Gps Healthcare
198 Tanworth Lane, Shirley, Solihull, West Midlands, B90 4DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment time
Rated 4 stars out of 5
by Barry Taylor - Posted on 08 July 2024
Asked for appointment, had telephone call and appointment same day, very impressed,seen doctor with good examination and health issue dealt with but still ongoing
Visited June 2024
Review titled Gps Healthcare
Replied on 09 July 2024
Dear Mr Barry, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Great personal service
Rated 5 stars out of 5
by John Barrett - Posted on 09 July 2024
Nothing was too much trouble from a busy staff and Doctor who managed to find the time to arrange things through all the red tape of the N H S.The booking system at Knowle surgery could be improved.
Visited June 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear John, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled No chance of getting an appointment!
Rated 1 star out of 5
by Daniel Kelly - Posted on 08 July 2024
I arrived at the surgery at 7:40 with 5 people ahead of me. Doors open at 8 and the first 4 people were told they were being put on the triage list. The next person who was in front of me was told there were no appointments left and this was just 5 minutes after opening! I needed an appointment for my daughter who had tonsillitis, so I was told to use the patches app, but when I opened it, it was offline and unusable. I ended up having to ring 111 to speak to someone there who booked us an appointment at another surgery, but then Yew Tree surgery called me later to offer me an appointment for my daughter as the patches app wasn't working. I don't understand why there are so few appointments available, and why they are then further restricted to being able to be booked only through certain channels. It's been getting steadily worse here now since COVID, but it's really reached an all time low a right now. Also when going into the surgery that has no appointments, it is completely empty, which does make us question how can there be no appointments when there's clearly no-one there?!
Visited June 2024
Gps Healthcare has not yet replied.
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Review titled Impossible to Contact
Rated 1 star out of 5
by Joanna Davies - Posted on 08 July 2024
I tried this method in the hope of getting an appointment. There are never any available appointments, no-one answers the telephone and the receptionist is unhelpful. Last month it took over a week to get my medication as the first request was not signed. Can someone please advise me how I can actually get an appointment?
Visited June 2024
Review titled Gps Healthcare
Replied on 09 July 2024
Dear Joanne, I am sorry to hear of your issues regarding appointments. GPS Healthcare (GPS) appreciates the time you have taken to raise your concerns with us. What is Patchs? The service will be available between Monday to Friday for a limited number of consultations. Patients submit their request via an online form. There is no need to wait in a phone queue or travel to the practice. The request will be sent to the practice, with questions and answers that specifically relate to the request placed. The information provided allows us to book the most appropriate appointment in the most appropriate time-frame. Patchs is an NHS-approved digital triage tool designed to enhance patient access. You will receive a response by 6.30pm the next day or sooner, especially where an urgent assessment may be required. I do hope I have addressed your concerns. GPS Healthcare are always listening to our patient needs and constantly improving our services. Thank you for taking the time to raise these concerns with us. Kind regards, GPS Healthcare
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Review titled Jumped the gun
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
I received the referral letter in lunch time post today and haven't booked the appointment yet. Comment so far, someone is too keen!!!
Visited June 2024
Review titled Gps Healthcare
Replied on 09 July 2024
I am sorry to hear of your concerns and appreciate the time you have taken to contact GPS Healthcare. All feedback is important to us in order to improve our patient experience and take action wherever possible to improve our services.
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Review titled Patches
Rated 3 stars out of 5
by Anonymous - Posted on 17 July 2024
Patches is the only way I’ve got to see a doctor. It was very easy to use and I was called back within an hour and got to see a doctor who specialised in my problem. So overall I think Patches is a good idea. I have said I might not recommend to doctors surgery to family and friends because I wouldn’t want more people joining the doctors to slow down getting an appointment
Visited June 2024
Gps Healthcare has not yet replied.
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Review titled Very busy practice
Rated 3 stars out of 5
by Frances - Posted on 21 July 2024
It is difficult to get an appointment or to contact a doctor. Most consultations seem to be conducted by telephone and you have to wait in for a call back.
Visited May 2024
Review titled Gps Healthcare
Replied on 25 July 2024
Dear Frances, I am sorry to hear of your concerns and appreciate the time you have taken to contact GPS Healthcare. All feedback is important to us in order to improve our patient experience and take action wherever possible to improve our services. Have you tried our new online triage service called Patch's which can be found on our website. If you would rather a face to face appointment one can be requested. GPS Healthcare
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Review titled Difficult
Rated 3 stars out of 5
by None - Posted on 29 July 2024
Difficult to get on appointment. Difficult to use the patches system, then when you get on the site there are no appointments
Visited May 2024
Gps Healthcare has not yet replied.
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Review titled Patches
Rated 4 stars out of 5
by Alison Wynne - Posted on 14 May 2024
I’ve had occasion to use the new patches system twice over the last month and I’m impressed with it, responded to my request promptly (same day), much better than waiting for ages on the phone, thank you
Visited May 2024
Review titled Gps Healthcare
Replied on 09 July 2024
Dear Alison, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Disgusting
Rated 1 star out of 5
by Teresa Farr - Posted on 18 April 2024
Have been asked to speak with a doctor on more then five occasions about my medication which needs to be checked for me to gain the right dosage, for the past four months I have had to keep going back for blood test and each time been asked to get in touch with a doctor and each time I can not get a phone call back due to no appointments? What am I supposed to do when I need my medication checked and each time amount of dosage is upped. This is a life time medication so the amount needs to be correct which it clearly isn’t. All I ask is how do I get to speak with a doctor, this is the doctor asking me to contact them. Please can I have a doctors appoint phone call back. Thank you.
Visited April 2024
Gps Healthcare has not yet replied.