GP Pathfinder Clinics
1B Wyld Way, Wembley, Middlesex, HA9 6PWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful experience - humilliating
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
It is impossible to contact. I have tried for days to get in touch, they won't answer the emails or the phone. I have been more than 4 hours waiting in the queue for someone to pick up the phone, and when they do, they just hang up.
Visited November 2023
Review titled GP Pathfinder Clinics
Replied on 15 November 2023
Dear Patient, Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. If you would like to give further feedback or complaint, please use our complaints link: http://complaints.NHSGP.net
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Review titled Interesting experience
Rated 3 stars out of 5
by Anonymous - Posted on 08 November 2023
Getting an appointment is difficult as at triage usually you go full circle and they ask you to 1) call surgery only to call the surgery and wait 65 mins at one point to be hung up on 2)revert you back to an E-consult where it is rejected or again return to point 1 and call surgery Finally had the appointment was seen face to face by a wonderful doctor who put me forward for bloods went to speak with the team who immediately agreed to do the bloods the same day! When you have a green lights all the way through the experience is truly amazing and a stress relief. The nurse is lovely as always managing to get blood tests and my long awaited flu jab. Thank you for making the GP experience easy, but the initial start of the process needs to be worked on at triage
Visited November 2023
Review titled GP Pathfinder Clinics
Replied on 15 November 2023
Dear Patient, Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors.
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Review titled Terrible Experience
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
The NHS website mentions that the cervical screening can be done anytime when you’re not on your period and better to wait two days after it ends. The nurse had options of her own and said since I’m not in my mid cycle , she can’t do my cervical screening . Why was this not mentioned on the website ? Or the nurse has her guidelines regarding this ? I wasted time and money getting there only to hear this useless information at Alperton Eagle Eye Surgery .
Visited August 2023
Review titled GP Pathfinder Clinics
Replied on 04 August 2023
Dear Patient, Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. If you would like to give further feedback or complaint, please use our complaints link: http://complaints.NHSGP.net
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Review titled Bad experience since
Rated 1 star out of 5
by Levon - Posted on 06 July 2023
I had nothing then, just issues with this GP practice. They don’t help and are not serious. The doctor is moody and is not calling back patients. I have real health conditions and my blood test results I was told to find out yourself. I have had to look into Google to understand my results. I am in the process of changing the practice, the NHS should investigate this practise, the doctor is unprofessional and careless. False appointments were made, and no one has tried to contact me and been just promised false promises. My sick note is still not given to me despite requesting it for 5 days.
Visited July 2023
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Dear Patient, Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. If you would like to give further feedback or complaint, please use our complaints link: https://nhsgp.net/NHS-complaints/
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Review titled Incompetent Staff
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
I rang to help a friend due to language barrier staff had attitude problem and so defensive stressed me out and I am a cancer patient. They had no sympathy nor no empathy. I have been on hold for over 20 minutes today and yesterday just over a simple sick note. I asked to speak to manager 5 times still havent been put through!!!! 20 minutes on hold is unacceptable!!! They do not care at all and are great at upsetting people! Thank you for your rudeness hope you are happy now!!!!!
Visited July 2023
Review titled GP Pathfinder Clinics
Replied on 04 August 2023
Dear Patient, Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. If you would like to give further feedback or complaint, please use our complaints link: http://complaints.NHSGP.net
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Review titled Great practice
Rated 5 stars out of 5
by A Patel - Posted on 19 June 2023
Wonderful practice, friendly team. Easy to help online 24 hours a day. I put in an eConsult Sunday night. Monday 8am I got a call from the Clinician who sorted out my problem.
Visited June 2023
Review titled GP Pathfinder Clinics
Replied on 20 June 2023
Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future.
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Review titled Great surprise
Rated 4 stars out of 5
by Magdalena Duraczek - Posted on 15 June 2023
I have visited the practice yesterday for the first time in forever and I was more than happy to find out the old, rude unprofessional staff has been gone. The new ladies, nurse are so lovely. Place looks cleaner and have good energy about it now. The nurse was so professional, she has provided me with so much information about my treatment with out me asking for it. So welcoming, professional and friendly.
Visited June 2023
Review titled GP Pathfinder Clinics
Replied on 20 June 2023
Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future.
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Review titled Very helpful practice nurse
Rated 4 stars out of 5
by Imogen - Posted on 15 June 2023
I had a great experience with the practice nurse at Chamberlayne Road Surgery. She was very helpful in answering my questions and went above and beyond to help me with additional things during my appointment. I would definitely recommend!
Visited June 2023
Review titled GP Pathfinder Clinics
Replied on 20 June 2023
Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 June 2023
I went for blood test. Very quick service, No time wasted. they are professional and helpful. Keep up the good work 👍
Visited June 2023
Review titled GP Pathfinder Clinics
Replied on 04 August 2023
Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future
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Review titled Annual diabetes check
Rated 4 stars out of 5
by J.Bhatt - Posted on 19 June 2023
As always the collection of blood was done painlessly and no trying several times to find my vein. Professional and approachable staff member. Was able to ask questions and got informative responses.
Visited June 2023
Review titled GP Pathfinder Clinics
Replied on 20 June 2023
Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future.