Grange Farm Medical Centre
17a Tremayne Road, Bilborough, Nottingham, Nottinghamshire, NG8 4HQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incompetent
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2025
I tried for over a week to get nurse’s appointments for myself & husband. Used the ring back but that didn’t happen. Finally got through after a week & made appointments for us both. When my husband went to his they didn’t know anything about it, it hadn’t been put on the system.. The receptionists are not bothered and show it, can’t say about the Doctors as you can never see one. Repeat prescriptions usually have a problem too. Just don’t get why they’re advertising for new patients when they can’t cope with the ones they’ve got. It’s a shame this practice has become so bad.
Visited February 2025
Grange Farm Medical Centre has not yet replied.
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Review titled Leg ulcer nurse m has gone above and beyond
Rated 4 stars out of 5
by Peggy stiley - Posted on 10 February 2025
My mum is 92 and has had a leg ulcer for a while but nurse m has been so so wonderful she is compassionate, understanding and more importantly she has helped heal her leg so so much that it is nearly better. We were getting nowhere and I couldn't see it ever healing but she has explained and she has been so positive (my mum hated going to the surgery every week but now doesn't mind it) just a truly amazing nurse who gives100%
Visited February 2025
Review titled Grange Farm Medical Centre
Replied on 10 February 2025
Dear Peggy, Thank you so much for your kind words. We’re absolutely delighted to hear that Nurse M has been such a positive and supportive presence for your mum. It’s wonderful to know that she’s not only helped in the healing process but also made your mum feel more comfortable and confident during her visits. We're lucky to have staff who really do care about their patients, and we’re so grateful for the difference she’s made in your mum’s care. We’ll be sure to pass on your heartfelt feedback to Nurse M. Thank you for taking the time to leave a review. Kind Regards, Rachael Bagshaw Practice Manager
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Review titled Not fit to call itself a GP practice
Rated 1 star out of 5
by Anonymous - Posted on 10 December 2024
Impossible to see a GP. Have to ring at 8am or turn up in person, then no guarantee of an appointment. My repeat prescription has expired and I need a GP review to get it renewed. Reception are apologetic but unhelpful.
Visited December 2024
Review titled Grange Farm Medical Centre
Replied on 10 February 2025
Dear Patient, Thank you for sharing your feedback. We’re really sorry to hear about the difficulty you've had in getting an appointment and with your repeat prescription. We completely understand how frustrating this situation is, especially when you're trying to manage ongoing care. In December, we had to change our appointment system to better cope with the high demand and capacity, but we realize this has caused some inconvenience, and we truly apologize. We are continually looking for ways to improve access and ensure our patients receive the care they need. We appreciate your patience, and if there’s anything we help with, please don’t hesitate to reach out. Kind Regards, Rachael Bagshaw Practice Manager
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Review titled Useless
Rated 1 star out of 5
by Diane Greenwood - Posted on 19 November 2024
Get a text message to have my annual review. Ring they are closed for training. What training do you do as nothing changes. Need to sort out appointments as can never get one. When you do get through and get down to no 1 in the queue it cuts you off. Disgusting. Pick my meds up and they tell me that they aren't on repeat anymore. I've not had a review yet. Absolutely useless. NHS are a joke now
Visited November 2024
Review titled Grange Farm Medical Centre
Replied on 10 February 2025
Dear Diane, We’re really sorry to hear about your experience and can completely understand your frustration. It’s clear we’ve fallen short in meeting your expectations, and for that, we sincerely apologize. We take our patients feedback seriously. We are continuously looking at ways in which we can improve our appointment system, phone lines, and medication processes to improve the experience for our patients. We are committed to making things better and will work on ensuring that the issues you've mentioned are addressed. If you’d like to discuss this further or need assistance with your review or medication, please don't hesitate to reach out to us directly. Kind regards, Rachael Bagshaw Practice Manager
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Review titled Compassionate care
Rated 4 stars out of 5
by Maria black - Posted on 10 November 2024
I saw hca today and she was a breath of fresh air. She was reassuring and made me feel listened too. She was amazing. The receptionist with blonde hair with pink in it. She is just so sweet and always goes out her way to help. She always has a smile and is understanding and sensitive when I'm sharing information. The manager is passionate and listens to the patients. These 3 support staff tonth GPs are amazing. I must say most of the drs are amazing too.
Visited November 2024
Review titled Grange Farm Medical Centre
Replied on 10 February 2025
Dear Maria, Thank you so much for your lovely review! We’re so happy to hear that you had such a positive experience with our team. It’s great to know that our HCA, receptionist, and manager made you feel listened to and cared for. Your kind words really mean a lot to us, and we’ll be sure to pass them on to everyone you mentioned—they’ll be so pleased to hear how much of an impact they’ve had on your visit. Thank you again for your support and for being part of our practice. Kind Regards, Rachael Bagshaw Practice Manager
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Review titled Not great
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2024
Yet again another problem getting my prescription, husband took both of ours in, handed both to receptionist, his was done mine was lost !! Not for the first time either. This used to be a fantastic surgery not anymore. It’s really gone downhill.
Visited October 2024
Review titled Grange Farm Medical Centre
Replied on 19 October 2024
Dear Patient, Thank you for leaving feedback and letting us know about the problem you have faced recently in regard to your prescription. We have recognised already through patient and staff feedback that there are issues with our current prescription process. We are working internally to review and make changes to the current process. Hopefully, in the near future you will notice an improved service. Kind Regards, Rachael Practice Manager
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Review titled Doctors surgery
Rated 5 stars out of 5
by Sheila Collins - Posted on 04 July 2024
I had a good visit this morning with a lovely doctor, I was very satisfied with the appointment, however it is almost impossible to get an appointment normally and it makes you very distressed trying. On the other hand I felt that my experience this morning was very positive.
Visited July 2024
Review titled Grange Farm Medical Centre
Replied on 10 February 2025
Dear Sheila, We’re so glad to hear that you had a positive experience with your doctor and that you were satisfied with your appointment. We understand how stressful it can be to get an appointment, and we’re sorry for the difficulty you’ve faced. Please know that we’re working hard to improve access and make booking easier for our patients. Thank you for taking the time to share your feedback. Kind Regards, Rachael Bagshaw Practice Manager
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Review titled Four years of issues with appts
Rated 1 star out of 5
by Louise Willdig - Posted on 15 July 2024
1hour 20mins on hold today when I was told at the start of the call I was only 8 in the queue. Tried to get an appt with a nurse for stitches to be removed and there is no appointment's available for a ten minute job in the next week and a half. This is the first time I got through to speak to anyone in the past week. This practice needs investigating, there is never any appts and you rarely get to speak to a receptionist. Last two times I have had to go into the city centre to see gp plus for an appt.
Visited July 2024
Review titled Grange Farm Medical Centre
Replied on 10 February 2025
Dear Louise, I’m really sorry to hear about your experience and the difficulty you faced in getting an appointment. I understand how frustrating it must have been, especially after such a long wait on the phone. Unfortunately, appointment availability can sometimes be limited, and I sincerely apologize that we weren’t able to offer you an appointment for suture removal on this occasion. Please know that we are continuously working to improve our booking system and phone access to better meet our patients’ needs. If there’s anything we can do to help, please don’t hesitate to reach out. Kind Regards, Rachael Bagshaw Practice Manager
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Review titled Long wait
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2024
When you get to see the medical staff they are good and professional its just the waiting times to see them and trying to book an appointment is like pulling hen's teeth. Not sure why the reception still have the screens up either 🤔
Visited June 2024
Review titled Grange Farm Medical Centre
Replied on 10 February 2025
Dear Patient, Thank you for your feedback. We're really glad to hear that you've had a good experience with our medical team. We know that booking an appointment and waiting times can be frustrating, and we’re always looking for ways to improve. The reception screens are there for safety, but we appreciate your feedback and will keep it in mind. Kind Regards, Rachael Bagshaw Practice Manager
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2024
After reading all the negative reviews nothing has changed , still arrogant receptionists trying for 2 days to phone for an appointment and they don’t answer the phone but according to them they do..Please please do something about this.I hate the place.
Visited June 2024
Review titled Grange Farm Medical Centre
Replied on 10 February 2025
Dear Patient, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and truly appreciate you taking the time to share your concerns. Providing quality service and accessibility to our patients is very important to us, and we sincerely regret any frustration you’ve encountered while trying to book an appointment. We take your feedback seriously and will be monitoring our phone system and reception processes to ensure better service in the future. If you’d be willing to reach out to us directly at nnicb-nn.contact-gfmc@nhs.net, we would love the opportunity to assist you and address your concerns. Thank you for bringing this to our attention. Kind Regards, Rachael Bagshaw Practice Manager