Skip to main content

Great Sutton Medical Centre

Old Chester Road, Great Sutton, Ellesmere Port, CH66 3SP

Contact details and opening times

Patient ratings and reviews

Leave a review

Help others by sharing your thoughts and experiences about Great Sutton Medical Centre.


Reviews

Displaying 1 to 10 of 26

  1. Review titled Excellent Service

    Rated 5 stars out of 5

    by Emma Moore - Posted on 06 August 2024

    Very helpful admin booking my appointment. Spoke with GP twice in 2weeks to resolve my problem. Very thorough and reassuring, treatment issued. Thank you

    Visited August 2024

    Report as unsuitable

    Review titled Great Sutton Medical Centre

    Replied on 07 August 2024

    Thank you for your kind response, we are pleased that we could provide you with a quality service. We aim to continue to improve patient experience as we move forward.

    Report as unsuitable


  2. Review titled Great Nurse Consultant

    Rated 4 stars out of 5

    by Paul Cullen - Posted on 15 July 2024

    Unfortunately I can't remember his name but the nurse consultant who saw me on 15 July was excellent. Polite, professional, bang on the appointment time and friendly. He put me at my ease immediately and showed empathy and understanding when explaining my condition. Way way better than consultations with most doctors and just as (if not more) knowledgeable. Id prefer to see this guy, or one of the nurse consultants every time I go to the surgery so it might be an idea to give the option at triage or at least tell you that your appointment will be with a doctor or nurse consultant.

    Visited July 2024

    Report as unsuitable

    Great Sutton Medical Centre has not yet replied.


  3. Review titled not as above

    by Anonymous - Posted on 24 July 2024

    I was contacted by the practice to ascertain if my issue was improving and they made another appointment for me I attended the surgery and signed in on the machine after nearly 30 minutes late I went back to the sign in machine only to find I had not been posted as arrived I went to the receptionist only for it to be repeated I explained when i had arrived and it was the surgery that made the appointment after they discussed it between the office staff they offered me an appointment in eight days time they have CCTV installed so they could have checked just a complete waste of time I walked out in disgust and will make a further appointment myself I need to be seen soon as I cannot bend my leg

    Visited July 2024

    Report as unsuitable

    Review titled Great Sutton Medical Centre

    Replied on 25 July 2024

    Dear Anonymous. We apologise for what seems to have been a technical error. I am pleased that as a practice we were able to contact you proactively and to find you an alternative appointment. We do however apologise that on the occasion in question yuo had a wasted journey. Unfortunately although the Team I am sure will have completely believed that you had arrived 30 minutes earlier as the clinical team would not have been informed and would have had patients booked in for appointments for the rest of the clinic it would not have been possible to fit you in, hence why you were provided with an alternative appointment date. If your issue is causing problems and is worsening we generally have appointments available every day to address this or alternatively we have online consultation appointments which can be accessed which are provided with appointments on the day where necessary.

    Report as unsuitable


  4. Review titled Excellent service and patient care

    Rated 5 stars out of 5

    by A Lee-Moore - Posted on 24 June 2024

    Submitted patchs, had response first thing explaining everything, then received my sick note etc via text the same day. Cannot fault the service, was all very easy and no stress. Thank you to all staff

    Visited June 2024

    Report as unsuitable

    Great Sutton Medical Centre has not yet replied.


  5. Review titled Same day appointment

    Rated 5 stars out of 5

    by Anonymous - Posted on 08 March 2024

    Used the online consultation, input my symptoms along with picture, was given appointment with a nurse, she was very helpful, informative and put my mind at ease.

    Visited March 2024

    Report as unsuitable

    Great Sutton Medical Centre has not yet replied.


  6. Review titled Very positive experience

    Rated 5 stars out of 5

    by Eleanor Hughes - Posted on 11 March 2024

    I spoke to the duty GP today to express my concern for a relative. The GP was kind, thorough, listened clearly to my concerns and patiently addressed each in a methodical manner. We are grateful for the GP's help, especially in light of the extreme pressures that the GPs are under in the present climate.

    Visited March 2024

    Report as unsuitable

    Great Sutton Medical Centre has not yet replied.


  7. Review titled Timely and useful appointment

    Rated 5 stars out of 5

    by Susan - Posted on 15 March 2024

    Very pleasant Nurse discussed my situation with me and we made arrangements for a follow-up- she was very welcoming and reassuring

    Visited March 2024

    Report as unsuitable

    Review titled Great Sutton Medical Centre

    Replied on 25 July 2024

    Thank you for your response we continue to review our services and hope your future appointments are to the same standard.

    Report as unsuitable


  8. Review titled Great service

    Rated 5 stars out of 5

    by Ann - Posted on 15 March 2024

    I completed a Patchs appointment application yesterday for the first time and received email early this morning to say that I had an appointment the same day. Fantastic service, especially if you work and can’t get to make a call at 8am. I highly recommend this service.

    Visited March 2024

    Report as unsuitable

    Review titled Great Sutton Medical Centre

    Replied on 25 July 2024

    Thank you for your kind review. We are pleased that you had a good experience and we hope to continue to provide a high quality service.

    Report as unsuitable


  9. Review titled Very poor service

    Rated 1 star out of 5

    by R Blackhall - Posted on 02 August 2023

    After visiting for my first ever annual age related checkup. The nurse kindly got me an appointment for the very next day. After I mentioned that I was was struggling to walk and sleep with ongoing back pain, having not been able to obtain an appointment for 8 months. Greatly appreciated and I was really excited at the thought of getting some help. Again I was prescribed medication to help me sleep, they didn’t work last time and certainly haven’t again. Popping pills that don’t do anything for me is pointless, but hey you go the course hoping and praying. I just wish I could be examined properly or at least diagnosed and treated to stop the pain. I have had to visit a sports therapist at my own expense for the last 8 months to try and help keep me on my feet. As I explained to the Doctor on my visit the therapist says I have inflammation in the lower back and he won’t treat that part of my back. Why can’t my lower back be scanned or at least have a blood test to ascertain whether inflammation is present.

    Visited July 2023

    Report as unsuitable

    Great Sutton Medical Centre has not yet replied.


  10. Review titled Good practice

    Rated 4 stars out of 5

    by Anonymous - Posted on 30 June 2023

    Admin staff, nurses and GPs have all helped me in the past few months, when I needed help and support for my mental health and continue to offer support and more importantly understanding of my situation. I have been able to talk about my concerns and have never felt rushed. They are all doing a good job despite the stressful nature of their job.

    Visited June 2023

    Report as unsuitable

    Great Sutton Medical Centre has not yet replied.