GPS Healthcare - Park Surgery
278 Stratford Road, Solihull, West Midlands, B90 3AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pleasant and professional
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2025
Very friendly, pleasant, receptionists are helpful and friendly. Doctor was very thorough, feels like a different surgery, very happy with my treatment and care
Visited February 2025
GPS Healthcare - Park Surgery has not yet replied.
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Review titled Embrasing nhs surgery
Rated 1 star out of 5
by John driscoll - Posted on 23 December 2024
Unable to get appointment after three weeks phoning up. Tried to get covid injection in September could not get appointment by telephone. My family who are registered at other surgery's in Birmingham can get appointment at there doctors.
Visited December 2024
GPS Healthcare - Park Surgery has not yet replied.
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Review titled Great GP
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2024
I never usually leave reviews of any type. However, today I felt compelled to. I had a "triage appt" this morning in room 10 at Park Surgery today. The doctor was extremely reassuring, professional and thorough. It totally restored my trust and faith in GPs following some recent poor experiences at my own surgery.
Visited October 2024
Review titled GPS Healthcare - Park Surgery
Replied on 18 October 2024
Dear Patient, We are glad to hear your experience with GPS Healthcare was a positive one and share all feedback with all colleagues across GPS. GPS Healthcare
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Review titled Extremely Bad Service
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2024
Receptionists are rude, no appointments available! dont have any experience, no appointments available online other than phlebotomy and receptionist advising to book online for pre bookable appointments, for non urgent matter I was told today to go to A&E because she spoke to her senior colleague and this is what she advised ….pathetic service!!!
Visited August 2024
GPS Healthcare - Park Surgery has not yet replied.
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Review titled Prescription
Rated 1 star out of 5
by Over 75 - Posted on 04 June 2024
Called at surgery to request a prescription for medication that had previously been prescribed. Was told I will need an appointment to speak to GP. Told to ring at 8am or register with New system.... Patchs....what a joke !!!!!
Visited April 2024
Review titled GPS Healthcare - Park Surgery
Replied on 09 July 2024
I am sorry to hear of your concerns and appreciate the time you have taken to contact GPS Healthcare. All feedback is important to us in order to improve our patient experience and take action wherever possible to improve our service.
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Review titled Booking appointments - terrible service
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
I have refrained from calling on many occasions due to the wait time. When I do try to call and book and appointment the wait time is absolutely ridiculous! I've been waiting over 30 minutes now and still haven't been able to speak to anyone. There are over 4 admin assistants at this surgery and literally no one to answer a phone call! I would go straight to the hospital but the matter in hand is a GP service that is required. This service is terrible!
Visited February 2024
Review titled GPS Healthcare - Park Surgery
Replied on 09 July 2024
I am sorry to hear of your concerns and appreciate the time you have taken to contact GPS Healthcare. All feedback is important to us in order to improve our patient experience and take action wherever possible to improve our service.
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Review titled Impossible appointments
Rated 1 star out of 5
by Mark - Posted on 20 February 2024
Called for appointment at 8 o’clock on the dot, 49 minutes later someone answered and informed me that all days appointments were gone, I queried this and was told that they have had 500 calls since opening! This equates to them answering 10 calls a minute for the 49 minutes I was on hold ! The park surgery has gotten worse and worse to the extent that my disabled son came out of his last appointment and cried over the way he was treated during his appointment. Very unhappy with the decline in this surgery as it used to be excellent.
Visited February 2024
Review titled GPS Healthcare - Park Surgery
Replied on 09 July 2024
I am sorry to hear of your concerns and appreciate the time you have taken to contact GPS Healthcare. All feedback is important to us in order to improve our patient experience and take action wherever possible to improve our service.
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Review titled Call back
Rated 1 star out of 5
by Sarah - Posted on 01 November 2023
Always call in the afternoon to ensure that patients requiring urgent care have access. I have called on multiple occasions and had the option of call back on every occasion this has not occurred!! I called yesterday at 3pm 31/10 and still awaiting a call back some 27 hours later. How is this classed as a service.
Visited October 2023
Review titled GPS Healthcare - Park Surgery
Replied on 29 November 2023
Hello Sarah, I was very sorry to hear of the issues you had experienced whilst trying to access GPS Healthcare services. Can I ask you to email the site using: parksurgery.shirley@nhs.net Please ask your concern to be forwarded to me, and I will happily look into this for you. Tracy Tracy Gilmartin (pronouns: sher/her) Governance Facilitation Support Manager
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Review titled Repeat prescription chaos
Rated 2 stars out of 5
by Pauline Gunn - Posted on 12 September 2023
I have 2 repeat prescriptions on the NHS app, I tried to order one, was told I needed to contact the surgery, which I did on 5 Sept. Didn't hear anything so called on 7 Sept....waited over 40 mins on the phone to be told it will be done urgently. 12th Sept, still not heard anything, logged onto NHS app and a message has been added there, saying to contact clinician....so I guess I will start again, but I am on holiday next week and urgently need these tablets. Why does nobody reply to an email, or send a text message, or do anything they promise they will do......so glad I am not Really ill
Visited September 2023
Review titled GPS Healthcare - Park Surgery
Replied on 25 October 2023
Dear Pauline, I am sorry for the problems you are having with the App and your repeats, sometimes the repeat cannot be authorised as you may need to see a clinician and unfortunately this was the case with your request. I have sent your request to the surgery and will ask them to have a look and ensure that this is resolved for you. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled About to try and get a GP appointment
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2023
Left a review yesterday about not being able to get a GP appointment for a test result at Park surgery Shirley. They requested I make the appointment by text but based on yesterdays experience not at all confident. I'll let you know what happens.
Visited August 2023
Review titled GPS Healthcare - Park Surgery
Replied on 04 October 2023
Dear Patient, thank you for you feedback, my name is Balvinder Dev I am the Governance and Compliance Manager and I would like to take this opportunity to apologise for any inconvenience casused. We are faced with unprecedented demand and we have had to look at innovative ways to meet the increasing demand. We are offering an increased amount of on the day appointments and we are not booking in advance. We do offer a txt based appointment system that is then triaged. I understand that this can be inconvenient and we are looking at ways to ensure we can book some appointments as and when needed. The NHS APP is also an excellent tool to get access to certain tests and results etc. I would also like to reassure you that we communicate all changes with our staff. Many Thanks Balvinder Devi