Gps Healthcare
198 Tanworth Lane, Shirley, Solihull, West Midlands, B90 4DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 2 stars out of 5
by Joan Fyce - Posted on 13 September 2024
Have tried to use Patches with no success Couldn't get an appointment last Friday 6th September so had to phone 111 Yesterday by 8.07am no appointments available Today at 8am no appointments available so phoned and eventually got one for today. I spoke to the receptionist when I went to the surgery and was told there were 20 appointments available. Don't understand what's happening but it's certainly not working for me.
Visited September 2024
Gps Healthcare has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2024
Tried to book a smear test through patches twice, took two weeks to get back to me. When I was sent two texts to book appt, when I got to booking my appointment, it said there were no appointment times to book!
Visited September 2024
Gps Healthcare has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Polly - Posted on 13 July 2024
I could never get through to my GP by telephone for an appointment (appointments released at 8am daily) since Patchs was introduced the service has been excellent. I registered with the service and now if I need an appointment I complete the form on Patchs for triage and always get a call back and an appointment.
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear Polly, We are glad to hear your experience with GPS Healthcare was a positive one and share all feedback with all colleagues across GPS. GPS Healthcare
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Review titled OK practice
Rated 4 stars out of 5
by Hilary Kennelly - Posted on 23 July 2024
When I went to the surgery at 8 am on 12th July I was phone within the hour. However when I went to the same surgery on 15th July at 8 am I did not get a phone call until 12 o'clock and was then told there were no appointments, unless I went to Knowle surgery at 3 pm. I had been told by the doctor on 12th July that I must be seen on Monday 15th if my symptoms had not improved, which they had not.
Visited July 2024
Gps Healthcare has not yet replied.
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Review titled Good service
Rated 3 stars out of 5
by Anonymous - Posted on 08 July 2024
Patches is a good service, I was happy my surgery contacted me so quickly and offered me an appointment instead of hanging on the phone which I have done on many occasions then to be told all the appointments have gone for today ! I shall use patches again its quick and convenient hopefully patches keep’s being a good service
Visited July 2024
Review titled Gps Healthcare
Replied on 09 July 2024
Dear Patient, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Efficient at responding
Rated 4 stars out of 5
by Anonymous - Posted on 13 July 2024
I completed the questionnaire on line first thing in the morning and had a face to face appointment with a doctor that afternoon.
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear Patient, We are glad to hear your experience with GPS Healthcare was a positive one and share all feedback with all colleagues across GPS. GPS Healthcare
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Review titled My Local Primary Care Centre
Rated 4 stars out of 5
by Mark Szrejder - Posted on 13 July 2024
When I met my GP the service was excellent and usually always has been. There were some issues with Patch’s the new appointment system at the Practice. I tried several times to get an appointment and on one occasion was told I was on the Triage and later missed and returned a call but was then advised that I missed an appointment that I hadn’t been informed that I had been allocated.
Visited July 2024
Gps Healthcare has not yet replied.
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Review titled Great service
Rated 4 stars out of 5
by Great service - Posted on 08 July 2024
I’ve used the patches service several times now and managed to get an appointment each time, so much easier than ringing
Visited July 2024
Review titled Gps Healthcare
Replied on 09 July 2024
Dear Patient, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Good experience
Rated 4 stars out of 5
by Claire - Posted on 08 July 2024
I have been impressed with the newly introduced Patchs system which allows you to contact the GP without having to endure the long telephone queue system. I had a call back less than an hour later from a very helpful and sympathetic GP. I was able to get a blood test done that same day with a very kind and professional Nurse. I will be using the Patchs system from now.
Visited July 2024
Review titled Gps Healthcare
Replied on 09 July 2024
Dear Claire, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Waiting time
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
1hour 35 mins and number 27 inque,,,,I've emailed noreply imstressed I had messages for patches to read I don't have patches account,,,,this surgery is in a mess and needs to be sorted especially reception and calls
Visited July 2024
Review titled Gps Healthcare
Replied on 25 July 2024
Dear Patient, I am sorry to hear of your concerns and appreciate the time you have taken to contact GPS Healthcare. All feedback is important to us in order to improve our patient experience and take action wherever possible to improve our services. GPS Healthcare