodmayesmc.webgp.com/ You will receive a reply within 48 working hours. Please kindly accept my apologies for your unpleasant experience and be informed I have tried to call you a couple of times. I am open for any discussion in order to do better for our patients and kindly be informed we are doing our best to improve the access & overall experience to all our patients. Kind regards, Andreea Tanasa
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Review titled Happy with the consultation and referral
Rated 4 stars out of 5
by Anonymous - Posted on 12 September 2024
I am satisfied with the GP consultation, if successful to get. I had ENT problems and I was referred to ENT Consultant that a positive things of GP to refer, if unable to manage themselves. GP is polite and guide you properly for any medical concerns.
Visited May 2023
Review titled Goodmayes Medical Centre
Replied on 13 September 2024
Dear Patient, Thank you for taking the time to provide your feedback. we strive to provide all our patients with the highest quality of care and customer service possible. It is always encouraging to receive positive feedback from our patients. Thank you again for your kind words, and we look forward to continuing to provide you with the exceptional care you deserve. Kind regards Angela Practice Manager
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Review titled In a Prison you get better care
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
Staff rude no empathy and no willingness to resolve problems....I would not send my worst enemy here..... erratic and irrational and unethical decision making ..regards a patients needs ....this place needs a deep decision on everyday practice.The Doctor seem not to really want to practice in a professional manner.Staff are never listening or accommodating a patients needs? patients are treated worse than bad veterinary doctor ..
Visited March 2023
Review titled Goodmayes Medical Centre
Replied on 24 March 2023
Dear Sir/Madam , I’m very sorry to learn of your experience of the service provided by the Surgery. I can assure you that this is not the level of service we would wish for our patients. I would like to have more information to investigate your concern regarding staff. If you would like to discuss this further, I would be happy to arrange a mutually convenient time to meet you. Kind Regards Sumathi Sundarrajan.
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Review titled Unable to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2024
It's not easy to get appointments and that for me is very annoying. There has been times when I really needed to see the gp and I couldn't get an appointment ended up in A&E and waited for 12 hours. When I called the gp at 8am I will be on hold for about 20 to 30 minutes and when they answer me they tell me there are no appointments left call tomorrow. Then I call the next day unfortunately I get told the same thing. Ehst kind of surgery is rhis where you can not get appointments I have managed to get sometimes but its like 98% of that. I have been with this gp from 2001 or so and I don't even know how I have stayed there this long. The other issue I have is my children are in boarding school in Wales and when they are on holiday and fall sick they are not allowed to see the gp here because they removed them from the register. This is there home so o find this system annoying.
Visited February 2023
Review titled Goodmayes Medical Centre
Replied on 13 September 2024
Dear Patient, I would like to apologise for your experience. We aim to facilitate and provide both pre-bookable and same-day appointments for patients who contact the surgery. When a patient requests a same-day appointment, we aim to provide this to patients who contact the surgery from 8 am on the day. We always strive to meet the needs of patients and have allocated telephone and face-to-face appointments for those patients who need to be seen on the same day. The demand for same-day appointments can vary from day to day and can have an impact on this availability on occasion. Regarding your childrens registration with the surgery, please could you provide some more information to goodmayesmedical.centre@nhs.net so I can look into this further. If you do have any questions or wish to discuss the matter in more detail, please contact the practice manager on 020 8590 1169 and we can arrange a convenient time and date to meet. Thank you Angela Practice Manager