GP Pathfinder Clinics
1B Wyld Way, Wembley, Middlesex, HA9 6PWContact details and opening times
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Reviews
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Review titled Worst administration process in the country
Rated 1 star out of 5
by Zoe - Posted on 14 June 2023
I arranged for a private appointment with a Prescribing pharmacist that advised me I would need to arrange an appointment with a GP. I saw a private GP who advised that they cannot prescribe the medication I need and that I need to speak to an nhs practitioner. I contacted my nhs GP, which required me to complete a ridiculously long questionnaire for symptoms I do not have just to ask for an appointment to provide a new prescription for expired medication that my private GP cannot prescribe - this was not an option to select in the form. I made multiple attempts to contact the surgery to make an appointment. I received an email that said they needed to book an appointment with me to make an appointment with a practitioner - this defies logic. In their response, the surgery said this 'appointment' would take place within the next 48 hours with no specific time given so I could prepare to take the call. The surgery subsequently called me via private number - for my own safety, I do not answer private numbers - to arrange for this appointment 'to make an appointment'. I followed up via email with the surgery to say my 'appointment' was still outstanding. The surgery then asked for proof of needing the medication via email. I uploaded hospital discharge forms and old prescriptions. I asked for receipt of files and confirmation that my personal data would be stored correctly. I did not get a response. I was then referred to a pharmacy. I was connected to the wrong team in the pharmacy and was forwarded to a different department. I was on hold for so long that the call dropped out. I called again and was then told that if I have received a referral from my GP to contact them for a minor illness or prescription that they cannot serve me, and to contact my GP for an appointment. For context: the medication I need prevents blood clots, which I am required to take for long haul flights as a precautionary measure. To put it mildly: this has been a ridiculously frustrating, inefficient and time wasting experience - and I haven't even been able to speak to an NHS doctor. This review won't let me post in all caps - hope you can sense how incensed I am :)
Visited June 2023
Review titled GP Pathfinder Clinics
Replied on 20 June 2023
Dear Patient, Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. If you would like to give further feedback or complaint, please use our complaints link: http://complaints.NHSGP.net
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Review titled Very bad costomer service
Rated 1 star out of 5
by Robert Irimia - Posted on 16 May 2023
I been there 5 min late for my daughter appointment, and the doctor refuse to consult my sick 1 year and 7 months child . Anyway we had appointment at 11:10 but the pacien with the appointment before us was still waiting, so that mean even if we been on time , we was still there waiting. A month before we been on time and waiting for 1 and half hour. Never come back to this GP anymore
Visited May 2023
Review titled GP Pathfinder Clinics
Replied on 17 May 2023
Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. We would be grateful if you could contact us via our complaints link: http://complaints.NHSGP.net, so that a member of our Complaints team can contact you to discuss and resolve your concerns. Alternatively, you can also contact us via our Practice email at Docman.e84066@nhs.net
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Review titled Worst Practise
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2023
Its absolutely next to impossible to talk to someone in this GP. we have failed to get even a single appointment and have had to book an appointment from Private/Online clinic. Even now, my wife is suffering from a lower abdominal pain which was referred to this GP by an online GP as "to be seen by someone immediately". It has been 1 week and we are still waiting for this GP to have some mercy to call us. Any attempts by us to reach them are transferred to an ivrs which is so useless that it does more harm mentally to the patients than serving any real use. If you are lucky, you get a message that you are re-referred to the "Optipharm Pharmacy & Opticians" and which is the most useless. The chain ends there as we wait endlessly for someone to call us and no one reaches us back. we are yet again left without any option to look for a private care which seems to put at-least 500£ hole in our accounts. I cannot explain in words the kind of mental frustration that we are going through in not being able to talk to someone even when we think we need some care and in such distress. Very unfortunate we chose this GP owing to what seems like a bulk of fake reviews managed on Google.
Visited May 2023
Review titled GP Pathfinder Clinics
Replied on 17 May 2023
Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. We would be grateful if you could contact us via our Practice email at Docman.e84066@nhs.net so that a member of our Complaints team can contact you to discuss and resolve your concerns.
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Review titled Terrible practise
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
The practise takes weeks to get anything arranges, never pick up their calls, very slow on giving referrals and when referrals are made they take weeks to contact you!!
Visited April 2023
Review titled GP Pathfinder Clinics
Replied on 17 May 2023
Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. We would be grateful if you could contact us via our Practice email at Docman.e84066@nhs.net so that a member of our Complaints team can contact you to discuss and resolve your concerns.
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Review titled Unsatisfactory and very slow administrative acts delivery
Rated 2 stars out of 5
by Laurent - Posted on 05 May 2023
Hi, I needed an Employee occupational form necessary for a new job recruitment process, I am still waiting now after three weeks since I dropped the forms to the surgery, maybe that’s why the employment rate is not great. When I brought the form I’ve been told by the staff that will “last at least 10 working days” which I didn’t understand as “last” means a completion but linking that word with “at least” that is not a completion but the start of a process. Since then I tried to find out the completion date but the staff is keep saying “ at least 10 working days”. However now there are 14 working days since I dropped the forms and no signature on my document, that’s why I consider very unsatisfactory and rude answers the “at least 10 working days”; also the way they manage their administrative work shouldn’t affect the patients life’s or carriers, the surgery should deliver the administrative forms in a well known term by patient too, then the employer can know the maximum amount of time they should wait. Honestly I lost my hope and maybe in few months when Hazeldene Wembley Surgery will put that signature on my document will be too long. Thank you.
Visited April 2023
Review titled GP Pathfinder Clinics
Replied on 20 June 2023
Dear Patient, Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. If you would like to give further feedback or complaint, please use our complaints link: http://complaints.NHSGP.net
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Review titled Worse GP in the Area
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
Phone wait times are over an hour before they disconnect the call which has happened on multiple occasions, not just a one-off. When you do get to someone they ask you to submit an online consultation when the surgery has requested to book the appointment by sending a reminder message. Surgery staff lack proactiveness. Staff lack etiquette in answering calls as well as face-to-face interactions. Staff shows no patience or respect regardless of the age of the patient. The experience is equally based across all their surgeries regardless of which you attend.
Visited March 2023
Review titled GP Pathfinder Clinics
Replied on 28 April 2023
Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. We would be grateful if you could contact us via our complaints link: http://complaints.NHSGP.net, so that a member of our Complaints team can contact you to discuss and resolve your concerns. Alternatively, you can also contact us via our Practice email at Docman.e84066@nhs.net
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Review titled Great service, wonderful people, very caring
Rated 5 stars out of 5
by Allie - Posted on 02 February 2023
I have significant mental health needs, and I have other needs that require regular in-person visits as well. I see many people on here complaining that the practice is only suitable for simple needs. That's definitely not my experience. I have a regular GP who knows me well and sees me often, and they're amazing. I also know one of the nurses I trust. Overall, most of the staff are absolutely lovely and far better than any other NHS GP clinic. This is what the NHS should be, and healthcare at its absolute best. I recommend them to everyone I know.
Visited February 2023
Review titled GP Pathfinder Clinics
Replied on 13 February 2023
Dear Allie, Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future.
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Review titled great people at the reception
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
don't have any health problems and had not seen any GP. Every time I went there I just get the service of those at the reception. They were all very helpful even when there was a queue and they had to work non-stop.
Visited February 2023
GP Pathfinder Clinics has not yet replied.
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Review titled The future of medical care
Rated 5 stars out of 5
by Britt Q - Posted on 02 February 2023
I absolutely love GP Pathfinder Clinics - Using their app I have been able to see someone within hours of deciding I need medical advice and the advanced nurse practitioners I have seen have been so kind, knowledgeable and helpful; the doctors the same. My appointments never feel rushed and I always feel heard. The ability to see bios of the individuals I can see has been amazing as well, its helps me feel in control of my medical care. The efficiency of this app and the kindness of the doctors and nurses has encouraged me to be proactive with my health care, addressing things before they become a bigger problem and for that I will be forever grateful to them.
Visited February 2023
Review titled GP Pathfinder Clinics
Replied on 13 February 2023
Dear Britt Q, Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future.
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Review titled Fast Treatment
Rated 5 stars out of 5
by Tajnuva Ahmed - Posted on 28 February 2023
I was in another gp previous. But they were very slow in appointment and everything. But I am happy with this GP. Because they understand the urgency and they try their best to give appointment as soon as possible. Thanks GP Pathfinder Clinics!
Visited February 2023
Review titled GP Pathfinder Clinics
Replied on 03 March 2023
Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future.